You can't beat One Aldwych. The welcome, the room, the breakfast, everything is immaculate. When my partner arrived after running the London Marathon, the gents on the door rallied to ask him how he was. We repaired to our room, quite literally, and when he needed a special cream, the concierge made sure it was ordered and sent to our room after a fruitless search in nearby stores. A forgotten hairbrush? No problem. Housekeeping got me one, right away. No need to look like a cave woman who'd staggered through a tear in the time/space continuum. Nothing is ever too much trouble. The whole place smells of cleanness. The smiles are plentiful on either side of the customer/staff equation. Everything runs well - it's the marathon of hotels, going the extra mile for the extra smile. Thank you to everyone who made our stay a pleasure, yet again.

Stunning rooms, beautiful building and convenient location, however... - V mixed levels of service between staff - Head Concierge rude and dismissive both to me and my friends when asking for simple requests, but also to his team (said to one of the junior staff 'can't you see I'm in the middle of something' - loud enough for me to hear half-way across the lobby! - Overnight room service no-existent, not good enough for close to a grand a night!

There are many wonderful hotels in London. We chose this hotel because of the gluten-free friendly restaurant. It just makes it SO much easier to know our GF family member can find good food right at our home base. But this hotel was so much more than that! Gorgeous decor, meticulous attention to beauty and order, friendly and helpful staff, creative drinks (both 0% alcohol and regular) in the bar, and SUCH good food in the restaurant! There is a no chlorine pool and spa downstairs which we didn’t get to experience, but want to. I am so eager to return to One Aldwych. It was an oasis of peace and rest in the middle of busy London.

Staying at One Aldwych was an absolute delight for our family's first trip to London! From the moment we stepped into the elegant lobby, we felt welcomed and pampered. The location couldn't have been better, right in the heart of Covent Garden, making it easy to explore the city. We walked to Buckingham Palace, Trafalgar Square, through Covent Garden, Piccadilly Circus, and up and down the Strand. It was fabulous to be in a city again! The pool, gym, and spa are superb. Our teenager was especially impressed with the modern amenities and stylish decor of the hotel room. The comfortable beds were a welcome sight after a 10 hour flight. The attention to detail in the room's design along with the quality snacks and drinks made it feel like a luxurious home away from home. The hotel staff went above and beyond to ensure our stay was memorable. They were always on hand to offer recommendations for restaurants and attractions, and their warmth and hospitality truly enhanced our experience. They made several last minute dinner reservations for us and followed up to make sure we enjoyed the restaurants. I would give this place 10 stars if I could! We have already recommended One Aldwych to our friends traveling to London over the summer. We will definitely return next year!

One Aldwych is perfectly positioned for a fun-filled visit of London. While the location is excellent, the spacious rooms and suites, excellent service and wonderful food and beverage in the hotel lobby bar that makes it a perfect home-from-home. The beds are comfy, bathrooms are lovely and well equipped, and the rooms are bright and airy. We can't wait to return!