Park Plaza London Riverbank

Great location just outside of the major tourist area, but close enough to get where we wanted to go in no time. The atmosphere was great. Staff was extremely friendly, and took care of a couple of issues with our rooms. Jadelle got us transferred to another room when the first one had an issue that couldn't be fixed right away. The second room we got, the carpet, hadn't fully dried after being steam cleaned, they took care of that while we went out to dinner (at my request). The entire staff were great, always friendly, cheerful, and very helpful. It's a quiet hotel, we had no issues with noise, even in the lobby when it was busy. Room service food was amazing. Over all, it was a great stay even with the slight issues. I would definitely stay at a Park Plaza Hotel again.

Very helpful staff, Breeze in particular. Accommodating of our early arrival, which meant we could get ready for an event at Buckingham Palace so was much appreciated!

Very helpful and friendly staff. Breeze in particular. I arrived early and was accommodated as we had an event at Buckingham Palace, I was very greatfull, as it meant we could get ready - and wasn’t expected of the hotel, they were very gracious.

Good location. Great for kids. Liza in the children’s area was fantastic with the kids, kind and super approachable.

Phenomenal staff, brilliant room, great location. Only issue was trying to order room service online, but upon calling via the room phone it was sorted very quickly and food was lovely.