The Royal Horseguards

This hotel is extremely far up itself---which is OK if you like that kind of thing. That includes flunkies in uniforms, vast lounges and the appendages of luxury (which in turn depends on what you are used to) all at a price. Personally I find all that quite irritating so I won't be going back. I was there overnight for business and was not interested in the theatre, just in the accomodation. The room was certainly OK and comfortable enough. They go to tow on the most complicated light switches and a TV in the bathroom should you still be one of the few people who takes long bath. I couldn't face the £24 breakfast and more fawning apparatchniks so I enjoyed a coffee and a croissant at Pret a Manger.

The Royal Horseguards was amazing. Right on the Thames river and across for the London Eye. Service was amazing. Everyone was there to help. From the breakfast in the morning to chocolate martini's after a long day. Close to everything. Walking distance to Trafagal Square, Westminster and Westminster Abby. Many pubs within walking distance also.Would stay there again

My wife and i stayed here for 4 nights on a trip to London. The hotel rooms feel outdated. The television did not work properly in our room. Had to go to the front desk and ask to have our room cleaned. Staff are not friendly and act as if they would rather be any where else. Girl working behind the bar just kept rolling her eyes but the male bartender was very nice. Can not understand why it is a 5 star hotel, far from it. I have stayed in 5 star hotels and there is no comparison.

Our stay at the hotel was great! We came in and were instantly treated to top notch service, such as having our bags taken off our hands. Heck, we couldn't even carry our luggage down the stairs without getting offers to help from the staff! Another part that really made the stay enjoyable was the staff in both the restaurant and on the terrace. I didn't catch their names, but they were very nice, funny, and just in general all around great servers. As I did not catch their names, I wanted to make sure the two waitresses we had every time got a proper shout out: we had a young lady from France (who was very friendly and sweet to us) and another young woman with shoulder length blonde hair (who was quite entertaining but also very helpful). Both were very accommodating, especially with the two young children our family had with us. They were fantastic and I wish I could have said it to them in person, but I'd like to wish them both the best of luck in their futures (along with everyone else of course!) To top it off, the location is prime! It's close to everything in town; pubs, the Eye, tourist sites, etc. Would most certainly return! -Adam, room 606

We spent two weeks at the hotel, on a vacation. Staff was friendly and helpful. Had many dinners in the dining room, where food quality was excellent and wait staff welcoming. Location of hotel couldn't be better--close to metro, easy walk to major sights.