Park Plaza London Riverbank

Hotel is very dark and smelled of unclean people, carpets had a film of dirt. When we opened the curtains we had a view of other guests rooms ( we could see clearly into each other’s rooms) So had no choice but to keep curtains closed in an already very dark room.

The swimming pool ans saună were a very Nice experience, Prathana is a wonderful host. Thank you!

Lovely location and we had an excellent room. The hotel and room was clean and Staff were courteous and friendly. It was an enjoyable stay.

This was a rather strange stay; first night we were given room 921 which was on the railway track. We did not know this till we came back to the room at night. Somebody should look at the completely "weird" paintings in that room. We then had room 857 which was better but there are issues; the electric switch that connects kettle/coffee machine was not working; the bathtub piping continuously makes a drumming sound and the bathroom light in the shower flickers continuously. Your lounge timing needs to be looked at. Breakfast in the main hall reminded me holiday Inn experience with plastic tasting eggs, white industrial bread and staff that walked past without looking at you.

A previous stay here was very positive, hence why I rebooked. However on this occasion it was very disappointing. Room was very dated, breakfast was definitely not worth the price charged, the hot food was barely warm.