The Langham, London

The communication before my arrival was impressive and set high expectations for my stay. Unfortunately, the actual experience fell well short. I booked through AMEX and was advised I had received an upgrade, but the only difference appeared to be a room on the 6th floor. I immediately asked about paying for a larger room, but the front desk did not take my call and instead told the operator to have me call back in the morning. When I did, I was promptly upgraded to an available junior suite and moved immediately. It was frustrating knowing this could have been handled at check-in. That experience was representative of the stay overall. We ultimately had to cut our trip short because my son was hospitalized. I informed the front desk that we would be checking out Sunday at 6 a.m. instead of Monday at 4 p.m. I paid the room upgrade through Sunday and was told to contact AMEX regarding a credit for the unused final night. AMEX then contacted the hotel, only to be told by management that no refund would be issued. Given the circumstances, I was extremely disappointed by both the decision and the overall level of service. The hotel itself is beautiful, but the layout is confusing—we never even figured out how to access the fitness center—and the rooms did not feel five-star. Aside from the gentleman who ultimately helped with our room upgrade, the service was lackluster. Unfortunately, I would not recommend this hotel.

I’m familiar with the Langham in New York and this property in London did not disappoint. I believe it’s their original location. The staff from, the bellhop/doorman, to the concierge, hosts and hostesses at their restaurants and bars were extremely friendly. It felt like chatting with friends, but not going beyond the line of professionalism. My room was clean (I chose not to have staff clean my room during my stay). The location is walkable to a lot of places like Trafalgar Square, Chinatown, Piccadilly Circus. We also walked to the London Eye and Buckingham Palace (walked at least 10k steps a day). And easy to get a taxi to go to other parts of London. I think I will stay here for my next trip to London!!

My stay at the hotel was wonderful!!! The bell staff in particular was sooo helpful. I hosted an event and they were always willing to move my luggage and did it with a big smile everytime! Raz and Alex took so much care of us- I was so impressed by them. I will be back!

Exceptional staff, service and accommodations. There is nothing that could have made this a better experience.

Hotel was lovely. Staff was amazing. It is an older building, but the rooms are very well appointed and very quiet! I was pleasantly surprised how peaceful it was for a bustling hotel. I would suggest requesting to stay in the main tower, just behind reception. We initially had been given a room elsewhere and I asked to be switched and was very glad we did. Location is unbeatable. Truly walked to so many things. Also the concierge desk was top notch!! They assisted us in securing MANY reservations before our arrival.