Park Plaza London Riverbank

We had a brilliant check in service from Nadia. She was so friendly and helpful!

My experience at this hotel has been okay, but certainly not the five stars that I am seeing with other reviews. For a 10-day stay for business, with a cost of nearly $5,000, I was given an interior room with a view of other hotel rooms across a gloomy courtyard. While that was a slight disappointment, given how dark the room was, it did not break the trip. I enjoyed lovely views of Big Ben and Westminster from the executive lounge during my stay. Breakfast: mediocre. Lines for the coffee machine (simple drip coffee would have been welcome, but was not available). Seating was often unavailable, and I would give up and grab a pre-cut (and nearly always stale because it was pre-cut) piece of baguette and leave the hotel withput breakfast. Rooms: mediocre to nice. Nice: Bed was extremely comfortable. Coffee bar with tea kettle, tea sachets, instant coffee packets, and milk packets was nice to have. Light and curtain controls from a bed-side panel. Mediocre: DARK. Lights were too dim for me to see well, being over 60. Candles would have been brighter. As a woman who wants to apply makeup, a lighted mirror in the dark bathroom would have been welcome. I had to use the flashlight on my phone every morning. Cleanliness was... lacking. One of my bathroom glasses had toothpaste in it, and there was a washcloth left in the shower -- a bit horrifying. Maintenance was also lacking. There were noticeable holes in the comforter and one pillow case. There was a sticker left on a towel (at least it was new, but clearly had not been washed). Service: outstanding. Desk staff bent over backwards to make me feel welcome. I received at least 2 calls asking me about my stay. Executive lounge staff were courteous and discreet. Restaurant and bar staff were friendly and professional, as well as accommodating. Location: nice. Easy walk to Vauxhall Station for tube or busses. A bus stop at the front door. A 15-minute walk to several attractions, including Westminster and the Eye. Easy, direct bus access to the Globe, Hyde Park, and St. Paul's. A Tesco right next door for basic provisions. Overall: 3.5 stars. Not a place I'd go out of my way to stay at in the future,but I probably would not mind staying again if that were the hotel booked for me.

Well looked after by Prathana in the spa area who explained how to use the facilities and made us very welcome.

Beautiful hotel, great message design on your carpets, clean facility throughout. The spa was lovely with a clean pool, a hot steam room and sauna! The best was the staff at the spa. Prathana went out of her way to help me know where everything was and provided slippers and towels as needed. She was a real hard worker and very friendly. These are qualities that are priceless these days. I hope you reward her and let her know how much you appreciate her gifts to your business. Great location and easy to get taxi to local attractions!

I recently stayed at the Park Plaza Riverbank hotel in London, and had an excellent experience. The hotel itself was clean, comfortable, and very well maintained with a welcoming atmosphere throughout my stay. The fantastic view from my room made the experience even more special and added a real touch of luxury and relaxation. What truly stood out, however, was an exceptional customer service provided by Azedine at the reception. He was incredibly professional, courteous and friendly. The warm welcome, efficiency and willingness to assist with any questions or requests made a real difference. I would highly recommend this hotel to anyone looking for outstanding hospitality, beautiful views and a genuinely pleasant experience.