The Langham, London

A truly wonderful stay with exceptional British charm and authenticity. The hotel perfectly combines elegance, warmth, and genuine hospitality. Every member of the staff was incredibly kind, attentive, and always ready to fulfil any request with a smile. The atmosphere throughout the hotel was welcoming, refined, and comforting, making me feel completely at home from the very first moment. I would gladly return and highly recommend this hotel to anyone seeking genuine hospitality and a memorable stay.

We recently spent 9 days at The Langham London. We upgraded to the Club Level room to have access to breakfast, afternoon tea and cocktails based on others suggestions in reviews. It was worth it to me! It created a luxurious experience. The food provided and the service was top notch. It was nice to have those food options if you didn't want to search for restaurants or have meals always available at home base and have more time to walk around the city. The location was centralized but very quiet: close to Oxford St to get where you need to go but closer to quiet neighborhood of Marleybone.

One of the best hotels in London. Perfectly located, Walkable to most places and a staff that doesn’t come across stuffy or pretentious. Just a team of genuine and friendly, courteous and professional people. Highly recommend as I’m sure you won’t be disappointed.

I had a perfect one night stay at the Langham, booked through American Express. The doormen greeted me at the cab and took my luggage which appears minutes after I got in my room. My upgraded room was ready early and check in was friendly and easy. The room itself is gorgeous and the bed was like sleeping in a cloud. The whole decor of the hotel is traditional while keeping up with modern design trends. The fresh flowers everywhere from lobby to room were really special. While there I ate at the Wigmore, a smart trendy pub with delicious Bloody Marys. The breakfast at Palm court was lovely, especially the buffet which has everything you want without being excessive. The vibe at the late night cocktail bar just what you want a late night cocktail bar to be, and the drinks were made with care. I also had high tea with a friend at Palm Court and I have never had such fresh and delicious sandwiches. The stay was worth every cent and I hope to return soon!

Deeply disappointing and embarrassing experience I had what was a very disappointing experience at The Langham breakfast restaurant last Friday at around 9.30am. I had called in advance to book a table for breakfast for three guests and was told reservations were not possible, but that it should be fine simply to arrive. When I did arrive, the restaurant was around half empty. I asked for a table for three and was told by the restaurant manager that I could only have a table for 45 minutes. I explained that I needed an hour, at which point he said he had to prioritise hotel guests. While I understand hotels may give preference to residents, the restaurant was visibly far from full, making the refusal difficult to understand. What was far worse was how the situation was handled. I was twice told to “step aside”, despite having been there first, while other guests who arrived after me were shown straight to tables. A colleague then appeared willing to assist me, only for the manager to intervene quietly and, from all appearances, instruct her not to seat us. I then raised the matter with reception, who spoke to the restaurant manager, but returned simply repeating that they were prioritising hotel guests. Unfortunately, at that exact moment, my American clients arrived and witnessed the entire episode, which was professionally embarrassing and entirely avoidable. Luxury hospitality is not just about beautiful surroundings—it is about courtesy, discretion and making people feel welcome. On this occasion, The Langham fell well short of that standard. I will not be returning.