The Royal Horseguards

When checking in, the booking under my name said that it was a double room for a single person (which was completely wrong as it was meant to be for two persons). Additionally, we did not have any hot water in the morning and when talking to the staff at the front desk, they said they knew but did not inform us at all about it.. Went on a business trip to London and stayed in this hotel. The accommodation was okay along with the breakfast and meal. The reason for giving this hotel a one star is the shenanigans with the bookings: The hotel and breakfast was prepaid for and we were asked for a card to take a deposit in case anything happened in the room we were staying in (which was fair enough). However, upon returning home, it appeared that I had been charged £260 for the hotel room even though it was prepaid for. It looks like we had been double charged! Tried contacting the hotel to see why I had been charged and have not had a response since and after a few attempts, it appears that the number I had used to contact the hotel had been blocked and went straight through to voicemail.

We had a wonderful night away. The hotel is fantastically situated that we didn't need to catch a tube all day! The room was beautiful, the view was incredible, the bed was so comfy! Tea/coffee facilities, slippers, robes, complimentary mini fridge. The breakfast was the best I have ever had in any hotel ever. The staff were brilliant. Shout out to the doorman and the lovely young man on reception. Thank you so much for making our stay so special.

My wife and I stayed for an evening show at Cabaret and the hotel was perfect. The location is, of course, super close and very close to Embankment tube -perfect. The reception areas, rooms, bars and restaurant were all extremely well appointed and felt very 'high end'. Our room was excellent (simple double) but perfectly good for the purpose and with all fixtures, fittings and decor in the highest order and spotless; absolutely no complaints. Very good value. We ate out so can't comment on the main food but breakfast was very nice. The best has to be the staff; the door staff in particular were absolutely spot on; made us feel very well looked after. Will definitely use again.

Excellent hotel, much improved from when we stayed 2 years ago so would definitely stay here again and recommend. All the staff were very helpful especially the door staff.

Stayed for one night , on a Friday for husbands birthday . First visit to hotel but will definitely be returning . Everything about hotel was first class . We stayed in a king room with river view , superb room . Also had breakfast which was faultless . It was a lovely stay , thank you .