The Landmark London

I had a wonderful birthday lunch with my husband at the Winter Garden Restaurant. The food was perfect and we had excellent service provided by Bela, Charlene and Roshan who made us felt so welcome. Bela made sure we were happy with our every dish. I couldn't have asked more for my birthday. Thank you guys!

My wife and I booked the Festive Package for a two night stay in December 2025. Our room was a beautiful and spacious Executive room overlooking the Winter Garden. Housekeeping was very good. The food in the Winter Garden was of a very good quality experienced with both an evening meal and breakfast. There were, however, queues at breakfast on the Monday morning, with staff struggling to maintain service levels. As part of the Festive Package we were supposed to receive popcorn with which to watch a festive movie, but this didn't happen. It was however quickly remedied by the front desk. The package also included a cocktail voucher to be used in the Mirror Bar. We intended to use this on Monday night. Unfortunately we were not informed that the Mirror Bar was closed on Mondays. We enquired at the front desk who changed the voucher for use in the Great Central Pub. We were looking forward to our Festive cocktail as an intrinsic part of our package, expecting a choice of delicious beverages. We were thus extremely disappointed to find that our cocktail would be a mulled wine, no exceptions. Needless to say we declined this. The most disappointing aspect was that we brought this to the attention of the front desk on two separate occasions, at the time and at checkout, with the promise that a manger would contact me to discuss. As yet no response. This may seem a trivial matter but when you are looking forward to aspects of your package and they are not provided I would expect a 5 star response. Overall, the Landmark was lovely and we enjoyed our stay. We would certainly recommend the hotel but the detail is important to make a good experience unforgettable.

My stay was just perfect! Myself and my daughter stayed for Christmas and it was just so lovely. We cannot wait to book again!

Stayed for our anniversary chill weekend. The hotel its staff and all it stands for 5 star class. Check in handled brilliant. Suite was tip top and the extras provided were a neat touch. The team go out of their way to help. We shall be back as been tops for our last three anniversary trips

We had such a lovely time here at the Landmark,the staff are amazing nothing is too much trouble for them. A huge thank you to Malisa who as always makes our stay extra special.