The Royal Horseguards

Friendly staff. The location of the hotel is excellent, close to the river, historical landmarks and some of the major offices. Breakfast is excellent. Some areas in the hotel could use a refreshment, but all in all this is a very nice hotel that I would recommend to anyone

The Royal Horse Guard Hotel is a beautiful establishment; its position is fantastic - close to transport and walking distance to everything we could see in a few days. I wish to personally thank Abeena at the front desk for assisting us with an upgrade to a magnificent room with breathtaking views of the London eye, river etc. - slept with the curtains open and it truly made our special anniversary very special indeed! Thank you Abeena for your dedication to customer service and your warmth. I would also like to thank Yanet at the front desk for her dedication to providing exceptional service. Thank you Yanet for your assistance and eagerness to ensure our needs were met. Both Abeena and Yanet went above and beyond to make sure we had a wonderful stay. I would also like to thank the day door greeter (so sorry I neglected to write down his name - very stylish tall gentleman wearing a cap) beautiful manner, eager to help and epitomised what true welcoming customer service should feel like. We would happily stay at this beautiful establishment in the future regardless of the few hiccups at the very beginning of our stay.

Excellent Value for money. Clean as expected ! Staff very friendly and helpful. Resturant : excellent Menu, Ozoda waitress very polite and efficient.

I stayed at The Royal Horseguards during a business trip. The room was very cold. Cold air was coming from the windows. I even tried to block it with a chair, but it did not help much. At night, it was so cold that I had to sleep in thermal underwear and a fleece. More than three days have passed, and my deposit has not been returned. I sent emails, but nobody replied. The ventilation in the bathroom was very loud. I could hear it even when the bathroom door was closed. The only good things were the breakfast (the food was tasty), the location, and the view from the window. They could not move me to another room and said it would probably not be better in a different one. Basic comfort is missing in this hotel, so the positives do not outweigh the negatives. And the deposit problem makes it even worse. All of this is very strange for a five-star hotel.

A repeat visit for my wife and I. Although a little while since we last visited, it was so nice to be remembered. We had the 20oz. tomahawk steak platter to share. Not cheap, but as with most things, you get what you pay for, and this was superb. Steak perfectly cooked was served with amazing jus, potato, and so on. Both agreed best steak we can remember. The dish includes a dessert which again my wife absolutely loved, I'm not one for sweet things. Big thanks to Asa in the bar, Thomas and Muhammed who looked after us so well in the restaurant, and the unknown chef who delivered a wonderful meal in perfect surroundings..