The Royal Horseguards

Javier give us a tour of this historic hotel, and it was absolutely fascinating! His knowledge of the hotel and its history was quite impressive. And Javier was so charming and so enjoyable. It made our stay extra special.

Iconic Hotel in the heart of westminster with about 20 mins walk to all famous landmarks. Good Breakfast , polite and well trained staff , especially the porters and concierge. Reception can get a bit busy at peak times. Go for the 30 meter square rooms if you can as the smaller rooms seem very small. Nice terrace bar . Wi fi is good - the TVs could do with upgrading to provide netflix etc. Generally very clean and presentable but some cosmetic attention needed in places.

We loved our stay at the Royal Horseguards! The location was amazing....it's in a quiet and beautiful area, but it's extremely close to many popular areas. And the Tube station is right next door, so it's very easy to get around. We had great service from everyone at the hotel, especially Pervez. It was always nice to get a greeting from him whether we were coming or going. If you stay here, make sure to learn about the amazing history of the building and ask a staff member for a quick tour.

The Royal HorseGuards hotel continues to exceed expectations. We love the hotel, location and staff. Breakfast is a fantastic way to start the day here before heading out. We were concerned with the heat in London this week however the air conditioning at the hotel was delightful. The best part about our trip was the Chico at concierge desk. He was absolutely amazing. Friendly, helpful and made Recommendations we really enjoyed. .

The royal horse guard is not a 5-star hotel. TV was broken for 9 days. Staff is mostly incompetent and could not figure out what was wrong. Fire alarm kept going off and then disabled the elevator . And if I used the hair dryer, it too set off the fire alarm in the room. There are no outlets in the bathroom. If you try to call reception from the room no one picks up (tried multiple times, multiple days) Only one elevator worked during our 9-day stay. Gym is very basic and not worth using. But the staff is really the reason the hotel is poor. Staff is poorly trained and appear to have no hospitality experience. Some employees even laugh when posed with a problem. And one employee said “ we have never gotten a complaint about this hotel ever. “ No one communicates. We were a few days into our visit and an employee came to check the minibar and that is when we were told it was free of charge. Breakfast buffet is literally the same thing every day and coffee was very bitter ( poor quality beans, or water or both). We stayed in three different hotels during our trip to England; this was the worst and ironically the most expensive.