The Royal Horseguards

Great services and overall good quality experience, especially for our event at the hotel. Hana and KAS of Meetings and Events department were exceptional!

Beautiful hotel. We had a great room overlooking the Thames. Breakfast was fantastic and in the main the staff were very attentive. A couple of staff members were distracted when they had customers waiting.

A great location for anyone wanting to visit locations such as Trafalgar Square and the Palace of Westminster. The hotel is just off Whitehall and set back far enough to be peaceful. It’s in a characterful group of old buildings and tastefully decorated. Staff very welcoming. A little extra attention to detail would be great. There was a heated towel rail in our bathroom but it didn’t work, owing to - we discovered at check out - a known defect with the switch. There is a great idea whereby the hotel contacts you on WhatsApp to ask if there’s anything you need. Lovely idea. But I requested two bottles of water and only one turned up. It’s just a small thing but it dents the impression. But all was clean and the breakfast was very nice. When I mentioned the two minor issues, the charming receptionist apologised and comped the coffees we’d had in the bar earlier, which was a good professional touch and was appreciated. We’d stay here again.

When staying in our room, we experienced some technical issues with the lights, which meant we had to change rooms. However, Teodora, the manager, was an excellent hostess. She handled the situation professionally, resolved the issue promptly, and made us feel genuinely listened to and valued. Thanks to her outstanding customer service, we left feeling satisfied despite the inconvenience. I would come back again only because of how the manager handled the situation.

The location is great and worth it, being close to everything, I barely needed to use the tube, I walked almost everywhere. The hotel is beautiful, warm towels, heated floor, mini fridge and more. The people are polite and nice and helpful. If I will ever come to london again I would totally come to this hotel again. It is mostly quiet here, easy to sleep whenever you want. Just notice there is a little deposit, it isn’t a big deal because it is just temporary but notice you have enough space in your card for it if you’re young and not earning a lot like me.