The reception and concierge staff were so welcoming, kind, and professional. Special thanks to Olena (sorry if I misspelt your name) and Liliana, who helped me with my problem even when I was half awake from a sleepless night. Thank you, Liliana, I am truly grateful. I usually prefer to leave positive reviews to praise good hospitality. However, this time, I feel the need to share my experience. I've stayed in mid-range and luxury hotels before, and apart from the staff, this hotel doesn't measure up. Pros: * Excellent Nespresso coffee in the room for espresso lovers. * A lovely postcard and a bottle of sparkling wine to celebrate our special weekend. * The staff and the location. * Clean bathroom. Cons: * The room looked tired and worn out. * Chips and scratches on the furniture. * Possible mould around the edge of the carpet. * Long and short hairs tangled in and around my son's pillow. * Hairs and dust on his bedsheet. * Frayed towels. * Water residue marks where the coffee maker sits. * Lampshades need replacing; they were stained, and one was thick with dust. * While my family wasn't looking, I cleaned the bedroom with an antibacterial wipe, removing the thick dust from the lampshades and tidying the bed as much as I could. * We found out at 2 AM that the air conditioning didn't work, so we spent the night boiling and unable to sleep. We couldn't open the windows because of the noise outside, so we had to change our plans the next day because we were exhausted. * The interior design was odd: I expected a heritage look that matched the building's history. Instead, there were strange silver accents and bright white, blue, and green lighting in unusual places, like the beautiful old lifts. The bright chandeliers and peculiar lighting choices were jarring. I didn't report these cleanliness issues to the reception team right away because it was our anniversary weekend, and I didn't want to upset my family or start our celebration on a sour note. No, I wouldn't stay here again. The hotel needs a refurbishment and a serious deep clean. The listing claims to provide 'comfort' and 'elegance,' which might have been true in the 1940s during Churchill's time. I feel genuinely misled. Attention to detail is crucial in decent hotels, but it was sadly lacking here.

Georgia from Events was amazing and offered us a great service, very precise prompt and does not say no but looks for another options. So easy and time saving to work with her . Booked a meeting room for 2 days. Recommended. They made sure we all was good and with their sweet follow ups on emails.

This hotel exceeded our expectations! It is absolutely beautiful. The location is great and in a very walkable area. It was close to attractions like Westminster Abbey, Buckingham Palace, the London Eye, Churchill War Rooms, & Big Ben. Their restaurant and bar served great food and a lovely breakfast buffet. Our room was a suite style with a bedroom, bathroom, and sitting room. The tub in the bathroom was a nice surprise! The beds were so comfortable and had great pillows (we are very particular about hotel pillows!). The staff gave us excellent service during our stay, especially the bartender in Equus who served us a late dinner two nights during our stay. When we return to London we will stay here again!

The Royal Horseguards Hotel is in a convenient quiet location. Our standard bedroom was on floor 5 ,and of a good size but the double bed was cosy for two tall people . The breakfast buffet was amazing The hotel staff ( Olena in particular,))were very pleasant and welcoming ,

The hotel is beautiful. The sitting area for tea is elegant and cosy. The tea was excellent and the Prosecco was very good. The food was fresh and of good quality. However, the highlight of the visit was the service. Olena, our waitress, was amazing. She explained all the menu, reviewed my sister’s food allergies with the kitchen and always addressed us with a great smile.