The Royal Horseguards

Had a disappointing 3 night stay at the Royal Horseguards hotel. This hotel is definitely not 5-star. 2.5 to 3 at best. Its beautiful facade is crippled by a surprising lack of maintenance and upkeep. And the service was wildly inconsistent depending on the time of day (for instance, I called this morning to request the bottles of water that should have been delivered to my room the previous day, and the late night/early morning concierge told me to come down and get it myself) The butler was also often nowhere to be found at the front entrance. My room was even more disappointing. The shower experience is the worst I’ve had in many years. You have to climb into the shower and the overhead shower dripped at a few drops per minute whereas the handheld shower never got hot. Overall this hotel is clearly operating off of past glory and a good location. I would not recommend.

What a fabulous stay! We just stayed for 4 nights and cannot say enough about the hotel. The service was excellent and the staff were so prompt and helpful. Afternoon tea was a perfect start to our stay. We enjoyed cocktails at the outdoor terrace - and it was so super cozy that each table had a warm wool blanket in case it got chilly! Our room was so comfortable and cleaned immaculately each day. An extra note of appreciation to Pervez who welcomed us at the door and to our concierge, Javier, who without asking gave us a historical understanding of the beautiful building. I would highly recommend this hotel!!! Until next time!

We stayed one night in The Royal Horseguards that night I got sick. At 2.00 the night receptionist went out to buy Imodium for me. Thanks to him I could sleep for a few hours that night. I didn't even have to pay for it. 'We are here to take care of our guests', was the answer. I couldn't be more grateful. Thank you.

Had a wonderful time. Location, food and sights were excellent. Bed was so comfortable and the room was very clean.

Everything was great, Moheet provided great service