The Ritz London

The room is exceptionally comfortable, impeccably clean, and wrapped in classic luxury. The staff provides warm, highly professional attention from arrival to departure, and the on-site dining options are exquisite.

Please avoid the Ritz during its renovation. We have stayed here repeatedly after having our marriage ceremony here. Our latest stay for one night to experience the new bedrooms reminded us of why "the old Ritz" was so special, whilst the new temporary arrangement is falling very short in terms of its ambience and grandeur. On a very positive note the new rooms in the recently opened part of the hotel have retained all of the charm of the old rooms, despite the fact that during the night our television set firstly didn't work and then was repeatedly switching its bright screen on for no reason, this disturbing our sleep four times. The room was not sevriced correctly during the evening and we came back to dirty crockery and no replaced provisions. The new temporary dining room lacks atmosphere and whilst the service was wonderful, we felt like we were sat in a goldfish bowl with the corridor windows running along the side of the seating area. The public areas are cramped and there is no privacy when checking in and out and therefore it is embarrasing to have to raise concerns aboout your experience with a constant flow of people walking in the small corridor behind you. I suspect many people visiting the Ritz do so having saved up the cash for a long period of time and therefore expect a very special stay or visit for afternoon tea. My advice to anyone considering a stay is to save your money until the whole hotel is open again and consider a visit then. The hotel clearly takes no responsibilty for its current short comings and makes no financial gesture when concerns are raised, which clearly indicates that customer loyalty is taken for granted. This is a repeated theme from customers who have experienced issues and I can firmly endorse that point. A very disappointing experience indeed.

Don't waste your time here , would rather stay in Pub toilet than this place. The staff are rude and just because I have long hair they stared at me with disgust , they were rude to my wife Mandy when she asked for a glass of water , maybe stop judging people with how they look . Gareth Kilminster.

A deeply disappointing evening at The Ritz London. Although the hotel has since apologised and acknowledged the shortcomings in their service, they offered no incentive or goodwill gesture to encourage a return visit — surprising for a 5‑star establishment. They have also claimed that my review on another website was fake and had it taken down. I attach a copy of the receipt. I will publish photos if they try again to remove this review. I also have an email I will be happy to share. I wrote a soft letter to them complaining, I had a more forceful call with the duty manager, the response was a cavalier disregard for our concerns. ________________________________________________________________________________________________ I am writing to express my disappointment with our visit to the Ritz on 25 July 2026. What should have been a birthday celebration for six adults and two children became a disorganised and uncomfortable evening. Renovation information was vague, and despite calling twice for clarification, I was not told that the lobby lounge no longer existed. As a result, my family arrived in three groups with nowhere to meet. The first group were sent to the downstairs Rivoli Bar, told there was no reservation in my name, refused water during a heatwave, and informed they could not take drinks to the lounge. I am told the Rivoli was too small to seat eight. There was no duty manager, no security presence, and no staff overseeing arrivals. No one acknowledged me as the host, and two male guests were repeatedly mistaken for the organiser. Before we could have a drink, we were twice told our table was ready and encouraged to move immediately. Despite my request not to be seated outside, we were placed in the Secret Garden beside a door that disrupted us throughout the evening. Service was slow and confused: drinks took over thirty minutes, one arrived only as we left for dinner, and no one offered to carry it — something that had always been standard. The waitress appeared overwhelmed, repeatedly leaving mid‑order. In the dining room, fish splashed onto a guest without apology. Some dishes were excellent, others poor — including a metallic bouillabaisse sauce. A waitress told us we “didn’t need to feel intimidated by the staff,” ( we were not) and a waiter cleared glasses with his fingers inside them. Our table placement left us unable to see the Cabaret; from the far right‑hand corner, we saw only the performers’ backs, and the bright glass roof diminished the atmosphere. There was no one to speak to when we left, and only later did a guest admit he had not enjoyed his meal. Had I known the extent of the disruption or that a less experienced team would be on duty, I would not have brought my family into such a challenging environment. I appreciate refurbishment must continue, but guest impact must be managed to uphold Ritz standards.

A most wonderful experience, we were celebrating our 55th wedding anniversary. The welcome on our arrival was first class. We had a wonderful lunch, then were shown to our opulent & luxurious accommodation. We had cocktails before dinner, then were escorted to the stunning dining room, where we enjoyed a most wonderful Michelin starred dinner. The service was excellent. We stayed for breakfast the next day & on leaving were waved of by the lovely, friendly & professional staff that had made our stay so memorable. Our thanks to them all, waiters, waitresses & especially, Tom, Rita, & Jake. For their exceptional service. The memories will stay with us forever.