The Royal Horseguards

We have stayed on many occasions. The reception and bar area has been updated but the rooms have not-Very tired and an uncomfortable bed. Our River View was actually a huge tree. A guest vomited in the bar and it took ages for it to be cleaned so we left. Location is perfect but not worth the money

Wonderful hotel stay and service was excellent, especially Asa in the hotel bar and lounge. We felt right at home!

Hotel is in a good location, central but very quiet. There were a few issues with the building. I'd a top floor room and there was obviously a leak at some point from the slopped wall/roof with the paint bubbling and peeling in the corner. The carpets are aging, with a large stain in the separate sitting room of my deluxe king room. The corridor smelt damp/fusty on my floor. There was a large container in one of the corridors to collect dripping water, explaining the smell. Fine once away from there, but it may have been unpleasant if you were staying in a nearby room. Otherwise the room was good. Spacious, clean, well maintained bathroom with no hint of mildew anywhere. Breakfast was disappointing. The orange juice was disgusting, undrinkable. The apple juice was watery. In a hotel of this standard I really expected better. There was no dried fruit to go with the available muesli/granola/ yogurt. The hot food buffet was good. The breakfast is passable and definitely edible, but not something I would look forward to. For the price I paid I was happy, not dissimilar to much less spacious, lower quality hotels for the night I stayed. If I had paid the premium price this hotel frequently charges I would not have been happy. But at the right prices it was good.

We have stayed here on several occasions over the last 10 years, previous just for single nights but had a couple of shows to watch so booked for 3 nights.. wish we had stayed somewhere else, lifts are shabby, middle one didn’t work for the duration, communal carpets are tired, bedroom carpets and furniture a little tired too… room was very clean so a plus for the housekeeping team.. Location is great as always, and value was on par with other hotels in the vicinity. Got locked out of room before departure (annoying as it wasn’t check out but keys got de-activated before 11:00), front desk manager (a gentleman was rude), didn’t seem to want to deal with re-activating the key so passed to his colleague. Didn’t bother going back to the desk to be treated with such disdain again so place the keys in the express checkout box. Not the treatment expected after spending over £1000 on a stay.. Really left a poor final impression.. Such a shame but I guess it’s just one to miss next time..

My husband and I stayed here for 3 nights in December. The location is amazing, the facility is historic and beautiful, the room was clean and comfortable. EXCEPTING, we had no hot water for HALF of our stay. Each time we spoke to the front desk about it, there was another polite excuse about how it was, "Just fixed!" with one reason after another. It was never fixed and we suffered two mornings with icy cold showers. Upon check out, the morning manager, Rhianna Riley, said she would give us a scant 20% refund, but that has never happened. Stay here only if you desire beautiful lodging, at an excessive cost, but don't require hot water.