Park Plaza London Riverbank

This hotel has a great view of Thanes river towards Big Ben and London. Good location right near the Salamanca bus stop and close to the Vauxhall Tube station. Many restaurants and shops (Tesco) nearby in walking distance. It was a great stay with my family. Highly recommend.

Excellent location, just a 10-minute walk from Big Ben. The rooms are very comfortable and well maintained, with an excellent bathroom. Another big advantage is that the rooms have air conditioning, which is not always easy to find in London hotels, especially during warmer days. The staff were outstanding throughout our stay. A special mention goes to Saif, who provided excellent and very attentive service at the Executive Lounge on the 12th floor. The price is reasonable considering the location and London standards. Overall, we had a great experience and I would definitely recommend this hotel.

Sadly, our stay at Park Plaza London Riverbank was extremely disappointing. The cleanliness of our room was unacceptable. There were numerous hairs left in the shower, which raised serious concerns about whether the bathroom had actually been cleaned properly before we arrived. We also had a ripped bedsheet, and the floor/carpet was dirty and had clearly not been properly hoovered. We had also paid for breakfast to be delivered to our room on both mornings, yet we did not receive the breakfasts we had paid for as expected. What I find particularly frustrating is the way the hotel has dealt with this since. I have contacted them numerous times with an official complaint, asking for an explanation as to how a room could have been presented to guests in this condition. Instead of actually addressing my concerns, the response has essentially been “thank you for your feedback.” This is not simply feedback – it is a formal complaint about the cleanliness and service we experienced. I have photographic evidence of the hairs in the shower and the condition of the room, yet I still have not received a satisfactory explanation as to how this was allowed to happen. For the amount we paid over £1700 for 2 nights and the standard you would expect from a Park Plaza hotel, both the stay itself and the subsequent handling of my complaint have been extremely disappointing. I would not recommend Park Plaza London Riverbank and would not stay here again.

Only good things to say about this hotel. Great location across the Thames from the Palace of Westminster. We were met by a friendly concierge and checked in by Erik who was helpful and efficient. Room was spotless clean and housekeeper (didn't get her name but we stayed 10th-12th August in room 303) was very friendly and helpful. Leisure facilities great and breakfast delicious. Highly recommend and would stay again

Extremely unprofessional and unresponsive staff.