Park Plaza London Riverbank

Lovely hotel and friendly staff, however the obnoxious smell they pump through out the lobby is so bad!! The perfume, too strong, I can taste it! Would make me not want to go back there just for the smell in the lobby.

We stayed for 3 nights with our toddler. There were some nice touches — the hotel provided a crib and kindly sent a birthday cake for my birthday. Unfortunately, the overall experience was very disappointing. Our room wasn’t cleaned on day 2. On day 3, we left the “Make My Room” sign on the door and were out for around 7 hours, yet the room still wasn’t cleaned. We returned to a warm room with broken AC, a smell of rubbish, no toilet rolls and used plates still in the room. When I called reception, housekeeping initially only brought towels and toilet rolls. I was then told they couldn’t clean the room unless we left, despite me being pregnant and travelling with a toddler after already being out all day. Being told to “go anywhere” was extremely unprofessional. The AC was eventually looked at but continued switching off throughout the night. What made matters worse was the manager suggesting that our “Make My Room” sign must not have been on and saying they would check the following day. This made my husband feel as though he was being accused of lying rather than having his complaint taken seriously. Mistakes happen, but the way they are handled matters. Unfortunately, the housekeeping and customer service fell well below what we expected from a hotel of this standard. The birthday cake and crib were appreciated, but they unfortunately don’t outweigh the overall experience.

Room was shabby with broken furniture and room cleanliness and servicing was not forthcoming without asking. Never again

Would highly recommend, clean, pleasant staff, big room, swimming pool and steam room clean and easy to use. Bar area very nice, really friendly staff

Excellent service throughout. Warm welcome upon arrival, help with bags, complimentary bottle of wine. Great breakfast, variety of fresh, cooked/continental and vegan options. Spacious seating area and helpful staff. Beds are very comfortable, AC, lights and settings in room were in good working order. Prathana by the pool/spa was very kind, polite, helpful and accomodating. Over all experience was amazing.