The Royal Horseguards

My husband and I stayed here for 3 nights in December. The location is amazing, the facility is historic and beautiful, the room was clean and comfortable. EXCEPTING, we had no hot water for HALF of our stay. Each time we spoke to the front desk about it, there was another polite excuse about how it was, "Just fixed!" with one reason after another. It was never fixed and we suffered two mornings with icy cold showers. Upon check out, the morning manager, Rhianna Riley, said she would give us a scant 20% refund, but that has never happened. Stay here only if you desire beautiful lodging, at an excessive cost, but don't require hot water.

My husband and I spent 2 nights here. The hotel is close to embankment and there are usually taxis outside waiting to take guests anywhere you need. As you walk in to the hotel you are greeted warmly and made to feel like a special guest, the hotel smells amazing and is seeped in history. Drinks were a little pricey at the bar but that’s a given staying a hotel like this. The rooms were larger than the average for London, bed was comfortable and the bathroom in the room was spacious with a full size bath. The staff were very attentive and professional and you definitely get the sense of premium when you step through the door. Would highly recommend

The most amazing location in London! Firstly, you simply won’t find a better location right on the river with London eye views (if you get a river view room) close to ample places to eat and cafe etc. within easy walking of Parliament, Downing St and Buckingham Palace. The hotel itself is beautiful, and if you are looking for historic and classic London this is the place to stay. Our first night was disappointing in that our room was smaller than we had seen on our booking site (American Airlines hotel booking) and the heating was not working, we were moved to another room which was even smaller. The next day after walking all over the city I asked reception, a young lady name Rovana (I hope that’s the correct spelling) we went above and beyond to upgrade us and love us to the most amazing room (Suite) with river views on the 7th floor. We felt this more than made up for our inconvenience. She made our visit! I would definitely stay at this hotel again, but will clarify the size and location of the room first.

The staff especially Ozoda is friendly and professional.

A great one night stay with upgrade to a stunning suite. The location was superb for central London restaurant s and theatres. We were very well looked after throughout.