The Langham, London

Our stay at The Langham, London was exceptional from start to finish. My friend and I had a wonderful time, and every aspect of our visit was truly top-notch. The service was consistently superb throughout the hotel—warm, attentive, and professional in every area. We especially appreciated all the thoughtful touches in our room, including the specialty chocolates, fresh fruit, and lovely nightly turndown service. These details made our stay feel extra special. Dinner at Sale e Pepe was absolutely out of this world and a highlight of our trip. We left London with wonderful memories and would gladly stay at The Langham again. Highly recommended!

From the moment we arrived, I was like this place seems fancy, but not in a way that made me feel uncomfortable. All of the staff members seemed genuinely interested in making the experience great. The breakfast was high quality and the service was the same. My wife found the bed to be great and she is very picky about where she sleeps. The gym was so clean and way above the normal hotel gym with free weight and cardio machines. The saunas were working and great. The tube was a short walk in any direction and there were food spots nearby. Overall recommend 10 out of 10.

very friendly staff, lovely rooms, easy to walk to see many well known tourist attractions Felt like a home away from home

First, I'll say up front this is a very good hotel and I'll probably be back but a few things grated. The first and most important was bad communication in the breakfast room which has whiffs of bait and switch. When I checked in for breakfast the first day the hostess said your breakfast is included. I repeated: "the breakfast is included?", she said yes. I had booked the room a long time previous and in conjunction with other travel so couldn't remember what options I had chosen. The server also said your breakfast, a hot option and the buffet are included. At the end of the first breakfast I was not given a check to sign. Nor on the second. And I didn't dine and dash out, I stayed and leisurely finished my coffee. Nothing appeared. On the third and last day I was handed a check for £50. Upon check out I mentioned all of this and they said no breakfast is not included in your room, I was given a bill for £130, which is unacceptable. Oddly, although I had the exact same breakfast the first 2 days the amounts charged for each day were different. They did make a small commercial compensation, but this is really bad. Next, the bedroom doors. They are very heavy not insulated and bang shut with an extraordinary amount of noise. One afternoon while trying to rest, housekeeping was going room to room to check things, because every 5 mins one door after another up and down the hall went BANG!...BANG!...BANG!. ugh. Finally, the footman at the front came to open the taxi door while simultaneously scrolling through tiktok videos on his phone. He didn't even look up or say hello. Not very professional, I have to say.

If you are considering The Langham London, don't hesitate one instant. It is SUCH a wonderful hotel.