Park Plaza London Riverbank

Warm hospitality shown by Virginia, humble staff

The hotel look stunning upon arrival. Checking in was smooth, and Musab, the hostess, was extremely friendly and efficient with getting us to our room. Overall, great hospitality and experience.

We had a wonderful stay at Park Plaza London Riverbank. The hotel was clean, comfortable and well located, with friendly and helpful staff. The room was spacious and the overall atmosphere was excellent. It was a great choice for our family trip to London, and we would happily stay there again.

Firstly need to remark on the front desk staff. Super helpful and friendly. Nadia was excellent and Virginia who even through was in training was super efficient , professional and also helpful. Front desk and check is always the most stressful time and even though there was an issue they solved the problem. The hotel so great, the organisation and service is super. Had the business lunch in chino Latino which was great value for money in a nice setting.

Worst customer service ever. I did sleep in a lot of nice hotels but this one's customer service is basically non existent. I can't spend more time on this and just want to say to you if you care (and pay) for a bit if ease of mind go elsewhere. Member of Radisson, booked and prepaid via their website.