ME London

We experienced our stay at ME London with mixed impressions. First of all, the location is outstanding. Situated right in the heart of Covent Garden, it hardly gets more central. Numerous restaurants, shops, and major attractions are within walking distance. The proximity to the theatre and musical district makes the area especially vibrant in the evenings. The hotel itself is architecturally impressive. The building, designed by Norman Foster, features a consistently modern and design-oriented concept that runs throughout the entire property. The rooms – if you choose the right category – are excellent. We stayed in a 30 m² room without a balcony on the sixth floor: spacious, very clean, and stylishly designed. Cleanliness throughout the hotel was impeccable. Breakfast was very tasty, but somewhat limited in concept. Despite having breakfast included in our package, the à la carte offering was quite restricted (e.g. limited number of items per person). This is not in line with the standards we are used to from other 5-star hotels, including within the Melia group. Additionally, some components (e.g. parts of the English breakfast) seemed pre-prepared. The biggest issue, however, was the service. Upon arrival, the check-in process already revealed organizational weaknesses. Despite having a confirmed upgrade in writing via email, no one at the reception seemed aware of it. Instead, we were initially told that no rooms were available and were offered a significantly more expensive suite (reduced from £2,500 to £2,000), even though our confirmed upgrade was only £79. After a prolonged discussion and about 30 minutes of waiting for the manager, we eventually received the originally confirmed room on the desired floor. The turndown service was also inconsistent. On several days, no one came at the agreed time (7 pm), and in some cases not at all, or at inconvenient times such as midday or late at night. At check-out, an additional “Accommodation Service Charge” of £14–17 per night was added, without any clear explanation. The reception staff were unable to properly clarify this charge. A resolution was promised only after departure. However, it should be noted that the refund of these charges was indeed processed later. Overall, the service does not meet the expectations of a 5-star hotel. Organization and communication clearly need improvement. The only truly outstanding service we experienced was from the doorman, who was exceptionally attentive, helpful, and professional. Conclusion: A beautifully designed hotel in a prime location, but with significant shortcomings in service. If the service improves, we would gladly return. Otherwise, there are many comparable alternatives nearby. For reference, we have previously stayed at other Melia properties (including Zanzibar) as well as international 5-star hotels, for example in Dubai – and based on these experiences, there is clear room for improvement here.

My stay at ME London was nothing short of exceptional, and it continues to stand out as my absolute favorite hotel in London. From the moment I arrived, the experience was consistently excellent, defined by warmth, elegance, and attention to detail. One of the most remarkable aspects of ME London is its pristine cleanliness every space reflects a high standard of care and perfection. The hotel’s unique and captivating aroma creates an immediate sense of calm and luxury, while the ambiance strikes a perfect balance between sophistication and comfort. What truly elevates the experience, however, is the people. The staff are incredibly cordial, attentive, and genuinely friendly, making every interaction feel personal and welcoming. A special mention must go to Irene, the manager, who was simply amazing. Her professionalism, warmth, and dedication to ensuring guests have a memorable stay truly set her apart. ME London has become my preferred home away from home, and I look forward to returning this time with my family for what I am certain will be another unforgettable vacation. Thank you for consistently delivering excellence.

My wife and I were gifted an overnight stay for Xmas buy our daughter and boyfriend. We had an excellent time, the hotel staff were really polite and very accommodating for little dog (Shih-Tzu).

Beautifully designed chic hotel right in the heart of theatre land with a wonderful view of London Landmarks from an open air rooftop bar serving very good food and beautiful

Good sized smart and comfortable rooms, beautiful architectural features and well designed hotel - plus great rooftop bar though drinks a bit expensive! great central location.