Park Plaza London Riverbank

The Park Plaza is a fantastic choice for a birds eye view of the Thames and the Houses of Parliament. After a long flight and lost luggage, the kindness of Dani and Musab at reception in elevating us to a suite was absolutely priceless. We were delighted to be given the room early, affording us the opportunity to sort out our luggage at Heathrow before dinner. Our suite is divine and is the absolute best blessing we could have wished for. Thank you with all my heart ♥️ As impressive as the view is the outstanding service and genuine hospitality of all staff. Tom at luggage services is great. The in room dining was lovely and promptly delivered. The bedding is fresh and clean and the coffee machine and robes are an excellent addition. I would highly recommend this hotel to anyone who loves a quality hotel experience with outstanding views.

Perfect location for business or vacation. Easy to get to and so close to public transportation. Hotel staff were exceptional.

i was disanointed mainly with my visit as i was trying to check in early, checked in online and the room was still unavailable which was fair enough. we checked in later in person and the room still was not ready. we then went back later and was told it was ready and it needed inspecting, it affected our plans . then it took an hour and half for this to take place where we had to wait in the bar. we also got to our room after requesting a higher floor and was placed on a low floor with not the view we paid for at point of sale. we complained and was moved to a higher floor but smaller floor, i personally feel a refund or complimentary stay should be offered. the rest of the stay was good and a hustle and bustle hotel, very clean breakfast was not the best election of hot food with limited range. very clean rooms and nice friendly staff

I cannot say enuf about the concierge desk, alex was aces, thee best...I didn't get the others names but they were all top notch, could not have asked for better!; so helpful and friendly. Would highly recommend this hotel just for that reason alone....thank you Alex for getting my scooter for me!!! Ahmad was great too,every friendly and helpful.

Bashar was an absolute pleasure and helped us so much when we were checking in. He helped us with all of our luggage and made sure we knew exactly where to go. He was so helpful.