The Langham, London

booked a stay at The Langham to celebrate my birthday, expecting the quintessential five-star excellence this historic institution is known for. Unfortunately, the experience left me more frustrated than pampered, and it certainly didn't live up to the standards of other luxury hotels I’ve frequented in London and abroad. The Culinary Highs and Lows The dining experience was a tale of two extremes. The Highlight: The Langham Burger was truly fantastic—cooked to perfection and arguably the best part of the stay. The Disappointment: Breakfast was a major letdown. While the hash browns and sausages were decent, the bacon was almost inedible—tough, overcooked, and difficult to eat. For a hotel of this caliber, you expect every element of the most important meal of the day to be executed flawlessly. Restless Nights & Service Failures The biggest issue was the lack of sleep. At 3:00 AM on both Wednesday and Thursday, I was awoken by loud noises. In a premium five-star environment, peace and quiet are the bare minimum requirements, yet the disturbance persisted across two nights. The way the management handled the situation only added to the frustration: The Delay: After complaining about the noise, I was offered a different suite. However, the Duty Manager failed to respond for over 30 minutes. The Inconvenience: I eventually had to leave my room, travel down nine floors to reception, and complain in person just to get a resolution. When you are paying for luxury service, you shouldn’t have to hunt down staff in the middle of the night to have your concerns addressed. Final Verdict This was meant to be a special birthday treat, but it ended in disappointment. While the property is beautiful and the burger was a win, the poor breakfast quality, unacceptable noise levels, and sluggish management response times mean The Langham fell well short of its five-star reputation this time.

Whether social, pleasure, relaxation, or business The Langham offers every level of high quality services plus convenience. The staff, dining, rooms, and spa facilities are all exceptional

From check in to check out this stay was faultless - and I had high expectations! We enjoyed the 3 for 2 deal and stayed in an executive room which provided access to the club lounge. I'd expected the bedroom to be a little old fashioned but it was beautiful. Classically elegant and spacious. A real calming space. I adored the bone china cups, the flavoursome Jing tea and the plush carpet in the room. Housekeeping didn't miss a beat. A soft close toilet seat is the only improvement I could have made! Thank you for the beautiful surprises for our special weekend away, it meant so much to us both!🥰 Club lounge access is worth the extra - it felt as though I barely ever stopped eating and drinking!! Benny was always there with a top up of champagne and the lovely Italian man who brought us breakfast in the morning kept us well fed. I managed French toast after Turkish eggs...what a start to the day!! Palm court is a wonderful experience for breakfast also should you be staying more than one night, a highlight being having my loose leaf tea poured through the silver tea strainer into the signature Langham China teacup. For a tea enthusiast this was a little moment of heaven. Not to forget the caviar and blinis! We cannot wait to return. Thank you to all the staff who made our stay utterly wonderful ❤️

We booked this hotel through American Express based on its history of elegance and its location. Could not have been more satisfied. The staff of the hotel is most accommodating, building is beautiful, and the location is perfect. Highly recommended.

Absolutely amazing Fantastic staff, service, food,room couldn't fault it at all