The Royal Horseguards

We were put in a room with frosted windows and amost no natural light. Such that we had to have the lights on, and couldn't tell what the whether was like in the middle of Summer. We were not told about this or given another option. When we complained about this on leaving we were promised that management would get in touch, but they never have, which shows how much they care about their customers

We had a few days in London with friends. The hotel is wonderfully situated next to the river and near places of interest. Parliament and the National Gallery are a short walk away, and we enjoyed the walk through St James's Park to see Buckingham Palace. There is a taxi rank outside the hotel so it was easy to get a taxi to the Albert Hall and to the Victoria and Albert museum. We walked along the Thames to reach the Globe Theatre. Altogether a very enjoyable stay. The lifts are a bit unreliable but there was always at least one working.

Million was amazing. He made our trip extra special. Everything at the hotel was perfect. Very clean, staff was extremely talented and accommodating. We will be back and recommend this hotel to others.

Planning a trip to London? 5 star hotel in a great location, less than 1/2 the price of 2 5 stars across the street!!!! Rooms are very comfortable, large, plenty of room in bathrooms (ours had a tub and a shower), with beautiful views of a park and the Thames. A 5 minute walk to Trafalgar Square to catch hop on hop off buses, 10 minute walk to Piccadilly where there are more restaurants that you can even imagine, and the concierge is awesome - Tell Javier we sent you and ask for a "secret" tour of the hotel. You will not be disappointed!

A very imposing structure, but definitely a must stay! The concierge is wonderful and helpful! Located within walking distance of many of London's best things to see!