The Royal Horseguards

This was our second visit to the Royal Horse Guards Hotel. Fabulous location and an overall beautiful hotel. We were warmly greeted by Pervez, who also looked after us when we left. He's a real asset to the team. Our room experience was mixed. We'd specifically booked a certain type of room which was messed up with an 'upgrade' to a garden view room. However, this was eventually sorted graciously by the reception team. Breakfast was great and it was a treat to be able to sit outside one morning. The room was clean with good facilities. Mini bar is complementary and a nice touch. We're looking forward to our next visit. We will call ahead though to make sure our booking is understood. :) Overall a wonderful experience thank you everyone

Friendly welcome from all staff when we arrived. The room itself was spotless, comfy and the bed was huge and firm so for us another plus point. There was a hairdryer for the Mrs, coffee and tea for the morning and a good shower (took me a few minutes to work it out but got there). We were booked into the One twenty one two restaurant for dinner but were asked if we wanted to sit outside on the Terrace which we did as it was a lovely night. We had two rasberry cocktails to start, lush, then had a glass of Malbec and a glass of Chianti with our meals. The wife had chicken and ham hock pie and I had the pork belly. Both were very nice indeed. We ended off with two more signature cocktails, a Churchill for me and a Cavalry for the wife. We were waited on by a lovely girl called Asa, who right at the end brought us a little pressie cake (twas our anniversary) from the kitchen which was a lovely touch. From the Terrace, to get to the toilets one had to walk through the Green Parlour restaurant which we thought felt a little souless so we were glad we weren't in there. The only disappointment was that the Equus Bar was being refurbished so we lost out on that one. We would definitely return and probably will next year for more than a one night stay.

Rupom gave us a behind the scenes tour of the hotel. Loaded with beautifully designed elegant rooms from the 18th century. Incredible underground cellar. An underground tunnel that is closed off but use to connect directly to Scotland Yard. Highly recommend taking this tour with Rupom.

Online booking great but everything from transfers to check-in to mid-assigned rooms, to reception failing to acknowledge mistakes to being double charged. Terrible experience. I would really appreciate a FULL refund for this trip because I feel cheated.

Wonderful location with lovely view over the Thames. Very comfortable room with plenty of space and cool air conditioning on a hot few days in London. Tasty breakfast in their dining room both inside and outside in the courtyard.