Very disappointed in the room for the price we paid; not worth the money. Room was extremely small - no storage - credenza was used to for the mini-fridge storage and all of the drawers were full of glassware, tea/coffee accessories - so there was hardly anywhere to store clothes especially with two guests in the room. Closet was miniscule and nowhere to store luggage, so it took up floor space in the already tight room. The room had not been updated so there were no USB ports for charging phones, etc. The bed had toppers to extend the use of the mattress and they were old/horrible. They slanted to one side and the slightest lean on the bed would send it rolling across the floor. Good location and friendly staff, spa was a nice amenity, but the steam room was not functioning/draining properly – it flooded twice during our stay. The food/beverage options were very limited – the new restaurant, Mimosa, was disappointing and everything closed early. Concierge couldn’t figure out how to book our train tickets to Hampton Court Palace and then booked the wrong date for our tour and couldn’t get them reimbursed initially. I ended up having to book the train and entry tickets myself in the end. Overall, with the number of luxury hotel options in the city, this was a disappointment.

Excellent customer service, well appointed rooms, fantastic breakfast. As usual our latest stay at the Langham was perfect from start to finish.

Very clean, beautiful building, great location a very good wellness area .. with a great indoor pool

In these days of virtual here is a location you can feel and touch which heightens your senses and provides you with a once in a lifetime experience. From the fragrance to the staff to the food and the ombience, it’s the total package for anyone visiting London for a high end experience. We love this place and it is our second home!

From the time you walk into the time you leave, you are treated like you are royalty! Everyone is there to make sure that you are extremely happy and they came by several times to check if the room was clean, if you needed anything for turn down. Every person made an impression, from the porters, concierge and check in staff. The housekeeping to the wait staff. I wish everyone in USA was this fantastic. Specifically, chef Bedjet came out to check our food at palm court. We got to meet him and this made us feel more special but then we ended up feeling like family. The services provided were amazing. The room was large for London. Modernized. Huge tv, and the shower and bathroom updated Robes and slippers were plush. The bed was so comfortable , not too hard or soft. The bedding was also plush and luxe. The only bad thing is the small size of elevator, if more than 4 people you felt very cramped. The spa and pool were very far away from where my room was but I was still able to find it. The underground was a few blocks away but walkable. I would stay more days if I could. Thank you, this was an amazing experience !