The Royal Horseguards

The staff and the lobby are truly what makes this hotel worth staying at along with the location. Pervez Is the best hotel staff that I have ever had the pleasure of interacting with.

Royal Horseguards Hotel is beautifully located near Trafalgar Square. It's also far enough away so that it's quiet and calm as you walk in and out of the hotel. The staff are professional, friendly, and anxious to be of help to you. The hotel's lobby and restaurants are beautiful. The breakfast that is included with the room is a great buffet with a lot to choose from for all members of the family. The only reason I gave it only 4 stars is becaue the room air conditioning did not work at all. Very hot/stuffy room. I visited in July when it was in the upper 90's outside. I asked maintenance to check it out, and they did, but it didn't help. So maybe visit when it's cooler outside?

We loved this hotel. Every staff member was helpful, friendly and kind. The doorman, Perez, in particular, was warm, friendly, helpful and kind. He makes an outstanding first impression of the hotel and maintains that same outstanding hospitality throughout your stay.

The hotel is well located. We went there for 4 days/3 nights. The garden terrace was closed throughout, even though still advertised on instagram and one of the reasons for us to having decided to go there. Room was not ready when moved in. No water in complementary mini bar nor anything else. Truly disappointing.

Booked this on behalf of a group, we all had various moments of "well that sucked" throughout our stay so my one star rating is the result of no one having a great time and feeling the price paid / promises made on the site simply do not align with consistently subpar experiences. Part of our group arrived early. We all checked in with different staff; the woman who helped me was able to find a room that was ready before normal check-in time. Two others in our group said they asked as well, but were told there was nothing available. I told them to speak with the woman who help me and then magically, she found rooms that were available. What was the deal with the other staff not wanting to help? I had a solid experience before arrival arranging airport travel with concierge because we had a lot of luggage; they asked how many pieces and arranged for a large van (worked great.) Upon departure, I made the same request in-person with concierge. She kept smiling and nodding as I made sure to explain we have more than a normal amount of luggage, please get us a van like last time. Well, it didn't click because she ordered us a standard black cab. It wouldn't fit so she had to order us an additional taxi (ie: we had to pay for a second cab fare to the airport.) A trend of some staff being great and others who couldn't care less... Someone in our group left a package with concierge who confirmed they could ensure it gets handed off to a mail courier. It was already boxed, taped and labeled with pre-paid shipping. They never shipped it, claiming they couldn't locate the package when the courier arrived. Hundreds of dollars of materials simply lost. My room was generally nice, though located so far from the elevators, it was comical. Mini fridge had one bottle of water and every time I called and asked for more water, they'd always bring just one bottle. They never restocked the coffee area throughout our 5 night stay. I could not figure out how to use the shower without it leaking out of the glass door and making a huge mess on the floor. Ordered late-night room service, I was ok with them only offering sandwiches but it was akin to what you get at a gas station mart. Wilting, tasteless, prepackaged fare. Train noise was worse than expected, severity depends on which floor and side of hotel you're on. Pros: breakfast in their tea room was solid, as was the staff there. Doormen were always prompt and friendly. Building is architecturally interesting and well-located. But in case you can't tell, the cons far outweighed the pros in our experience and I would advise seeking accommodations elsewhere.