The Langham, London

First, I'll say up front this is a very good hotel and I'll probably be back but a few things grated. The first and most important was bad communication in the breakfast room which has whiffs of bait and switch. When I checked in for breakfast the first day the hostess said your breakfast is included. I repeated: "the breakfast is included?", she said yes. I had booked the room a long time previous and in conjunction with other travel so couldn't remember what options I had chosen. The server also said your breakfast, a hot option and the buffet are included. At the end of the first breakfast I was not given a check to sign. Nor on the second. And I didn't dine and dash out, I stayed and leisurely finished my coffee. Nothing appeared. On the third and last day I was handed a check for £50. Upon check out I mentioned all of this and they said no breakfast is not included in your room, I was given a bill for £130, which is unacceptable. Oddly, although I had the exact same breakfast the first 2 days the amounts charged for each day were different. They did make a small commercial compensation, but this is really bad. Next, the bedroom doors. They are very heavy not insulated and bang shut with an extraordinary amount of noise. One afternoon while trying to rest, housekeeping was going room to room to check things, because every 5 mins one door after another up and down the hall went BANG!...BANG!...BANG!. ugh. Finally, the footman at the front came to open the taxi door while simultaneously scrolling through tiktok videos on his phone. He didn't even look up or say hello. Not very professional, I have to say.

If you are considering The Langham London, don't hesitate one instant. It is SUCH a wonderful hotel.

Utterly fabulous spa, massage and afternoon tea day for my 62cd birthday. Four of us visited on Sunday, 6 September for my 62nd birthday. Initially, we were a bit taken aback as unfortunately, the pool had been closed, but also the Jacuzzi had been removed. I had stayed at The Langham 14 years ago and was so impressed with the Jacuzzi spa complex, so was rather disappointed to find that there was only a steam room and sauna however Valentina (the lovely receptionist on duty) was so incredibly friendly and kind to us and made up for the lack of the pool use by generously giving us day passes to be used within the next year when the pool will be open. She also organized champagne and chocolates for myself and my guests for my birthday, which was above and beyond what I expected from this experience! Valentina completely turned our experience around by her swift proactive decisions regarding the day passes, which was so thoughtful. In addition to this the massage therapists were absolutely superb and top-notch. My massage by Daniela was absolutely the best I have ever had, and I would certainly consider coming back again and requesting her, as well as greatly valuing her advice regarding a lymphatic drainage massage and deep tissue massage. Truly an unforgettable experience and I am so grateful to the entire team for making our day so special. The afternoon tea for nine people was presided over by the headwaiter, Noli, who made our afternoon so incredibly warm and special despite all our dietary requirements, he went above and beyond to make sure that we had an absolutely marvelous afternoon. The food was superb: half of us had champagne, which was wonderful and what a beautiful venue absolutely amazing thank you so much for making my day so incredibly special.

first time at the Langham From start to finish we were made to fill very speiasal Room was all you could ask for Breakfast stood out as service and food selection were of a high standard This hotel is now the one we will be booking when travelling to London

The hotel is top notch. They make you feel welcome throughout the stay. The breakfast is amazing. You can be steps away from what seemed like a million restaurants, pubs, coffee shops and extensive shopping. We walked almost everywhere easily from Big Ben to The British Museum to the theatre district. Wonderful