Park Plaza London Riverbank

This was a rather strange stay; first night we were given room 921 which was on the railway track. We did not know this till we came back to the room at night. Somebody should look at the completely "weird" paintings in that room. We then had room 857 which was better but there are issues; the electric switch that connects kettle/coffee machine was not working; the bathtub piping continuously makes a drumming sound and the bathroom light in the shower flickers continuously. Your lounge timing needs to be looked at. Breakfast in the main hall reminded me holiday Inn experience with plastic tasting eggs, white industrial bread and staff that walked past without looking at you.

A previous stay here was very positive, hence why I rebooked. However on this occasion it was very disappointing. Room was very dated, breakfast was definitely not worth the price charged, the hot food was barely warm.

Warm hospitality shown by Virginia, humble staff

The hotel look stunning upon arrival. Checking in was smooth, and Musab, the hostess, was extremely friendly and efficient with getting us to our room. Overall, great hospitality and experience.

We had a wonderful stay at Park Plaza London Riverbank. The hotel was clean, comfortable and well located, with friendly and helpful staff. The room was spacious and the overall atmosphere was excellent. It was a great choice for our family trip to London, and we would happily stay there again.