The Royal Horseguards

On first impressions the hotel looks nice, but given the room rates there are better hotels in the neighbourhood. I had no hot running water on one morning and poor customer service, i.e. once I reported it, no one told me if or when it was going to be fixed and I ended up having to leave for work without it being resolved.

Located in a great central location, this property is what you would expect from a grand dame of a London Hotel. We were greeted warmly at check-in and our bags were stowed until our room was ready later in the day. Our room was very spacious and the bathroom and other amenities were very good. The bed was very comfortable. One item of note is that we had booked a river view room and unless you are on one of the top floors,(higher than 5) you will not have a view of the river due to the beautiful trees in the garden below. The breakfast buffet was quite nice with a variety of offerings. All of the staff we encountered were very friendly and helpful. A special thanks to the doorman (I can't remember his name) who greeted you like you were a guest in his home every time you left and returned to the property. The concierge staff is also incredibly helpful. This property was a great choice for our visit to London.

We stayed here for three nights with family members to show them the central London sights. I worked in Whitehall for over 15 years but naturally had never stayed in the area. The hotel is very comfortable and in a prime position to experience all the sights e.g. Buckingham Palace, 10 Downing Street, Horseguards Parade, Westminster Abbey etc. There was an issue with our booking on arrival whereby the two room upgrades I had booked were not recorded on the hotel’s system but this was very quickly resolved by the team at reception, in particular the Rooms Manager, Jorge. This was an error on the part of the travel company, NOT the hotel. Given that this was the weekend when the Trooping of the Colour was due to take place the staff worked wonders to accommodate us in two upgraded rooms.

The hotel is old fashion , full of history, tucked in Whitehall. The receptionist Mahi gave me a brief history of Grandiose Hotel. He is very polite, attentive to customers needs; great communication skills. Music is relaxing after a heavy week! Superb location

The staff, without exception, were wonderful.