Park Plaza London Riverbank

I was very disappointed with the quality of the hotel. The pictures misrepresented what it actually looked like. The rooms are very dark and even with the lights on you can barely see yourself. I booked this hotel 2 months before my trip and I requested connecting rooms with my daughter, I was told that my request was noted on my reservation. When we got there I was informed that there were no connecting rooms available, they didn’t even try to accommodate my request. Needless to say I won’t be going back to that hotel ever again.

We stayed here for our wedding anniversary, the staff were lovely and friendly. They even left us a bottle of processco for our anniversary which we thought was lovely and we were very grateful. The only thing that let it down was the room. Curtains was broke so we had no privacy, bin was still fall in our bathroom from last guests. Hairs still left in the bath and sink and floors didn’t look washed. The architraves was very dusty including tv stand and light bulbs Hotel is in a great location I would return to this hotel if the rooms was better cleaned

There's nothing to fault the hotel accommodation as it ticks all the boxes. It is basically what you would expect from a management with great team player. Keep it up

Could be a lot better, the digital panel in the hotel room that controls the curtains malfunctioned and I had to have the service men come repair it in order to open and close the curtains.  The lighting balance in the room is bad, its way to dim or just to bright.  The sanitation of the bathroom shower could use some aggressive cleaning with bleach and mildew remover. It needs a overall deep cleaning. It is not a bad hotel but it could use some polishing. There is only one bar and one restaurant in the hotel, the guest need another option. There is also a $12.99 room service fee that is ridiculous on top of the cost of your meal when you order room service. The room service is 24 hours which is a positive for the hotel.

Where do I start stayed with park plaza before and this is the worse and I don’t think I will return. Booked 2 rooms so not a cheap weekend Save the planet is just a gimmick for hotel to save money cleaning your room Had to as for Towels Toilet roll ( not filled from previous people ) Tea/coffee Room was still dirty and food from previous people in draw And thought would still get our bed serviced Check in was hard work and told had river view (not true) shower leaked so had to use towel to clean wet floor Went down to reception and told a manager will be in touch ( did not hear from him all weekend ) We spent nearly £800 for a birthday weekend and don’t think anyone really cared they might off been busy but this is no excuse, we come to London about 5 times a year and this is by far the worse hotel experience we have had a many years, things go wrong in hotels all the time but I always say it’s how the problem is felt with and this is why it gets a 1 star as it was not dealt with in any way by the staff or management Very poor experience and feel very let down and feel it is let’s take there money and not worry about the experience they have