The Royal Horseguards

The Royal HorseGuards hotel continues to exceed expectations. We love the hotel, location and staff. Breakfast is a fantastic way to start the day here before heading out. We were concerned with the heat in London this week however the air conditioning at the hotel was delightful. The best part about our trip was the Chico at concierge desk. He was absolutely amazing. Friendly, helpful and made Recommendations we really enjoyed. .

The royal horse guard is not a 5-star hotel. TV was broken for 9 days. Staff is mostly incompetent and could not figure out what was wrong. Fire alarm kept going off and then disabled the elevator . And if I used the hair dryer, it too set off the fire alarm in the room. There are no outlets in the bathroom. If you try to call reception from the room no one picks up (tried multiple times, multiple days) Only one elevator worked during our 9-day stay. Gym is very basic and not worth using. But the staff is really the reason the hotel is poor. Staff is poorly trained and appear to have no hospitality experience. Some employees even laugh when posed with a problem. And one employee said “ we have never gotten a complaint about this hotel ever. “ No one communicates. We were a few days into our visit and an employee came to check the minibar and that is when we were told it was free of charge. Breakfast buffet is literally the same thing every day and coffee was very bitter ( poor quality beans, or water or both). We stayed in three different hotels during our trip to England; this was the worst and ironically the most expensive.

Olim and Insaf were extremely attentive to my needs, they were very friendly and welcoming. Big shoutout to Ana, she made my drinks and were exceeding expectations, they were amazing! Will definitely be returning !!!

RH Hotel is a gem. We loved our stay. We have never felt so warmly welcome at a hotel. Five stars! Pros: * Ideal location. Safe. Ultra quiet street. Low car and pedestrian traffic. Close to Tube, Trafalgar Sq, National Gallery, Buckingham Palace, Westminster Abbey. * In the back is lovely garden in which to dine or relax. Overlooks a little park and the Embankment. * Great breakfast buffet. Everything was high quality. * Room was nice. Mini fridge refilled everyday at no charge. * Service was consistently outstanding. We would like to personally thank: 1212 Restaurant: Shams, Daniel, Bakhtiyor, Regina, Vanessa, Rina Green Parlour: Jamie Concierges: Ozzy, Pervez, Stamatios, Kamil, Aidarus Special Mention: Javier gave us a wonderful tour of the hotel's historical sites. Took splendid pictures of us. It was the highlight of our entire London trip. * History: Residents include Prime Minister Gladstone, George Bernard Shaw, H.G. Wells. Was headquarters for Secret Service; first chief Mansfield Cumming was the original "C", and lived there. Winston Churchill had an office there, and a secret tunnel to his underground command center. Cons: * None.

Excellent hotel in the heart of Westminster. The location is perfect because it is right on the Thames and just several blocks from Trafalgar Square but yet is situated on a quiet side street with a lovely adjacent park. The hotel is in a building that is over one hundred years old and enjoys the character and charm of it's age while still being impeccably maintained. The rooms have lots of charm and character and are very comfortable with many amenities included at no additional charge. The restaurants are excellent as well with very reasonable prices, especially for a hotel in the heart of Westminster. Lastly, the staff was friendly, personable and always ready to assist with any question or problem. We've always preferred Westminster when we visit London but have somehow overlooked the Royal Horse Guards Hotel before now. Going forward it will be our go-to hotel in London.