The Langham, London

The Langham London is always my go to hotel whenever I am in London. I absolutely love staying here. The staff are amazing, so caring and nothing is ever too much trouble. They always make you feel so welcome and looked after. If you ever have any medical concerns the concierge are so helpful and know exactly where to direct you and who to contact for the right help. It gives you such peace of mind knowing they are there to help. I also have to mention Alex, the lovely Italian gentleman who has worked at the hotel for many many years. I have seen Alex over the years and he is just such a wonderful man. He is always so happy and helpful with your luggage and has so much joy and passion for his job. Alex is a true asset to The Langham London and such a lovely person. Thank you Alex for always being so wonderful. See you next year! The Langham really is a very special hotel to me and the staff are what make it feel like coming home.

Nothing was too much trouble, the staff went above and beyond and were extremely helpful and kind…can’t wait to stay again.

The level of hospitality and service are unmatched. Every detail, from the fragrance in the lobby to the attention from the staff, is carefully and thoughtfully approached. We have stayed in hotels around the world and I would put the hospitality in the top 5. Also the location is excellent, the rooms are lovely and the amenities plentiful.

everything worked like clockwork - the only issue was the sound of the tube which i could hear from my bedroom which wasn’t ideal

Really disappointing experience. Stay wasn’t good from start to finish. Room was poor, bathroom door broken, in room phone didn’t work. Service (Reception, in room dining, laundry, maid service) were all poor, staff were lazy or didn’t care. Management corresponded my details with a third party in serious data breach - and I am one of their Brilliant repeat loyalty customers.