The Royal Horseguards

The hotel was beautiful, as well as tranquil. The meals in both the restaurant and the bar were excellent. The dining service provided by Asa was particularly welcoming.

All staff welcomed us with a ready smile. We had afternoon tea in The Green Parlour, an attractive room with a calm and cosy atmosphere. The tea was delicious and the offer of seconds was much appreciated. Our waiters, Bristi and Joe, were friendly and very attentive. We will certainly come again. Thank you for giving us a lovely experience.

First of all, I would like to say that I never write reviews. Unless it was fantastic. Or, as in this case, very mediocre to poor. As a frequent visitor to London, both for business and pleasure, I have never experienced this before! I booked a double room with separate beds through booking.com. I could choose between a room for people with disabilities or a regular room. I chose the regular one. To my surprise, I was given the room for people with disabilities. The room looked like it was in a residential care home. Up to that point, I could still live with it. (After being thold that there was nothing else available..) Then I discovered a dirty cotton bud in the desk chair, hair in the bathroom, a broken tap in the bathroom, weird smell. Found out the window was blurred,... I therefore do not understand the good reviews. Overall, this hotel is completely worn out. It is in dire need of renovation. I would therefore like to warn people to stay away from this place! On a positive note, the staff are very friendly!

Before you even walk in the beautiful front door decorated with festive foliage and lights, you know you are going to be taken care of. Inside every member of staff is welcoming, friendly and so helpful. I needed to work and so I set up in the Equus bar, and staff there were immediately attentive and helpful. The food I ordered was excellent and later I ordered a cream tea which was delicious. Special mention to Gonsalo and Ana, who went out of their way to look after me, and later when my dad joined me. This really is the best hotel in London, for style, comfort, glamour, service, atmosphere, and a superior experience. Plus I love the Christmas decorations, beautiful yet understated.

A lovely afternoon tea. Delicious food and excellent service. Beautifully served by Bristi and the rest of the Green Parlour team.