Mandarin Oriental Hyde Park, London

This is strictly For the Management Team@ General manager @Guest Relation Manager And Also @ HR Department. I know Bad reviews you will always try not to respond But I am sure it will Help Your Guest to Decide to Book your Hotel or Not. So let me begin, I was planning to book for 3 nights for the coming month. So it was like 8.30am went to Reception to find out the details like price wise and avoisly if can get a chance to see it personally the view of the rooms and the facilities I will use on my Stay. Like swimming pool/spa , breakfast area etc. They is nothing called totally booked I understand when they don't wNt to waste their time showing the Guest personally the rooms and swimming pool. They will make excuses of showing you everything on 3D photos. If that was a case I wouldn't have walk to your reception I would have take my phone and view everything online. Secondly the receptionist who assists be First she was wearing black blazer explaining me as we exchanged eachother some questions and answers. For how many people I said it's for my family Me my wife and son , here response to it was No you have to take 2 rooms for health and safety 🤣 I asked her why will I separate my own family in hotel taking 2 rooms . Training for front desk is horrible if you are forcing the Guest to take more rooms for That £££ .In middle of it she recievd a call keeping me on hold and point out directing to go to outside of deck where she was wearing red that will explain me rest of it. So I went to her still continue showing me 3d models of room at end I asked her Can I see the swimming pool she told me to take a steps by my self pointing 👉 to the stairs down and then right As if I knew this Hotel in and out 😵‍💫 I was already feeling disappointed with this in just 10min . Now I am almost thinking to walk out. But still I was thinking of surprising my wife and Child. So I mate a lady security I can describe as . Cause I saw her in reception area then corredor she directed me to the washroom, then again I meet her near the entrance she was So rude in talking no politeness. I guest she had enough from her shift or going through bad days of her life. I asked her Can you show me swimming pool she said it's there ahead point 👉 but it's open at 9 but I told her the lady from reception told me to have a look if it was at 9 why she told me to go and have a look🫨 Now the time was exactly 8.45 am more 15min I waited going out then came exactly at 9 walked to the Spa. I guess they just started the lady at Spa Also had attitude telling me Who send you here and asking me what was here name of the receptionist As I suppose to remember the name of your staff. Plus None of them had Their name Tag . Not even the Staff at Spa who was asking me . On top asked me what's my Name 📛 at moment they felt I am suspicious she went to someone keep he hold resting me on Sofa . One man walks in with fake smile asked me you ok. I said yes someone is taking care of. Then he stood just opposite of me at spa decks then in sometime she returned poke the man took him to back office had a word , as if I was stupid enough to watch all this looking around.( I watch crime suspense movie at the mid of movie I know who the killer is ) Joke 🤣 🤣 🤣 The man came from back office with his fake smile telling me the swimming pool is used by the guest so it's not allowed and not possible to show me. I just told him I wasted my half hour at your hotel. My question to him was Swimming pool starts opens at 9am there is guest already swimming in it. As if I wanted to join your guest swimming together,🥶🥶 His face went from fake smile to below standard . So I upgraded his look at this moment... Then he came up with 3D photos option left . Whatever I asked even you don't have your name tag and you guys how can you challenge asking a guest name. . I asked him what's your name ?We are not allowed to tell our name his response. Thank you very much indeed I am coming to waste my £££ On your service. Keep Dreaming 🫵🤦🧘 Now this was my experience not even I started Staying or dicide to. I want to see if the Management team are in real person or just the robotic models as fake smile to take action and yes list you can do is 5start hotel Staff with no Name tag it's a real shame. Thank you Spa attended for asking me your own Staff name. Put your name tag too dear

What a fantastic hotel, the meal in the restaurant was truly divine, a lovely place to eat with staff tentative, the food select was great and a I had desert to remember! it its on your hit list then I would highly recommend

This was my first visit to London, and I chose the MO Hyde Park for a few reasons. First off, the location is excellent for a novice like myself, and there are several attractions nearby, like the Victoria and Albert Museum, Harrods and Buckingham Palace. The Knightsbridge Tube spot is right outside the door, so if you need to get away from hustle and bustle of Hyde Park, it's a quick escape. The property is absolutely beautiful. Check-in was easy. We booked a superior room, but were upgraded to a Deluxe. The room was well appointed and very comfortable. I love having my room freezing cold, so I appreciated the ability to control the thermostat to my liking. Being in London, it was essential to have a traditional afternoon tea, and the Rosebery definitely came through. I was thrilled that they offered a gluten free option. The tea sandwiches (and everything else) were amazing, and the bread was the absolute best GF bread that I have ever had. It's rare to have a bread without gluten that can be eaten at room temperature without crumbling. Other than tea, we really enjoyed our breakfast with views overlooking Hyde Park. Breakfast includes a small buffet with fruit, bread, cured meats, cheeses, as well as a menu you can order an item off of. Mark, one of the servers, is an absolute gem and just an overall wonderful and interesting gentleman. What really sets the MO Hyde Park apart is their service, attention to detail, and thoughtfulness. During our afternoon tea, I mentioned how much I enjoyed the Saicho sparkling green tea. The next thing I noticed when returning to our room was that food and beverage delivered bottles for us to enjoy in our room. One evening, I also found a small tube of facial cleanser from the spa in our bathroom. It's touches like these, along with great people, that make me really want to return to the property.

Amazing experience! Very friendly staff. Nice rooms. Beautifully decorated. Little bit noisy in the rooms, but nicely and adequately solved by the manager. Thank you!

Was really looking forward to staying here and at c£1,000 for the cheapest rooms and rising it's one of the most expensive in London. The positives are the wonderful location backing onto Hyde Park in the heart of exclusive Knightsbridge also the breakfast was superb. The service was expedient but not overly friendly, the room just wasn't worth £1,000 it was very small, had no bath and was very clinical with a view of wall but smartly decorated. The tea bags were really cheap quality and other then 2 bottles of water and 2 oranges nothing else was included FOC. Very blingy, very smart, very pricey, very average for the cost.