Park Plaza London Riverbank

Very poor management, no housekeeping and poor facilities. The wrought iron side panel was detached from the bath in our bathroom, and almost fell on my foot. It was repaired, in fairness, when we reported it but it should never have been left like that in the first place. Despite leaving our light on to clean the room, it wasn’t - by the end of the second day there, I had to call reception for replacement towels and cups. No replacement water was given and dirty towels and cups were not taken away. They clearly don’t care and aim to get people in and out with minimum standards of hospitality. Breakfast was chaotic - no management, no system, broken coffee machines and empty condiments. The staff are very polite and friendly but it seems highly inexperienced and completely lacking in management and direction. The hotel is in a great location but I wouldn’t stay here again.

The location was ideal with an iconic view and in walking distance to many of the sites we looked forward to visiting. My son was impressed the view was just like the pictures. The exceptional service made our stay a truly memorable one. Taras and Musaf went above and beyond to help us settle in. The rooms were comfortable, quiet and clean. I would not hesitate to book this hotel again.

We had a wonderful stay at this truly family-friendly hotel. From the moment we arrived, everything felt welcoming and well-organized. After a long journey, we especially appreciated the quick and smooth check-in process, handled so efficiently by receptionist Viduni. Her professionalism and warm approach made a great first impression and set the tone for our stay. We would definitely recommend this hotel to families looking for a stress-free and enjoyable stay, and we would happily return in the future.

We visited Park Plaza London Riverbank bar and restaurant with our family and overall had a really lovely experience! From the very beginning, the welcome was warm and professional. Priyanka, the hostess, greeted us with a smile and made sure we were seated quickly and comfortably, setting a great tone for the evening. We were also very lucky as that night there was a live show with an amazing singer that entertained our evening. We started our dinner with cocktails,where Konstantinos did an excellent job. The drinks were well-balanced, beautifully presented, and clearly made with care and expertise.

Taras was amazing, our original room was not what we booked so he moved us to a beautiful river view room with spectacular amenities. Thank you Taras and the Plaza Riverview