Park Plaza London Riverbank

e Upgraded Room Unfortunately, the upgraded room was extremely disappointing and, in our opinion, did not represent the standard we would expect for the price we paid. The room was very basic, with pull-out beds that were uncomfortable and not of a good standard. There was also mould around the coffee machine, while the towels and dressing gowns were grey, hard and had visible stains on them. There was no Wi-Fi available, and the mini fridge was completely empty. There were also no coffee or tea supplies available in the room, which was disappointing, particularly given that we had paid for an upgraded room. We also experienced problems with the room service. The member of staff did not return with the correct change, and we were subsequently overcharged. The swimming pool was also dirty and not to an acceptable standard. Considering the amount we paid for the upgraded room, we feel that it was significantly overpriced and did not provide the level of accommodation or service we were led to expect. We raised these issues at the time and specifically requested a refund, but unfortunately our concerns have been ignored. We are therefore asking that this complaint is properly investigated and that you reconsider our request for a refund or appropriate compensation, given the number and seriousness of the issues we experienced. We look forward to receiving a proper response rather than having our concerns ignored again.

I love the park plaza riverbank, the location close from Waterloo, the views across the Thames, the staff here are exceptional & of recent Eric on the front desk helped me perfectly ensuring I had everything I needed. This is a 4* plus in my eyes. I upgraded to a suite and it was superb I cannot wait to visit again

Nothing to criticise. The leisure facilities were lovely and easy to access. The staff were always very pleasant and helpful. The bed was extremely comfortable and room spacious. Would highly recommend.

Eliza is a great receptionist:) she was so helpful and loved the room upgrades for my group

I’ve just checked in at the Park Plaza on London’s Embankment. I was greeted by two lovely courteous ladies at check-in (Latha and Nadia). I asked if my room had a bath. They checked, and it didn’t. They did find a higher class of room that had a bath, but it had an additional charge. The offered to reduce the charge, given that I was staying for more than one night. Unfortunately, my corporate booking wouldn’t flex to accommodate the change. Latha and Nadia then searched and searched to see if there was another room they could offer that had a batch. And they found one!!! I didn’t request a bath as a luxury. I have a skin condition (but I didn’t tell them that). They were both so courteous and helpful and kind that I’ve felt compelled to write this review upon checking into my room (which is lovely, by the way). What a great way to arrive at a hotel!