The Royal Horseguards

We were generally very pleased with this hotel. The staff were very friendly, particularly Ana in the restaurant who went above and beyond for me. The food was excellent for breakfast and the evening meal on Thursday. The bar staff were very friendly and helpful. They even made us old fashioned cocktails even though they weren’t listed on the menu. I would say our only complaint. Our first room had no AC, we had requested it when booking because of my lung health issues. We mentioned it to the porter who said he would get an engineer to sort it. No engineer was sent and after 2 evenings in a very hot room, even with the windows open, we were moved to a smaller room, which were we’re assured was if the same standard. We did receive a slight discount for this. It was a shame, because the location, standard of service, knowledge of staff, the quality of the rooms etc were amazing.

The location was great and the staff were friendly. That's where the positives end, though, since I had to complain several times during our one-night stay for our anniversary. I booked the "love reigns supreme" package expecting the advertised room upgrade and bubbly, but the room was tiny and basic, and we got no wine or chocolates. I complained, so we were moved to a better room and told to call down for the items we missed. We waited hours for the wine, but it never showed up before we headed out. I asked them to have it ready for when we got back from the theatre, but after being out for hours, there was still nothing. By this point, it had been nine hours since check-in. When my wife called, they didn't seem to care and just said they'd handle it in the morning before hanging up. I'd recommend the hotel for its location, but don't expect to get what you paid for with their extra packages.

FABULOUS ON EVERY LEVEL.Amenities,staff,location.

Top tier hotel with top tier service, rooms, location. Everyone couldn't have been nicer or more helpful. Ask about the history of the hotel, very fascinating. Definitely worth a stay to use as a base for a London trip. Considering how nice the hotel is and how professional, courteous and helpful the staff the price is very reasonable.

Hotel was fantastic... Wonderful location on the river and a block from the underground. The best was Perez and his staff... They were FANTASTIC... I don't think I opened a door all week. When a got home I couldn't get into my house because Perez wasn't there to open my door :). I'd go back just to see Perez.... Thank you again... You'll see me again.