Park Plaza London Riverbank

I stay at this hotel frequently when in London on business. The main reasons I choose this hotel are its location, value for money and above all the excellent gym and pool they have. The breakfast is fantastic, one of the few hotels that provides porridge with all the toppings I like (nuts, seeds, etc) and the fruit and yogurt is amazing. Only slight criticism I would have is that the gym REALLY could do with a second bench in there. It would only cost a few hundred pounds at most but would mean you have more options and you don't have to wait for another person to finish with the single bench they have. There's loads of space in there for it and I think it would make a really helpful improvement to what is already excellent facilities.

The service here is fantastic! The receptionist, Wail, and the porter Harry were both incredibly helpful and prompt. I highly recommend this hotel.

Brilliant stay, excellent service from Wail at reception who was super helpful and accommodating. Would highly recommend

The hotel is ok, *but* it misleading to sell it as a 4 star hotel. It's 3 star hotel, actually. For instance, it's got a tiny swimming pool, and tiny gym and tiny sauna. The rooms are odd: the door between the restroom and the shower is sliding, so you have to decide which to choose at any given time, and the window would not open a bit for fresh air. So the room is dump. The tv screen is small. The misleading part is accentuated because other hotels in London of the same chain, and of the same hotel grading (4 stars) have *much better* facilities and infrastructure. I understand that this hotel is trying to pass as 4 star hotel, but not on our back - on the back of the guests . It's actually infuriating. The value for money tradeoff should consider this hotel as a 3 star destination. Nearby hotels (even within the chain) are preferable

Another amazing stay, and first class customer service from front of house team, namely Alper and Erdal - they helped me with my stay from check in until check out. The hotel has the best location, and at present is very Christmassy, this year extra Christmas light and trees throughout the hotel. Upon checking in, an eco friendly service is being offered, which is great for the environment and helps in a small way. Staff in the restaurant are helpful and friendly, with a great menu on offer. Thank you again as always!