The Pelham Hotel

The Pelham London does not meet five-star standards. Important to note: the bed is ultra-soft. If you are accustomed to a normal, medium-firm mattress, this hotel should be avoided. You literally sink into the bed, making proper sleep impossible and causing neck and back pain. This applied to both rooms. The hotel confirmed that no firmer mattresses or suitable pillows are available. Despite a polite written request made in advance for a higher floor and a pleasant view, we were assigned a clearly inferior room located directly between two corridor doors, making every entrance and exit loudly audible due to extremely poor sound insulation. The room had a worn bathroom with outdated plumbing, visible dirt on the window, and a dysfunctional layout that made it impossible to open even a small suitcase. Noise was constant, including an unregulated ventilation system that activated automatically when the bathroom light was switched on. Combined with the same ultra-soft, uncomfortable bed, the room was effectively unfit for rest. It was arguably the worst room in the hotel. The Front of House Manager (R. P.) confirmed a room change for the following morning, then later denied having said this. We packed in reliance on that confirmation. Only after wasting a considerable amount of our holiday time and submitting repeated complaints was the room changed to another of the same category. The replacement room was slightly larger and had newer bathroom fittings, and the ventilation and layout issues were no longer present, although the room still faced a wall but this indicates that a more suitable room had been available. Throughout these interactions, the Front of House Manager maintained a superficially polite manner while providing misleading information and no effective resolution. After check-out, no interest in guest feedback was shown; courtesy was limited to a rehearsed smile. The reservation was made directly with the hotel. Unfortunately, this also meant there was no opportunity to leave feedback on Booking.com. The treatment received gives the clear impression that this was taken into account. This is not a 5-star hotel. At best, it is a mediocre 4-star property. Breakfast was acceptable. Only LOCATION is great. Based on this experience, the hotel cannot be recommended.

What a lovely stay we had at the Pelham. The atmosphere was warm and inviting and the hotel is very stylish. Immaculate executive room and the bathroom was sparkling it was so clean. The bed was so comfortable and the room was spacious and tastefully decorated and furnished. Breakfast was outstanding and so much to choose from. We had fruit salad to begin and there was a basket of French toast and pasties brought to our table. We had the full English breakfast and it was superb. All of the staff that we met were very friendly and helpful and I would like to mention, Epraim, Natarene and Anna on reception who went out of their way to ensure that our stay was perfect. Can't wait to come back and bring more friends with me.

This is our second time staying at the Pelham and it was just as wonderful as we remembered from 3 years ago. We returned with our 9 month old daughter this trip - traveling with a baby can be overwhelming but the staff was incredibly accommodating and friendly and made our stay seamless. The room was chic yet cozy and comfortable and the bed was like sleeping on a cloud. The breakfast was delicious and the service was impeccable. The concierge, Gabriel, was prompt, helpful, and incredibly kind. We will certainly stay here again on our next trip to London!

The Pelham London is a gem of a hotel. Anna, Aswathy, Nazarene, Reaz , Ephraim and the entire team is world class and ensure that you not only enjoy but are truly delighted by your stay here. I’ve stayed in many hotels in London and what puts this one over the top is the care with which they treat each guest. And the rooms are gorgeous and very comfortable. I highly recommend staying here!

Lovely room in a very nice boutique hotel. The staff were extremely pleasant and helpful throughout. The location of the hotel is excellent, with a bus stop for the West End right outside the door and South Kensington underground station directly across the road. The room was very peaceful although it was on a busy street. There was always something interesting to watch out of our window.