The Royal Horseguards

I really don't know where to begin! The location of this hotel is very good but that's where it stops. I checked in to a room which had no natural light and was like a dungeon. Everytime I rang room service it would take 4 or 5 calls before someone answered. Eventually I ordered dinner but it simply didn't arrive. Each day the water in the fridge was not replaced, When I rang down for it, it didn't arrive. There seems to be a huge problem with the service here which,for the price you pay, is not good enough. I've stayed I. 3 star places with better service than this. Add to that, two evacuations, one of them at 6.30 am and I can't wait to check out! I would not recommend nor would I stay here again!

Our room on the 8th floor had breathtaking views of the Thames and London Eye. As has been said by many reviewers, the location cannot be beat. It is walking distance to many of the major attractions in the area. There are beautiful gardens directly in front of the property. The tulips in the garden were in bloom when we were there and it made for some fantastic pictures! The heated floors and towel racks in the room are an extra added treat. If we return to London in the future, there is no question we will stay at the Royal Horseguards again.

I read some of the other reviews about some of the issues with rooms, staff, checkout and while I agree( as a trainer for customer service) There is a little work to do, I have been to 3 hotels in London, Hyatt CHurchill, Rennsiasannce Westminster and Royal Horseguards and hands down Royal Horsegards is the BEST LOCATION, BEST LOBBY,BEST DOORMAN,Starbucks across the street. They have a FREE minibar with water and soda, free coffee delivered in 10 minutes of calling roomservice, THE BEST CONCIERGE and AMAZING DOORMAN, so close to Covent Garden, Picadilly and Chelsea, theatre district, close to Buckingham Palace, you can see the EYE and BIG BEn where ever you walk as your compass Rooms are nice, but who's in their room when you visit London anyway, they have heated Floors, towle warmers and for Ladies who need great hairdryers they have a whole makeup desk with a fab hair dryer. Great pour on wine at the bar and a beautiful park to sit and have coffee right in front of hotel. As a business woman who has stayed at Ritz Carltons and Four Seasons for 30 years I loved this hotel as the price is more resonable than the Ritz The front of house is excellent yet it is a small boutique hotel. I will visit again.

I stayed for four nights for business during what was a very hot week. The air conditioning was great and my 7th floor room overlooking the street outside was very comfortable and quiet, The shower in the tub was a low point, but only because the water sprayed all over the bathroom (despite a shower curtain). If you require a walk-in shower, make that known when you book. The adjoining the walls are quite thin and this wasn't a problem until the last night when people arrived next door and turned their TV to maximum volume. A call to Reception did not result in any intervention from the hotel. Otherwise, service was efficient and friendly and I commend the doorman for his great smile and professional attitude. The hotel is close to transport and London attractions.

We have been to London many times - but this is the first time we had stayed at The Horseguards and we loved it! The location is incredible - we walked to so many places and the tube station is across the road. Although in the heart of the city it is relatively quiet. We had a balcony room overlooking Whitehall gardens and it was divine. A large room with french doors out to a balcony - the only negative was that the bed was only a double(plenty of room for a queen). All the staff that we encountered were lovely, friendly, professional and very helpful and accommodating. We had lunch outside one day and dinner in the restaurant another night and the food was wonderful. We also had a couple of cream teas in the afternoons(after lots of walking) and that too was a lovely experience. I would highly recommend this Hotel - we loved it and will be staying there next time.