Park Plaza London Riverbank

It was excellent service. Great hotel. Right next to river. It was our anniversary and Erik at the desk did his best to get us a river view. Even an upgrade. So kind and so helpful. Definately recommend

Went for a training event service from start to finish was great. Food and drinks were excellent Service from the waitress friendly, professional and helpful, Olich’s people skill was outstanding

Fabulous conference with brilliant attentive staff. Liza was particularly wonderful

A wonderful evening - thank you Liza! Fab food and drink

We stayed from 10–14 September for my daughter’s birthday, but the hotel didn’t acknowledge any of the arrangements I had confirmed in advance. Nothing was prepared in our upgraded room, and I spent the day following up with housekeeping, Guest Services, and the front desk instead of celebrating with my daughter. The birthday setup arrived at 9 PM when she was already tired, and although the staff member was kind, the moment had passed. I also showed the Manager the confirmation email, only to be told they don’t have a staff member named Nina, which left me confused and disappointed. A child’s birthday is something you can’t redo, and the coordination simply didn’t match what was promised.