The Langham, London

My wife and i just arrived at the Langham hotel 2 days ago. The lobby, staff and entrance areas are lovely. We ended up having a snack at the pub our first night and the drinks and food were good. Our room classification was a Club Executive, 441ft2, which included access to the lounge. The room itself was exactly as described on their website, but the view we had was terrible. Both windows overlooked the adjacent roof and we could see very little of the city, and no roads below. We were on the 4th floor, maybe if we were a floor higher we may have had better views. For the money we spent per night, over 1400 British pounds, and being a Langham member i would have thought we would of at least have a decent view. The hotel itself is fairly large and beautiful, we were very disappointed with our view.

After a week long conference at Oxford, I was looking forward to being pampered with luxury so I treated myself to a weekend at The Langham. Upon arrival I was informed that the only room that was available at 11:30am would be one with a shower only. I stated that I would be happy to wait as long as it takes to get a good room because I planned to relax. I decided to take the receptionist's suggestion to tour the spa. After seeing the spa and the minimal amenities, I decided to get lunch instead. The dining at Sale e Pepe was the best part of my stay. When the room was ready, I was sent a text message, yet when I asked if the keys would be brought to my location there was no reply. The hotel was dimly lit and gloomy compared to other 5 star hotels. The flowers and decor were beautiful, but not exceptional. The receptionist on arrival was helpful but lacked awareness of my needs, as I informed her that I desired a relaxing room with a bath and shower and quiet. After waiting for a couple of hours, I get assigned room 201 around the corner from the elevator and across from the maintenance closet. During my nap, I heard babies crying, people talking, slamming doors and thumping above me. I had a view of an alley and a brick wall, which I heard late night noise and service trucks in the early morning. When I booked my 90 minute massage with Joanna, I was informed at my appointment that I was with Daniella. The staff was accommodating and helpful. The environment was decent yet not impressive. When I requested that room service set up in my room while I was at the spa, it was left outside due to not being told the night before that I had to take the Do Not Disturb sign off. I was told that there would be no crushed peanuts with my congee since there was an allergy from another customer. I was hoping to use the black pepper, yet the shaker wasn't filled. I asked for one firm non goose down pillow and they brought two softer pillows, which I didn't use. I wrote a mid stay review and the Manager contacted me through text and was willing to meet with me. I shared my feedback and my experience thus far and he was willing to move my room if needed and sent a small box of chocolates and a bowl of fruit to my room at 7:30pm. I didn't want to pack up and move, since I was checking out the next day. I should have stayed at The Connaught. This place is good for the afternoon tea service, yet the attentiveness I was expecting was disappointing.

Christmas gift from my lovely daughter

We stayed three nights at this beautiful property in Central London to help move our daughter into University housing in Bloomsbury. This location was quite Central and we were able to walk to most things. It was also quite easy to get a cab from the hotel. We had Club access during our stay which was phenomenal. The club staff are incredible. It is a beautiful space and the staff are so attentive. We had breakfast there as well as snacks during teatime and some food during the evening hours. It was great since we were doing a lot of shopping and moving so coming back to the hotel and getting pampered in the Club lounge was exactly what we needed. We really enjoyed our stay and will likely only stay here when we come back to London to visit our daughter.

Our stay at The Langham, London was exceptional from start to finish. My friend and I had a wonderful time, and every aspect of our visit was truly top-notch. The service was consistently superb throughout the hotel—warm, attentive, and professional in every area. We especially appreciated all the thoughtful touches in our room, including the specialty chocolates, fresh fruit, and lovely nightly turndown service. These details made our stay feel extra special. Dinner at Sale e Pepe was absolutely out of this world and a highlight of our trip. We left London with wonderful memories and would gladly stay at The Langham again. Highly recommended!