The Royal Horseguards

The staff are fantastic and very friendly and welcoming. Halfway through my stay however the tv stopped working. It would turn on but just presented a black screen. Also part of one of the taps in the shower kept falling off. The sink had a large crack in it. In addition one of the sheets had a red stain on it, which I’m hoping was makeup. I paid over £300 for one night’s stay so expect basic things like that not to be an issue in what I consider to be an upmarket hotel.

Only hotel on our stay not to refund for a medical emergency. I don’t stay at hotels without heart

Absolutely beautiful experience from start to finish. The setting is gorgeous — elegant, warm and intimate, with a lovely garden atmosphere that makes the whole evening feel really special. The food was beautifully presented and absolutely delicious, and everything felt carefully thought through. A special mention to Asa, who looked after us so well. She was warm, attentive and professional, and made us feel genuinely welcome without ever being intrusive. It’s the kind of place where you don’t just come for the food — you come for the whole experience. Beautiful surroundings, great service, lovely drinks and a wonderful atmosphere. I would happily come back and definitely recommend it.

Wonderful three night stay. Great location. Superior room with comfortable bed. Totally posh interior. Registration staff went out their way to assist us with our booking snafu. Concierge desk was always friendly and helpful. We would revisit this establishment and highly recommend it to our family and friend.

Stayed 5 day at this hotel. Great location, amazing staff, and great room. I would definitely recommend this hotel to anyone visiting London. Special recognition to Aidarus. He helped us check in and explained the room, the hotel service, and the area. Great job. Also, Pervez, the head doorman was amazing. Very personable. Thank you to the entire staff for a great stay.