The Royal Horseguards

We loved staying at The Royal Horseguards. Luxurious, friendly, clean and in an excellent location. Will be back.

We’ve stayed at the Royal Horseguards many times over the years and have always considered it one of our favourite places to stay in London. Unfortunately, this most recent visit has left us genuinely questioning whether we’ll return. Despite booking a specific room type well in advance, we were given something completely different on arrival. Mistakes can happen, but what made the situation far worse was the way it was handled. Rather than acknowledging the error, we were made to feel as though the mix‑up was somehow our fault. After years of loyalty, that was incredibly disheartening. We were moved after the first night, but the king river view room we were given, while technically the category we had booked, was a noticeable step down from what we’ve come to expect. The whole experience felt like a downgrade rather than a correction, and it certainly didn’t reflect the standard we’ve previously enjoyed here. The hotel itself remains beautiful, and we’ve had many wonderful stays in the past, which makes this experience all the more disappointing. A more thoughtful approach to resolving the issue would have gone a long way. Sadly, the lack of accountability and the overall handling of the situation have overshadowed what should have been another enjoyable visit. At this point, we’re no longer sure the Royal Horseguards will be our London hotel of choice going forward.

We have stayed on many occasions. The reception and bar area has been updated but the rooms have not-Very tired and an uncomfortable bed. Our River View was actually a huge tree. A guest vomited in the bar and it took ages for it to be cleaned so we left. Location is perfect but not worth the money

Wonderful hotel stay and service was excellent, especially Asa in the hotel bar and lounge. We felt right at home!

Hotel is in a good location, central but very quiet. There were a few issues with the building. I'd a top floor room and there was obviously a leak at some point from the slopped wall/roof with the paint bubbling and peeling in the corner. The carpets are aging, with a large stain in the separate sitting room of my deluxe king room. The corridor smelt damp/fusty on my floor. There was a large container in one of the corridors to collect dripping water, explaining the smell. Fine once away from there, but it may have been unpleasant if you were staying in a nearby room. Otherwise the room was good. Spacious, clean, well maintained bathroom with no hint of mildew anywhere. Breakfast was disappointing. The orange juice was disgusting, undrinkable. The apple juice was watery. In a hotel of this standard I really expected better. There was no dried fruit to go with the available muesli/granola/ yogurt. The hot food buffet was good. The breakfast is passable and definitely edible, but not something I would look forward to. For the price I paid I was happy, not dissimilar to much less spacious, lower quality hotels for the night I stayed. If I had paid the premium price this hotel frequently charges I would not have been happy. But at the right prices it was good.