The Royal Horseguards

The hotel is a Victorian gem previously used as posh apartments and by the National Liberal Club and MI5. The building is huge. I had a room on the 8th floor, virtually in the roof, with magnificent views across the Thames. The furniture was a little dated but the room was perfectly comfortable and spacious. The free mini bar was a nice and unexpected touch. Everything worked. There was a bit of rumbling from the trains departing Charing Cross but it was actually rather nice. The windows were screwed tight for safety reasons, but quickly opened on request. The public areas are very grand and the staff superb - clearly highly trained, which seems to be the exception these days. I had lunch in the dining room which I would heartily recommend. It’s dead posh in many respects but not stuffy - welcoming and really rather fun. I’d certainly return. Good value for somewhat classy accommodation.

Excellent location as it's near major tourist spots, Underground (Embankment Stop) and Embankment Pier where you can take the Uber Boat on the Thames River which makes seeing London on the water more enjoyable. The Royal Horseguard Hotel is elegance personified. All employees were exceptional, but what does deserve special mention is the Concierge Desk (7 AM to 11 PM) so someone is there live helping you with any question or recommendation. Hotel has notable history which is brought to life if you ask for a private tour. The Hotel Tour was a highlight of our stay and Concierge Expert that guided us was Javier, who certainly is engaging and knowledgeable about the Hotel's connection to London's iconic events.

Everything was great, especially Andrei on the reception desk - he was very helpful. All hotel is stilish and well located.

We were returning customers but had a shocking experience when we stayed for a night on Friday 13th March. Our room (308) had no heating in the bathroom which initially we let go as we were only staying one night and didn’t want to cause a fuss. However when we woke up the next day to get ready for our long journey home we found that the shower was not working. On checkout we spoke about this issue and the fact we had to now leave without being able to wash and was met with a dismissive apology. We insisted that we raise the issue further and we were promised a discount on a future stay and given the contact email of the manager Rhianna Riley. We have since emailed her twice and had no response at all, she has just ignored us. To not even have the decency to respond is appalling customer service, especially from a manager! We have yet to receive any promised discount or even an acknowledgement of our complaint. In short, this hotel provides unserviceable rooms, rude customer service and a manager who just ignores customers. AVOID. I’m sure there are plenty alternative hotels within the same area and price range who actually try to provide customers with a good experience.

Wonderfull Hotel and staff. Food and drink were great.breakfast was incredible.location was perfect. It was my wife's 40th and the hotel even treated us to a bottle of proseco in our room.not sure of the man who checked us in on Saturday morning 21st March but what a lovely man. Great hotel can't wait to come back