The Landmark London

We stayed for one night in December, we have stayed many times before so we’re looking forward to be back for our annual festive stay. We had afternoon tea which was lovely, such a festive setting with the big Christmas tree. The mandarin scones were delicious. We were served by Roshan who was so friendly and couldn’t do more for us. A credit to the team. Unfortunately a couple of downsides to our stay, unfortunately the systems were down when we went to check in so it was an incredibly slow process waiting in the queue but the staff were friendly and offered drinks whilst we waited. Breakfast - the queue for breakfast was massive and we waited over 25 minutes for a table. For a 5 star hotel this doesn’t seem acceptable. They seemed to have minimal staff on making the situation worse. We could see tables were empty but just needed clearing, it seemed no one had any urgency. The hosts simply took our room number and how many people for the table, no apologies for the wait or positive attitude, no good morning, just lacking overall energy. After we were finally seated we ordered two omelettes and then had to wait another 20 minutes for them to arrive. On the buffet many things were empty and we had to wait for simple things like a plate. For the money of the stay I felt breakfast really let the experience down. Overall it is a beautiful hotel and I’m sure we will be back again

Thanks so much to Wenohile Ruziel for her professional, availability and service. We enjoyed. It was perfect. We recommend this fabulous place

We came for afternoon tea and it was amazing. The atmosphere , the decorations for Christmas and most importantly the service was 10/10 we were served by Rodica and she was superb , made us feel very comfortable , was very friendly and kind and helpful - just what you need when you come to a place like this, it makes the experience so much better. Would highly recommend

Elizabeta was extremely helpful and welcoming. She went above and beyond to ensure our birthday celebration was special

Beautiful, clean and elegant hotel with polite and helpful staff. The Christmas decorations are absolutely gorgeous and well maintained. Our room had an enormous bed with a view to the atrium which was a real treat. I cannot recommend this hotel enough.