The Royal Horseguards

Could I not ask for a better location and the has so much history close to tube station great for sight seeing fantastic food staff were excellent

Absolutely fantastic , I am a regular visitor to this great hotel and I can honestly say it’s the best hotel in terms of staff experience, dinning , location . I have just booked another 2 more stays here . The staff are extremely helpful and always gives a service with a smile .. I want to commend them especially the manager Mr Elicier , Jenny , Yana and in patricular the Lovley staff member who helped me with my boots issue you were a gem , thankyou all . I recommend this hotel for sure .. I do believe the staff should be awarded some reward and recognition for their hard work please !

Excellence view from room to see London eye. It's worth to spend time experiencing the heart of London. The hotel service make your at home and enjoy the luxury and convenience during your stay.

English/Español English: Our stay at the Royal Horse Guards Hotel truly exceeded our expectations, especially when it came to service. From the moment we arrived, the staff made us feel genuinely welcome. Everyone was friendly, warm, and helpful. What really stood out to us was that the service felt authentic — not like staff were helping only in expectation of a tip. Coming from the United States, where hotel service often feels tied to gratuities, this was refreshing. Here, the staff seemed truly happy doing their job and genuinely cared about making guests feel comfortable. One of the highlights of our stay was receiving a complimentary upgrade to a garden-view suite. The suite was beautiful, spacious, and luxurious. The view of the Thames River and the London Eye was absolutely stunning and made our stay feel extra special. We were very happy with the room. We also chose the breakfast-included option when booking, and it was one of the best decisions we made. The breakfast was delicious, with a great variety and high-quality food. In fact, all the food at the hotel was excellent. We used room service often, and the cost-to-quality ratio was very good, so we ended up having most of our meals at the hotel. The location was one of the main reasons we chose this hotel. It’s perfectly situated near major attractions like the London Eye, Big Ben, and Westminster Abbey — all within easy walking distance and right in front of the Thames river. That said, the only small drawback for us was that there aren’t many shops or upscale restaurants immediately nearby. You do have to walk a bit to reach areas with more shopping and dining options. When we visited places like Mayfair, we found more upscale places. Next time, we might choose to stay in those areas — simply because we love exploring fancy shops and restaurants when we travel. However, for a first-time visit to London, the Royal Horse Guards Hotel is an excellent choice. We traveled as a family (two adults and one teenager), and everyone was treated wonderfully. We have no complaints at all. We were very satisfied with our stay and would absolutely recommend this hotel to anyone visiting London — especially on their first trip. Español: Nuestra estadía en el Royal Horse Guards Hotel superó completamente nuestras expectativas, especialmente por el servicio. Desde que llegamos, el staff nos hizo sentir realmente bienvenidos. Todos fueron muy amables, atentos y cálidos. Lo que más nos gustó fue que el servicio se sintió auténtico — no como si estuvieran ayudando solo esperando una gratificación. Nosotros venimos de Estados Unidos, donde muchas veces el servicio en hoteles se siente condicionado por las propinas, y aquí fue todo lo contrario. El personal se notaba contento haciendo su trabajo y genuinamente interesado en que los huéspedes se sintieran cómodos. Uno de los mejores momentos de nuestra estadía fue recibir un upgrade complementario a una suite con garden view. La suite estaba hermosa, amplia y muy lujosa. La vista al río Thames y al London Eye fue espectacular y realmente hizo nuestra experiencia aún más especial. Estuvimos muy contentos con la habitación. También elegimos la opción de desayuno incluido al hacer nuestra reservación, y fue una excelente decisión. El desayuno estaba delicioso, con muy buena variedad y comida de gran calidad. De hecho, toda la comida del hotel fue muy rica. Usamos room service varias veces y la relación costo-calidad fue tan buena que terminamos haciendo la mayoría de nuestras comidas en el hotel. La ubicación fue una de las razones principales por las que escogimos este hotel. Está muy cerca de atracciones turísticas importantes como el London Eye, Big Ben y Westminster Abbey, con vista al rio Thames y todo a una distancia caminable. La única pequeña queja que tenemos sobre la ubicación es que no hay muchas tiendas ni restaurantes de lujo justo alrededor; hay que caminar un poco para encontrarlos. Cuando visitamos otras zonas como Mayfair vimos más tiendas y restaurantes de lujo. La próxima vez, quizá nos hospedemos en una zona así, simplemente porque nos encanta ir a restaurantes y tiendas elegantes cuando viajamos. Dicho esto, para una primera visita a Londres, el Royal Horse Guards Hotel es una opción ideal. Viajamos en familia (dos adultos y un adolescente) y todos recibimos un trato excelente. No tenemos ninguna queja. Quedamos muy satisfechos con nuestra estadía y definitivamente recomendamos ampliamente este hotel a cualquier persona que visite Londres, especialmente en su primer viaje.

Hotel is in a brilliant location and all the sights a short distance away. Check-in was painfully slow though as was the process of getting room key a free hours later when room was ready. Never understood why reception staff have so much admin to do when you’ve already prepaid etc. Lots of intent staring at the computer screen and mouse clicking, what is that all about?The main areas of the hotel are lovely but lifts and room were a bit tired. Floor 7 button on the lift had been pushed through and there was a hole on the floor number key plate which looked really shabby. The hotel corridors that led to our room were very narrow and freezing cold, we were on the 9th floor so not sure if corridors the same further down. Also, do yourself a favour if you are staying more than one night and book a room with a view this was the same price on the January sale offer. Our room overlooked an alley, there was a seagull net across it with a bag of cement caked on top, not a great view at all. Would stay again though as location is wonderful.