Park Plaza London Riverbank

We had the most amazing time at The Park Plaza hotel. My daughter and I had the most perfect stay from start to finish. I arrived early at nine expecting to leave luggage and come back at three to check in when the lovely Anusha on reception told me I was guest of the day. My room was ready and we had access to the executive lounge with free food and drinks ! We were also given complimentary breakfast the following morning! We used the gym and the pool and both were clean and lovely. Even the cleaner was very friendly. The next day we left our luggage and went to explore. Stefan was very helpful despite being busy as it was Good Friday! Thank you!

Lovely room and overall experience. Staff were very catering and answered all questions we had for them. The kids corner ran by Liza was very good and the Easter theme was very accommodating. 24/7 gym had equipment that would do the job so happy overall. Only thing that was disappointing was the swimming pool. One of the reasons behind booking at this particular hotel was the use of a pool, especially for the kids. However, we were unaware of a booking system and it was not stated on the site at all. There was no availability at all throughout out stay, and if the option was there we would of booked prior.

I was going to give it 3 stars but increased to 4 due to the amazing Madhu. I only booked this hotel due to the pool and planned to stay one night. At no point was I told that I needed to book a swimming slot. So when I came to swim I was told it was full, swimming is only 40 mins and had space for only 12 people. I was not happy because all booking slots were taken by guests who were staying longer than one night...I explained this to Madhu who was apologetic and tried to help. He even gave a room upgrade as a sorry, which was kind. Whilst the hotel rooms are slowing ageing I would stay again.

Hotel failed on first impressions. Check in process and communication was a let down. No clarity, failed promises. Waste of time. Other parts of the hotel was fine. Distance to major locations a bit out of the way. Breakfast restaurant staff was excellent. Rooms a bit dated but usable. Cleanliness of room debatable. Hairs and dust over the floor. Check in staff 0/5.

The staff are really nice and accomodating we so love this hotel