ME London

When traveling for work, I always stay at the ME London. The location is extremely convenient and the room as spacious and clean. The staff is always very helpful.

Firstly the staff were very friendly and tried to help, from there things went downhill for a 5* hotel. The room was small but redeemed by having an open, private balcony with a great view of London. The hotel is very techy, for example there were no printed room service menus, instead one had to turn on the TV and scan the QR code which wasn't easy to find as a consequence of all the options presented. The turn down service was not reliable in that when we went out at 7pm having requested this service, we were surprised on our return at 9.15pm, that the service had not been provided. Paper napkins rather than linen napkins were supplied for room service menus and it was difficult to find the dressing gowns. The hotel decor is primarily black in colour which one either appreciates or doesn't however the roof bar is excellent for private functions. Ordering room service was lengthy in that it took staff a while to record what was required and answer the phone: also orders were not correctly fulfilled in that I ordered a dark rum and coke and a baccardi and coke was supplied. Overall our stay was pleasant if not, in my opinion, 5*.

Location brilliant. Modern and enjoyable. Our room was roomy and well appointed. Bathroom was excellent with double sinks and shower. Good value. Cleanliness very good. Our room was very quiet with no sound of the traffic below. The service was excellent service from all staff and management. We stayed for a week and enjoyed every minute of it. You couldn’t find a better location in London.

Stayed here for our ten year wedding anniversary - lovely room and worth investing in a room with a balcony. Chaymaa was very friendly and deserves recognition - she was lovely.

The rooftop nightclub blasts music until nearly 3 AM, and the walls do nothing to block it. Every guest on our floor was awake half the night. On top of that, our air-conditioning didn’t work, so we were stuck in a hot room with no way to cool down. Check-in was supposed to be 3 PM, but staff didn’t get us into our room until over 90 minutes later, with no real explanation or apology. For a hotel at this price point, the lack of basic service and consideration for guests trying to sleep is unacceptable. I would not stay here again.