The Langham, London

Really disappointing experience. Stay wasn’t good from start to finish. Room was poor, bathroom door broken, in room phone didn’t work. Service (Reception, in room dining, laundry, maid service) were all poor, staff were lazy or didn’t care. Management corresponded my details with a third party in serious data breach - and I am one of their Brilliant repeat loyalty customers.

First time at this property and was not disappointed. My suite was a very good size with a small balcony overlooking the city, great for a morning coffee. The lounge was the highlight for me, champagne all day and caviar for breakfast!! Only negative was cost of hotel parking at £85 : ( I will definitely be coming back.

My wife and i just arrived at the Langham hotel 2 days ago. The lobby, staff and entrance areas are lovely. We ended up having a snack at the pub our first night and the drinks and food were good. Our room classification was a Club Executive, 441ft2, which included access to the lounge. The room itself was exactly as described on their website, but the view we had was terrible. Both windows overlooked the adjacent roof and we could see very little of the city, and no roads below. We were on the 4th floor, maybe if we were a floor higher we may have had better views. For the money we spent per night, over 1400 British pounds, and being a Langham member i would have thought we would of at least have a decent view. The hotel itself is fairly large and beautiful, we were very disappointed with our view.

After a week long conference at Oxford, I was looking forward to being pampered with luxury so I treated myself to a weekend at The Langham. Upon arrival I was informed that the only room that was available at 11:30am would be one with a shower only. I stated that I would be happy to wait as long as it takes to get a good room because I planned to relax. I decided to take the receptionist's suggestion to tour the spa. After seeing the spa and the minimal amenities, I decided to get lunch instead. The dining at Sale e Pepe was the best part of my stay. When the room was ready, I was sent a text message, yet when I asked if the keys would be brought to my location there was no reply. The hotel was dimly lit and gloomy compared to other 5 star hotels. The flowers and decor were beautiful, but not exceptional. The receptionist on arrival was helpful but lacked awareness of my needs, as I informed her that I desired a relaxing room with a bath and shower and quiet. After waiting for a couple of hours, I get assigned room 201 around the corner from the elevator and across from the maintenance closet. During my nap, I heard babies crying, people talking, slamming doors and thumping above me. I had a view of an alley and a brick wall, which I heard late night noise and service trucks in the early morning. When I booked my 90 minute massage with Joanna, I was informed at my appointment that I was with Daniella. The staff was accommodating and helpful. The environment was decent yet not impressive. When I requested that room service set up in my room while I was at the spa, it was left outside due to not being told the night before that I had to take the Do Not Disturb sign off. I was told that there would be no crushed peanuts with my congee since there was an allergy from another customer. I was hoping to use the black pepper, yet the shaker wasn't filled. I asked for one firm non goose down pillow and they brought two softer pillows, which I didn't use. I wrote a mid stay review and the Manager contacted me through text and was willing to meet with me. I shared my feedback and my experience thus far and he was willing to move my room if needed and sent a small box of chocolates and a bowl of fruit to my room at 7:30pm. I didn't want to pack up and move, since I was checking out the next day. I should have stayed at The Connaught. This place is good for the afternoon tea service, yet the attentiveness I was expecting was disappointing.

Christmas gift from my lovely daughter