Mandarin Oriental Hyde Park, London

A perfect place to relax and have a 5* service. Excellent location and a very friendly and polite staff. Warm and elegant atmosphere

This was our first visit to MOL. It was recommended by Mr Marcel Thoma, Area VP Operations and GM, NYCMO. For 13 years I always stayed at Bulgari Hotel (approximately 3 visits x 5 nights each per year). The staff from all departments, notably the Butlers were professional, warm and welcoming (with the exception of 2 female waitresses in the main restaurant who apperantly aren't fond of young children - specifically our 2.5year old daughter). The room (Hyde Park Suite) was gorgeous from the amazing furnishings to the views of the Park. We can't wait for our return to experience Chef Blumenthal's creations

Check in was 'ok', although upon our arrival staff could have advised exactly where reception was located (we were left standing at the top of the stairs for 5 minutes wondering if we were at the correct 'desk'..), had to ask someone to point us in the right direction (reception located around the corner). Sunday breakfast not great, once seated it took half an hour to get a coffee but could of been longer as I went to find a staff member to inform 'i think we've been forgotten', and then our cooked food order was taken. The welcome fruit juice and water arrived as we were about to leave = Not great.. Then there was also a bit of confusion in the Spa. However, Justin Edwards dealt with the issue, which could have been easily avoided, quite professionally to find a resolution. The hotel staff polite and friendly though..

I want thanks all the front disk team starting from the outdoor people, Reception team plus the how’s keeping team and team of afternoon tea par, i am sure this never happened without successful top managment amazing leaders. Thanks to all hotel operation amazing people and well done

We attended a function at the ballroom in the Mandarin Oriental Hyde Park London. The ballroom was ultra classic in appearance and was a major factor in creating the right ambience for a memorable evening. Signature cocktail was memorable but hard pressed to identify all the ingredients. Food was of a high standard with lots of choices for both meat fish and vegetarians. Unfortunately the lighting was not very good and as a result the photos taken were not that great but will still post to give an impression of what we were given. Happy to recommend and would return one day. Fernando Nieto