The Royal Horseguards

Lovely rooms, excellent food, wonderful facilities. Staff were all very accommodating. Really convenient location for the theatre. We were upgraded to the Wellington Suite which was really impressive.

We arrived on Friday 20th Feb with a delux double room booked. Imagine our incredible surprise to discover we had been upgraded to The Tower Suite. We were so blown away that I had to check it wasn’t a mistake. It made my wife’s birthday especially memorable. The experience was extraordinary and made us feel like millionaires for the day. The views from the panoramic lounge on the 9th floor were genuinely pinch me. All staff were polite and helpful. Our only regret is that we didn’t spend more time in the room. Thank you Royal Horseguards’, you will never know how happy you made us.

We loved staying at The Royal Horseguards. Luxurious, friendly, clean and in an excellent location. Will be back.

We’ve stayed at the Royal Horseguards many times over the years and have always considered it one of our favourite places to stay in London. Unfortunately, this most recent visit has left us genuinely questioning whether we’ll return. Despite booking a specific room type well in advance, we were given something completely different on arrival. Mistakes can happen, but what made the situation far worse was the way it was handled. Rather than acknowledging the error, we were made to feel as though the mix‑up was somehow our fault. After years of loyalty, that was incredibly disheartening. We were moved after the first night, but the king river view room we were given, while technically the category we had booked, was a noticeable step down from what we’ve come to expect. The whole experience felt like a downgrade rather than a correction, and it certainly didn’t reflect the standard we’ve previously enjoyed here. The hotel itself remains beautiful, and we’ve had many wonderful stays in the past, which makes this experience all the more disappointing. A more thoughtful approach to resolving the issue would have gone a long way. Sadly, the lack of accountability and the overall handling of the situation have overshadowed what should have been another enjoyable visit. At this point, we’re no longer sure the Royal Horseguards will be our London hotel of choice going forward.

We have stayed on many occasions. The reception and bar area has been updated but the rooms have not-Very tired and an uncomfortable bed. Our River View was actually a huge tree. A guest vomited in the bar and it took ages for it to be cleaned so we left. Location is perfect but not worth the money