Park Plaza London Riverbank

Its been more than 3 days and there hasn't been update about the Robbery Case filed by me. My money (£7000+) was stolen from my room from my luggage, which was locked. The theif (a hotel staff with key card access) entered the room and ripped open the luggage lock chain and took the money. This happened on 17th Dec 2025 when I returned to the hotel in the evening, I found my bag chain open and money was gone. I immediately checked everything else but only 1 bags chain were ripped open and they stole my money from my room. I reported the incident to the hotel authorities but they were not so compliant with us. They kept on pointing fingers saying another team will "look into it" and there was no security manager for any emergency situation like this. It makes me think the hotel staff is in on it. Terrible Terrible experience. I was staying their with my family and all the money was gone and their "security team" didn't do anything about it. The least they can do is be compassionate and empathetic to the person who just got robbed. Seems like they lack humanity. To the hotel authorities, i have already registered the case with the police and we urge you to atleast reimburse us for the stolen value. Because you clearly cant do anything about the mental trauma and suffering this incident brought me and my family. We have been patient but clearly there hasn't been any update from your end. If we dont get any solution within the next 10 days, we will be suing the hotel, the staff involved and the security for lack of security policies, robbery and mental harassment.

I received a very warm welcome and exceptional services from Viduni (receptionist). She was incredibly helpful with checking in earlier. Her attention to detail and willingness to go the extra mile made a real difference to my day. I highly recommend Park Plaza Riverbank and I appreciate their outstanding customer services!

Great location Wail on reception checked us in and was polite Helpful and nothing was too much for him Room was great and had a wonderful view

I stay at this hotel frequently when in London on business. The main reasons I choose this hotel are its location, value for money and above all the excellent gym and pool they have. The breakfast is fantastic, one of the few hotels that provides porridge with all the toppings I like (nuts, seeds, etc) and the fruit and yogurt is amazing. Only slight criticism I would have is that the gym REALLY could do with a second bench in there. It would only cost a few hundred pounds at most but would mean you have more options and you don't have to wait for another person to finish with the single bench they have. There's loads of space in there for it and I think it would make a really helpful improvement to what is already excellent facilities.

The service here is fantastic! The receptionist, Wail, and the porter Harry were both incredibly helpful and prompt. I highly recommend this hotel.