ME London

After years of using this hotel I officially will not be coming back again! Don’t waste your money and stay somewhere else it’s gone right downhill. We didn’t get our luggage sent to the room until 5.30pm, after ringing and ringing with no one answering someone finally brought it up We had dinner reserved for 7pm we called at 6.15 for an iron, said it will send up one, waited and nothing chased them again got it at 6.55 but too late we were dressed in creased clothes for our dinner! Aircon did not work in the room, we sweated had the worse nights sleep, it was well over 30 degrees outside, it was just awful as we was on the top floor, we rang twice for the worker to fix this but no one came, Everything in the room was either dirty, dated or broken, our room was £1753 for one night and we even got dried toothpaste around the sink from the previous people. At breakfast we waited 15 mins for our coffee and only got it after we asked. This is not worthy of the money, you can see these guys are under staffed, I do feel robbed staying here and paying it. I am 91.23 over charged they seem to think il get £100 back on my card within next few days but have a feeling I won’t and il be calling back again The only good thing was STK restaurant food & service was amazing other than that nothing good to say.

I had a very good hospitality experience in which the hotel management managed to turn around the whole stay in a positive way. Thankful.

Excellent service and great hotel! Quiet, high quality and brilliant location!!

Amazing staff and excellent hotel overall. Hanna and Daniel G were amazing! All the staff are great. The hotel is in a great location. Rooms are spacious with great amenities. The breakfast options could be a bit better but overall it is a must stay! Very modern vibe which we loved. Will definitely be back!!

Pro: Clean, comfortable room; good location; decent breakfast but needed more wait staff. Con: Service in general was lacking-to-absent and impersonal and to top it off, insulting following checkout. Several calls to the front desk were ignored or put on forever-hold, causing us to go downstairs to the desk in person to request needs or get questions answered. For example, we had to go downstairs twice to get a safe that worked properly; the desk attendant actually told us to try harder, necessitating us to make a second in-person request. (The safe was finally changed out by a competent repairman.) Then, at checkout, we were asked if we used the minibar and we said we did not. The next day I received an email saying that a bottle of vodka was missing and that we would be charged for it; this, of course, is tantamount to saying that we lied at checkout. I replied to the email immediately and after a day the charge was refunded, but really, the damage was done. Finally, a few words on the unfortunate hotel design: I found the slick, dark design to be very off-putting, and all the hard surfaces made the loud music even more annoying when entering the hotel or stepping out of the elevator to the ground floor. The worst part, though, was the very dark, tomb-like hallways that were impractical and actually felt threatening when walking through them alone. Who wants to walk down a silent dark hallway with even darker corners? Not this woman.