Rosewood London

A surprisingly disappointing experience for a hotel positioning itself at this level. We stayed for seven nights in a Grand Executive Room, deliberately choosing one of the larger room categories because we wanted some additional comfort and space. Unfortunately, “Grand Executive” turned out to be considerably grander in name than in reality. The room was surprisingly ordinary. The online imagery had given the impression of beautiful floor-to-ceiling windows; our room had one fairly standard-sized window and an uninspiring outlook. The furnishings and overall design felt unremarkable for a hotel of this category. More puzzling was the use of space: there was an enormous round table occupying a significant part of the room, accompanied by precisely one chair. For two people, this made the table more decorative than functional. There was also no proper comfortable seating area where we could sit together, have room service or simply relax and watch television. For a Grand Executive Room in a five-star luxury hotel, I expected considerably better planning and comfort. The location is also something I would strongly recommend checking carefully before booking. If you specifically need this neighbourhood, it may suit you. For a visitor wanting a convenient base for London, I would personally choose elsewhere. Breakfast and restaurant food were generally of very good quality — probably the strongest aspect of our stay. However, for a seven-night visit, breakfast became remarkably repetitive: essentially the same buffet and the same selection every morning, with very little variation. What really changed my overall impression, though, was the approach to additional charges. A discretionary housekeeping/service charge of around £30 per day was automatically added to the bill. I chose to decline it and instead tipped our housekeeper directly in cash. A discretionary service charge was also added to breakfast — including breakfast involving a buffet — which I also declined. These charges can be removed when requested. Nevertheless, I find the practice of automatically adding substantial discretionary charges at a luxury hotel rather inelegant. I would much rather decide myself whom I wish to tip and how much, particularly when paying five-star room rates in the first place. The most curious part came after our departure. An additional £19 minibar charge appeared on my card for a “Paz Gummy” that had never been taken. The hotel apologised and confirmed that the charge would be removed/refunded. It never was. The £19 itself is obviously irrelevant. The principle is not. And after declining the hotel’s various discretionary charges, having an incorrect minibar charge appear only after departure created, at best, a very unfortunate impression. One does not expect to leave a five-star hotel wondering whether every line on the final bill needs to be audited. Luxury hospitality is ultimately about more than expensive interiors and five-star branding. It is about comfort, attention to detail, transparency and, above all, trust. Unfortunately, this stay fell short on several of those points. There are many outstanding luxury hotels in London. Based on this experience, I would not choose this one again.

Wonderful and great place and we really recommend

Poor front desk service! hurried, very touristy feeling, it appears catering to large groups , make you wait hours for rooms that are ready and several hours to get your luggage to your room, maids services at 4 to 5 PM and turn down services at 9PM???. Concierge service doing their job but does it! If you are going to pay full price for a high price 5 star hotel and expect excellent dedicated service, I look elsewhere!

This is a gorgeous historic 5 star hotel in downtown London. All staff we encountered were perfect. Attentive, knowledgeable and extra kind. We had the feeling that the staff truly appreciated us as guests. The bathroom is quite luxurious, however, there are no safety bars to hold onto and our room had an intensely deep tub that required a very deep over-step. Getting out of the tub that is combined with the shower, is near impossible. I fell and bruised my foot as I am 5’2” and too short to get over the tub side to land safely onto the floor. My husband is 6’ & also had difficulty with this tub/shower regarding safe entry & exit. We learned we could have asked for a stand alone shower, but since we were part of a tour group, we knew nothing of this option. A safety bar would help with my concerns. The tub is really too deep to bathe as it would require an incredible amount of precious water use.

We had such a lovely stay at Rosewood London. The hotel is absolutely beautiful and we felt really looked after from the moment we arrived. We loved being able to relax, enjoy some lovely food and drinks and spend some quality time together. A really special break for us and somewhere we would definitely return to.