The Royal Horseguards

London, England

9.4 Luxury

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About the Hotel

You might still spot politicians enjoying a reprieve from Parliament at The Royal Horseguards. It began life as The National Liberal Club in 1884 and was commandeered by the Ministry of Defense during both world wars to headquarter the M15 and M16, Britain's secret intelligence organizations. After undergoing a full renovation in 2008, sparkling chandeliers and contemporary accents join the oil paintings and rich red and gold furnishings that still retain the air of Westminster.

Location

The Royal Horseguards
2 Whitehall Court
London, England
Nearest Airport: LHR

Features and Amenities

Dining
24-Hour Room Service
Bar
Afternoon Tea

On-Site Amenities
Concierge
Fitness Center
WiFi
Limousine Service
Lounge

In-Room Amenities
Air Conditioning
Bathrobes
In-Room Safes
Mini Bar
Flat-Screen Televisions
Luxury Linens
Luxury Bath Amenities

Business
Meeting Rooms

Nearby
Historic Sites
Shopping
Art Galleries
Museums
Restaurants
Nightlife
Parks
Theatres
Public Transportation
Monuments

Interests
City
Culture & Arts

Reviews for The Royal Horseguards

Ignored by management

Reviewed 6 hours ago

We were returning customers but had a shocking experience when we stayed for a night on Friday 13th March. Our room (308) had no heating in the bathroom which initially we let go as we were only staying one night and didn’t want to cause a fuss. However when we woke up the next day to get ready for our long journey home we found that the shower was not working. On checkout we spoke about this issue and the fact we had to now leave without being able to wash and was met with a dismissive apology. We insisted that we raise the issue further and we were promised a discount on a future stay and given the contact email of the manager Rhianna Riley. We have since emailed her twice and had no response at all, she has just ignored us. To not even have the decency to respond is appalling customer service, especially from a manager! We have yet to receive any promised discount or even an acknowledgement of our complaint. In short, this hotel provides unserviceable rooms, rude customer service and a manager who just ignores customers. AVOID. I’m sure there are plenty alternative hotels within the same area and price range who actually try to provide customers with a good experience.

Thomas V

10/10 wonderfull staff and hotel!!!!!!

Reviewed 15 hours ago

Wonderfull Hotel and staff. Food and drink were great.breakfast was incredible.location was perfect. It was my wife's 40th and the hotel even treated us to a bottle of proseco in our room.not sure of the man who checked us in on Saturday morning 21st March but what a lovely man. Great hotel can't wait to come back

wellsy689908

Delightful Spring break getaway

Reviewed 1 day ago

From the check-in process to the food, the room and everything in between it was incredible. Location is central to everything. Seamless service, fantastic location, staff were well mannered and professional. The hotel property is historic (ask for a tour of the staircase and hidden hallways and passages - Javier is incredible) and the location felt safe and secure. No hesitation in recommending

65HJ - Tulsa, Oklahoma

Great stay at the Royal Horseguards Hotel

Reviewed 2 days ago

Many thanks to Andrei on reception, he was very friendly, helpful, professional and made us feel very welcome, he went over and above to make our stay a very happy one.

Karen B

Amazing stay