The Royal Horseguards

All the staff from the check in,the guys on the door,restaurant,bar staff and the cleaners are great ambassadors for your company.Nothing is ever too much trouble and they go out of their way to ensure the guests have a great trouble free time.

Check in was efficient and our rooms were ready when we arrived, around 3pm. The room was tired with a patched area on the worn carpet. A shower screen would’ve been more appropriate for a 5* hotel, as opposed to a shower curtain. The mini bar contained two bottles of complementary water, a coke, a Diet Coke, small chocolate bar and bag of popcorn. There was a Nespresso machine and coffee pods also provided complementary. The bed was comfortable, our spacious room was serviced every day. The air conditioning was welcomed during the height of summer. The hotel was in an ideal location for all the top sightseeing spots. With easy access to public transport links. The back of the hotel overlooked the Thames and the London eye. It was a few minutes walk from China Town and the theatres. Breakfast was great. Lots of choice of both continental and cooked breakfast items, as well as pancakes, fresh fruit, juices & Prosecco. The staff weren’t friendly and none of them looked happy to be there. We had drinks in the garden one lunchtime and again the woman behind the bar looked miserable. We were made to feel like an inconvenience. We ordered ice from room service on our second night. It never arrived. The doormen were lovely and were friendly when they greeted us. There is a cart in reception with sweets, lollipops and iced water. Our daughter took full advantage! When we checked out we were asked if everything was ok during our stay. We mentioned the view of the brick wall from the window and were advised we should’ve requested a garden view. We didn’t know to request this.

The team at RHH did such a great job of welcoming our mum and dad for their 45th Anniversary. Selina J from front desk was super wonderful and helped organise the card and details, which meant the world to them and us. Thank you Selina and team. All the best

I would like to know when my caution deposit will be released. This is more than a week and I am yet to receive the deposits.

The hotel was excellent the staff were always friendly & helpful and the location was perfect. We had dinner at the restaurant and the food was lovely. would recommend the Hotel and we will stay there next time.