The Langham, London

Utterly fabulous spa, massage and afternoon tea day for my 62cd birthday. Four of us visited on Sunday, 6 September for my 62nd birthday. Initially, we were a bit taken aback as unfortunately, the pool had been closed, but also the Jacuzzi had been removed. I had stayed at The Langham 14 years ago and was so impressed with the Jacuzzi spa complex, so was rather disappointed to find that there was only a steam room and sauna however Valentina (the lovely receptionist on duty) was so incredibly friendly and kind to us and made up for the lack of the pool use by generously giving us day passes to be used within the next year when the pool will be open. She also organized champagne and chocolates for myself and my guests for my birthday, which was above and beyond what I expected from this experience! Valentina completely turned our experience around by her swift proactive decisions regarding the day passes, which was so thoughtful. In addition to this the massage therapists were absolutely superb and top-notch. My massage by Daniela was absolutely the best I have ever had, and I would certainly consider coming back again and requesting her, as well as greatly valuing her advice regarding a lymphatic drainage massage and deep tissue massage. Truly an unforgettable experience and I am so grateful to the entire team for making our day so special. The afternoon tea for nine people was presided over by the headwaiter, Noli, who made our afternoon so incredibly warm and special despite all our dietary requirements, he went above and beyond to make sure that we had an absolutely marvelous afternoon. The food was superb: half of us had champagne, which was wonderful and what a beautiful venue absolutely amazing thank you so much for making my day so incredibly special.

first time at the Langham From start to finish we were made to fill very speiasal Room was all you could ask for Breakfast stood out as service and food selection were of a high standard This hotel is now the one we will be booking when travelling to London

The hotel is top notch. They make you feel welcome throughout the stay. The breakfast is amazing. You can be steps away from what seemed like a million restaurants, pubs, coffee shops and extensive shopping. We walked almost everywhere easily from Big Ben to The British Museum to the theatre district. Wonderful

The communication before my arrival was impressive and set high expectations for my stay. Unfortunately, the actual experience fell well short. I booked through AMEX and was advised I had received an upgrade, but the only difference appeared to be a room on the 6th floor. I immediately asked about paying for a larger room, but the front desk did not take my call and instead told the operator to have me call back in the morning. When I did, I was promptly upgraded to an available junior suite and moved immediately. It was frustrating knowing this could have been handled at check-in. That experience was representative of the stay overall. We ultimately had to cut our trip short because my son was hospitalized. I informed the front desk that we would be checking out Sunday at 6 a.m. instead of Monday at 4 p.m. I paid the room upgrade through Sunday and was told to contact AMEX regarding a credit for the unused final night. AMEX then contacted the hotel, only to be told by management that no refund would be issued. Given the circumstances, I was extremely disappointed by both the decision and the overall level of service. The hotel itself is beautiful, but the layout is confusing—we never even figured out how to access the fitness center—and the rooms did not feel five-star. Aside from the gentleman who ultimately helped with our room upgrade, the service was lackluster. Unfortunately, I would not recommend this hotel.

I’m familiar with the Langham in New York and this property in London did not disappoint. I believe it’s their original location. The staff from, the bellhop/doorman, to the concierge, hosts and hostesses at their restaurants and bars were extremely friendly. It felt like chatting with friends, but not going beyond the line of professionalism. My room was clean (I chose not to have staff clean my room during my stay). The location is walkable to a lot of places like Trafalgar Square, Chinatown, Piccadilly Circus. We also walked to the London Eye and Buckingham Palace (walked at least 10k steps a day). And easy to get a taxi to go to other parts of London. I think I will stay here for my next trip to London!!