Park Plaza London Riverbank

Arrived at reception, staff were hopeless. Waited ages, checked in, key card didn't work. Went back to reception - they had no idea what to do. Ended up with 3 of them trying to sort out the key card. Went back up to the room - terrible. AC was either red hot or freezing, train line straight outside the window. Went down to reception to see where i need to go for the event i was attending, they had no idea. Went to the business centre, they had no idea. Found it myself. 3 course meal - starter was inedible, nobody ate it. Main looked half eaten, there was a bite taken out of the chicken - didn't eat any of it. Dessert came, half of it was missing. Terrible meal. Bar staff wont serve you, you have to ask a waiter, waiters had no idea what they were doing and couldn't manage orders. Breakfast next morning - my dog wouldn't have eaten it. Majority of the staff don't speak any English. Consider sleeping rough before booking here.

Great vibe in the bar overlooking the river. Exec lounge is worth the upgrade. As always, great staff will lift the overall experience.

A lot of money for what you get pictures show brilliant view which I was excited for my children to experience but was facing a building wall couldn’t see nothing

High quality hotel with good food in a good setting. I really enjoyed breakfast looking over the Thames.

Thank you , we had a great stay. My husband was very tired and he managed to relax