The Langham, London

The level of hospitality and service are unmatched. Every detail, from the fragrance in the lobby to the attention from the staff, is carefully and thoughtfully approached. We have stayed in hotels around the world and I would put the hospitality in the top 5. Also the location is excellent, the rooms are lovely and the amenities plentiful.

everything worked like clockwork - the only issue was the sound of the tube which i could hear from my bedroom which wasn’t ideal

Really disappointing experience. Stay wasn’t good from start to finish. Room was poor, bathroom door broken, in room phone didn’t work. Service (Reception, in room dining, laundry, maid service) were all poor, staff were lazy or didn’t care. Management corresponded my details with a third party in serious data breach - and I am one of their Brilliant repeat loyalty customers.

First time at this property and was not disappointed. My suite was a very good size with a small balcony overlooking the city, great for a morning coffee. The lounge was the highlight for me, champagne all day and caviar for breakfast!! Only negative was cost of hotel parking at £85 : ( I will definitely be coming back.

My wife and i just arrived at the Langham hotel 2 days ago. The lobby, staff and entrance areas are lovely. We ended up having a snack at the pub our first night and the drinks and food were good. Our room classification was a Club Executive, 441ft2, which included access to the lounge. The room itself was exactly as described on their website, but the view we had was terrible. Both windows overlooked the adjacent roof and we could see very little of the city, and no roads below. We were on the 4th floor, maybe if we were a floor higher we may have had better views. For the money we spent per night, over 1400 British pounds, and being a Langham member i would have thought we would of at least have a decent view. The hotel itself is fairly large and beautiful, we were very disappointed with our view.