The Royal Horseguards

The Royal Horseguards Hotel is quite simply-excellent.Luxurious,wonderful classical and historical decor,really warm ,welcoming and helpful staff throughout.The Horseguards could not be more centrally located with many of London's historical and cultural only a few minutes walk away.

Realizing we arrived in the morning, it still took four hours for us to receive our room. It see,ed they forgot about us. Also, there seems to be no bartender on duty at meal time. Our drinks took forever and were wrong.

Classic hotel right in the middle of everything! Though quite! It is a elegant 5 stars hotel. Staff if very friendly and room has all the amenities! The restaurants are ok, but nothing special (consider eating outside). It is half block away from embankment station and our room had a lovely view of the London Eye! It is worth the money!

This hotel is classed as 5 star but you will never feel like you are in a 5 star once past the reception area. We stayed in room 218 deluxe room with garden view, the room was fit for purpose but a bit small - in keeping with most London inner city hotels. The tv really sounds difficult to hear and sound tones were not adjustable. We went for a drink in the bar area and waited ten minutes for a member of staff to appear. Once the barman appeared the service was good , complimentary nuts etc. Drinks are a bit pricey £7 for pint and £15 plus for a 175ml wine so not exactly cheap. The hotel Is massively let down in the restaurant area where chaos , poor service and lack of organisation is hugely apparent. It lacks consistency or direction I think they must of lost the manager as there is no sign of any leadership. Service is poor ,tea has tea leaf laced in it the coffee is sour plus you have to ask the staff for everything including toast as they didn’t offer us this - but I could hear other servers offering toast to other people. Today I heard a male member of waiting staff who was topping buffet breakfast up shout at his colleagues in the kitchen “ that’s the sixth time I’ve asked “ Not a happy chap ! The location is good here and is close to all the good places to visit.

Recently stayed at this hotel for a business Gala event. The room was small, noisy and very dated. Extremely slow service in the lounge bar later in the evening and to make matters worse, one of the bar staff was obnoxious and embarrassing. Never again.