The Royal Horseguards

I read some of the other reviews about some of the issues with rooms, staff, checkout and while I agree( as a trainer for customer service) There is a little work to do, I have been to 3 hotels in London, Hyatt CHurchill, Rennsiasannce Westminster and Royal Horseguards and hands down Royal Horsegards is the BEST LOCATION, BEST LOBBY,BEST DOORMAN,Starbucks across the street. They have a FREE minibar with water and soda, free coffee delivered in 10 minutes of calling roomservice, THE BEST CONCIERGE and AMAZING DOORMAN, so close to Covent Garden, Picadilly and Chelsea, theatre district, close to Buckingham Palace, you can see the EYE and BIG BEn where ever you walk as your compass Rooms are nice, but who's in their room when you visit London anyway, they have heated Floors, towle warmers and for Ladies who need great hairdryers they have a whole makeup desk with a fab hair dryer. Great pour on wine at the bar and a beautiful park to sit and have coffee right in front of hotel. As a business woman who has stayed at Ritz Carltons and Four Seasons for 30 years I loved this hotel as the price is more resonable than the Ritz The front of house is excellent yet it is a small boutique hotel. I will visit again.

I stayed for four nights for business during what was a very hot week. The air conditioning was great and my 7th floor room overlooking the street outside was very comfortable and quiet, The shower in the tub was a low point, but only because the water sprayed all over the bathroom (despite a shower curtain). If you require a walk-in shower, make that known when you book. The adjoining the walls are quite thin and this wasn't a problem until the last night when people arrived next door and turned their TV to maximum volume. A call to Reception did not result in any intervention from the hotel. Otherwise, service was efficient and friendly and I commend the doorman for his great smile and professional attitude. The hotel is close to transport and London attractions.

We have been to London many times - but this is the first time we had stayed at The Horseguards and we loved it! The location is incredible - we walked to so many places and the tube station is across the road. Although in the heart of the city it is relatively quiet. We had a balcony room overlooking Whitehall gardens and it was divine. A large room with french doors out to a balcony - the only negative was that the bed was only a double(plenty of room for a queen). All the staff that we encountered were lovely, friendly, professional and very helpful and accommodating. We had lunch outside one day and dinner in the restaurant another night and the food was wonderful. We also had a couple of cream teas in the afternoons(after lots of walking) and that too was a lovely experience. I would highly recommend this Hotel - we loved it and will be staying there next time.

This is a pleasant hotel and good value for money. The rooms are comfortable and the service is good. I highly recommend the hearty breakfast. The hotel is near the river and we'll placed for visiting the National Gallery and sights nearby.

The hotel is set in historic surrounds with beautiful outlook to adjacent park and Thames. The building itself is truly beautiful architecturally. There is a sense of traditional English hospitality. The service is impeccable.