The Royal Horseguards

Wow what an experience!!! I stayed in the Royal Horseguards with my husband and 4 year old son and we all had the most incredible time. We were greeted on arrival by Pervez (head doorman) who was absolutely wonderful, he went above and beyond to make a fuss of our son and was unbelievably attentive, this continued throughout our trip. Every member of staff we encountered was wonderful, particularly a lady and two gentlemen at breakfast who again were especially attentive of our son (unfortunately I didn’t get their names). The location was amazing, walking distance to so many of the sights. Our room was very large, comfortable bed and snacks were topped up every day. Breakfast had a great range of delicious food. We will certainly be returning and will 100% recommend to everyone. I really would like to add a special thank you to Pervez, he really made our trip, what a magical first experience of London for our little boy!!!

My wife and I check in on our Anniversary. The Bald manager acted very helpful upgraded our room offered to send us a bottle of wine and said the room would be ready soon. When we came back later to check in we were given our normal room we already booked. (Not upgraded one) After we checked in we called down and spoke to another type of manager twice! To explain the situation . . He Said he would look into it and follow up but never did and We never heard back at all, No upgraded room, No bottle of wine, nothing! Also the phone in our room and the charging stations did not work and we had to have Maintenance come up to fix. Elevators were down at times and We also had to call everyday multiple times to get our mini bar refilled , it was ridiculous!! We were really in shock of the lack of service. I get better service at the holiday inn! They all talk a good game but provide 0 service!

The Royal Horseguards is a phenomenal hotel. Excellent location, great service, awesome breakfast. We loved our stay and would recommend to anyone visiting London.

Stayed for 1 night on a weekend visit to London. Excellent hotel, staff brilliant from reception through to bar staff and breakfast staff. Our room was such that we had the bedroom on one side, and on the other side a seating area. Minor let down was that two single chairs and no little table for coffee or drinks. Also bedroom showed a little wear and tear from previous water seepage which hadn't been repaired which was a shame. Bar staff were probably the best we have had during our many stays in London, friendly quick service and helpful. So unusual we find in hotels. Breakfast had a great choice and well stocked. Would stay again

Asa was wonderful! She was welcoming, friendly and her presence warmed our stay at the Royal HorseGuards Hotel. My Wife and I just arrived in London for the second part of Honeymoon and we couldn’t be happier to have such amazing service. Thank you, Asa!!