The Royal Horseguards

The tea room and restaurant are dingy, with no table cloths, slow service and disappointing food. This is a 3 star hotel, and guests should not expect anything better.

Went for an anniversary weekend. Regretted it! - Irritating 'join our club to upgrade' email before arriving - which then didn't actually work or do anything if you clicked on the link. - Minor (but not terrible) queue at check-in - Room would have embarrassed a travel lodge at 20% of the price... cold, scruffy, and with a broken bed (see photos). - Cut my foot (only slightly, to be fair) on carpet gripper in the door way. - Not great sleep on the left hand side on the bed due to sag due broken bed frame - English skills of staff variable / not great... but did seem friendly. - Afternoon tea and room service did taste great - but was very expensive for what it was/the environment spoilt it a bit. - Poor comms; raised the non-functioning heating at 4pm and was told it would be looked at. Said we were out until 9pm. Came back at 9pm... it was not fixed, nor was there a temporary heater, nor any note. Have no idea if anything was attempted- but it certainly didn't succeeed. - Bathroom had a bath (nice) but was scruffy. Looks like there was once a TV at the end of the bath (now broken and covered with a print). - In room TV was a bit rubbish - no netflix, prime etc. IPlayer only if you signed in as yourself (no good for overseas visitor). 5% of what we paid for the weekend would have bought one with all of the above on it at working! Raised the above briefly with hotel upon leaving and they said they'd raise it with a manager. Not to my surprise, heard nothing back...

My husband and I had an amazing experience while staying at The Royal Horseguards Hotel. The doorman (Sorry can’t recall his name at the moment) was fabulous. Always ready with a smile and conversation about where we were heading or what we did and how or experiences were. Milion was also a doorman gave us a private tour of the hotel and the history behind it. That was really cool. Then we go to the bar to Ms. Asa which is absolutely amazing. She was always so happy to see us. She did not just take our order but also talked to us when she had a few extra minutes to spare. She is such a sweetheart. These three individuals really made our stay at The Royal Horseguards unforgettable. Thank you for all of your generosity!! Keep up the great work!! The room was very clean and the rest of the staff were very friendly. I have nothing but good things to say about my stay. Choosing this hotel was such a great decision.

Put in river view rooms instead of garden view. Very noisy in hotel event forced a move of room after going to bed and 50% refund of both rooms booked. First room was tired - bedroom and bathroom substandard. Poor attitude of night staff to complaint. Refund has not processed

I spent an amazing time at the Royal Horseguards Hotel with my family. We truly enjoyed the beautiful ambience of the hotel and the wonderful Christmas spirit, with live music in the lobby, a generous breakfast buffet, and fresh, delicious food. The staff were kind and warm, especially Timea and Thomas, the restaurant manager, who looked after us exceptionally well. He took the time to talk with my family and made us feel very comfortable, welcome, and truly cared for.