The Royal Horseguards

My confirmed reservation for this hotel totalled £1,440. However, upon arrival I was informed that an additional £150 deposit was required for my three-night stay. This payment was processed in euros. Shortly after checking in and going to our room, I received a notification from my bank showing a pending charge of €1,924 from the hotel. I was shocked to see that the amount appeared significantly higher than the confirmed price of £1,440. After checking the exchange rate on 4 December 2025, even with the additional £150 deposit, the total should have been approximately €1,639.18—a difference of more than €300, excluding the deposit. We reviewed our notes and calculations, then returned to reception and asked to speak with the manager. A lady attended to us, and we explained the situation, showing her the pending €1,924 charge on our phone. She appeared surprised that we had this evidence and took our notes away to review advising she would return our notes. Approximately 15 minutes later, the manager returned and informed us that she had cancelled the transaction and that we would be charged the correct amount of £1,440, as stated in our reservation confirmation. She claimed that the discrepancy occurred because we had “chosen to pay in euros” during the transaction. We found it astonishing that this could result in an excess charge of more than €300. Additionally, I strongly advise all guests to request a receipt at check-in. Although we asked two or three times, we were repeatedly told that we would receive a receipt upon departure, despite the payment having already been processed at check-in. No receipt was provided, and our requests were deflected. We were also not informed in advance about the £50-per-night deposit which would be returned if we did not use this in the meantime, and when we questioned this, we were told that “all 5-star hotels charge this.” I expressed my dissatisfaction, explaining that I have stayed in many 5-star hotels and have never encountered such a practice. In summary, I recommend that anyone booking this hotel should insist on paying in sterling at check-in, as the euro payment option appears to result in unexplained and excessive additional charges. Furthermore, guests should be cautious with the express checkout option, as it may cause people to overlook deposit refunds that are owed to them.

We stayed at this hotel for three nights (27th - 30th November). We encountered numerous issues throughout our stay. After speaking with various members of staff including the reception manager, I sent an email directly to the general manager of the hotel. This was a week ago and I have not received any response. Definitely not what I would expect from The Royal Horseguards.

Our first visit here. We had a pre lunch drink in the bar. Nice atmosphere, drinks reasonably priced , table service was good and attentive.

Lovely classic hotel a hidden gem in a great location close to the theatre district as well as Embankment Tube Station which is like a junction for nearly all the tube lines.Great service and comfortable experience.Staff most accommodating, attentive and helpful. We will return

We loved it !! The best location ! So fancy, so quiet, delicious breakfast !! Yanet Gonzalez is the best !!! She speak perfect spanish and that help us a lot ! She even help me with some reservations !!!