The Royal Horseguards

Stayed for 1 night on a weekend visit to London. Excellent hotel, staff brilliant from reception through to bar staff and breakfast staff. Our room was such that we had the bedroom on one side, and on the other side a seating area. Minor let down was that two single chairs and no little table for coffee or drinks. Also bedroom showed a little wear and tear from previous water seepage which hadn't been repaired which was a shame. Bar staff were probably the best we have had during our many stays in London, friendly quick service and helpful. So unusual we find in hotels. Breakfast had a great choice and well stocked. Would stay again

Asa was wonderful! She was welcoming, friendly and her presence warmed our stay at the Royal HorseGuards Hotel. My Wife and I just arrived in London for the second part of Honeymoon and we couldn’t be happier to have such amazing service. Thank you, Asa!!

Perfectly situated, great staff and a wonderful stay. We had a mixed business and pleasure trip and the location and facilities were perfect. Very helpful staff and breakfast was perfect.

We love this hotel and I would visit if only for the breakfast! But it is also situated right in the heart of the west end giving access to all London has to offer.

Booked in good faith mainly from a location perspective, arrived and was ignored. Stood and waited 20 minutes before we along with another guest were even acknowledged by the staff. There was an A4 sign on the reception desk explaining they were migrating their systems. This was clearly code for “pay full price, we’d rather you didn’t stay, but please ensure you pay”. Despite a plethora of staff running around and hiding in the room behind reception, not one had common decency. Guest were queuing up as the staff chose to ignore even more patrons! We eventually got served after some classic misogyny by a member of their team and got our key card, although we were told there was no facility to charge anything to the room due to IT migration that had been going on for days. The lifts were a joke, the call sign did not correspond with anything, other guests experiencing similar issues. To top it all, we then were interrupted by another guest entering our room, he had been given the wrong keycard and room! Heading to the lifts, we bumped into another guest with the same issue of entering someone else’s room and they were in bed! SAFETY! SECURITY! Breakfast was terrible with the cheapest of ingredients and over cooked. The waitress went into a panic when asked for fresh mint tea and satiated “we just have normal tea”, my normal tea was served in a coffee pot, what a delight!