The Ritz London

Disappointed! Went for afternoon tea to celebrate our 30th anniversary. We paid the extra money to share a signature cake with the couple that joined us for our celebration. We specifically said that the cake should include the words "Happy 30th" otherwise we did not want the cake.. The cake came to our table very plain and with no writing. When it was time to leave we asked that our remaining food be placed in a To Go package. When we returned to our flat only a few scones and one dessert was found in our To Go package - not all of the sweets nor the remaining finger sandwiches. Definitely not worth the expense compared to other afternoon tea experiences.

Well we knew it was going to be expensive We has the Theatre table menus/service It was fantastic Staff very knowledgeable and helpful It was perfect Lovely occasion and they now have AC in the restaurant which makes it far more pleasant Will Wait a few years but we will be back

Shocked at the snobbery and relentless focus on charging you. We were there for tea time as a family to enjoy the experience. They will make make men wear ties regardless of whether you are wearing a suit whereas women dressed in much less formal dresses and children came in shorts and t shirts. The room is unfortunately hot and stuffy. If you try to leave to go to the bar or the lobby couches to cool off they require you order something or they ask you to move for someone else who will buy something. When I asked the restaurant management where I could sit to cool down and they said I could sit among 3 chairs near the hotel entrance because all the other couches in the lobby were for patrons to order from even though I had already paid for tea and had more time paid for…. It’s ridiculous. There are much better places for high tea with better settings. Don’t waste your money.

Went with my husband for afternoon tea which was booked months in advance. Despite telling them of dietary requirements we were served meat sandwiches which needed to be changed. We both ordered orange blossom tea and were given a raspberry fruit tea! This was changed but no apology. The food was excellent despite the initial issues hence my rating. I would like to suggest that whilst a dress code exists for men to wear a shirt, tie and jacket maybe due to the extreme temperatures and no air condition or fans they should allow the removal of the jacket whilst eating. My husband felt he was going to pass out and removed his jacket briefly before being told to put it back on! There is no dress code for women who could sit with strappy dresses quite happily. Overall the food is good but the 5* experience didn’t meet my expectations. The Corinthia was far superior.

Expensive, but worth it. Clean, luxurious room but absolutely excellent customer service from everyone we encountered, especially the assistant manager Rita. We had afternoon tea, which was worth the hype, but breakfast is probably an even better option that’s available to book even if not staying in the hotel. Wonderful.