The Royal Horseguards

Problems at check-in owing to computer system that couldn't handle adjoining reservations, despite having emailed in advance and been told it wouldn't be a problem if I pointed it out at check-in. Turned out to be a 20-30 minute problem, with one of the reception staff informing me in a rather condescending tone that I had two reservations--as if I were unaware and had not informed them upon arrival. Room showing signs of wear but was clean and well-equipped. Ample breakfast in pleasant surroundings, but the restaurant ceiling began to leak significantly in several places during breakfast on our last day.... Despite these issues, we would consider staying there again due to the excellent location and the genuinely helpful attitude of all staff other than the one gentleman at reception.

It was our wedding Anniversary and decided I wanted to stay in a posh hotel. I am so happy that we were able to book at this hotel as they made our day extra special. We were able to check in early and Mahi upgraded our room. And while we were wondering around the hotel Faroq showed us the Whitehall Suite and gave us history about it. As we are in a rush to watch our theatre show, we have to go. When we came back at the hotel Mohammad kindly showed us around the hotel. There is sooo much history in this hotel and the private tour we had made me understand more about the hotel's history. I am so grateful about that. I mentioned to Faroq its our anniversary and when we returned to our room that night there was a Champagne waiting for us. Little things like this made our us feel very special. Everyone is just so friendly with us. Its like home away from home. I highly recommend this hotel. The breakfast buffet spread is sooo good! Lots to choose from. Overall, we felt so spoilt during our stay here . Thank you very much.

We recently stayed at The Royal Horseguards Hotel in London and had a wonderful experience. The building itself is absolutely stunning, full of historic charm and elegant details that make your stay feel truly special.

The hotel was a beautiful and well laid out place to stay.All of the staff where a credit to the company.The food choice was very good and well prepared.The bar staff very attentive.I got the impression that nothing was too much trouble for any of the people employed here from the check in staff,concierge,restaurant,bar staff and the cleaning team,.

Top class hotel. The front of house staff are some of the most professional I have had the pleasure of meeting. Breakfast is buffet style but with a daily special which is a nice touch. On one morning I had no hot water, I mentioned it at the front desk and after a delicious breakfast I had plenty of water for a shower. This hotel is a pleasure to stay in and the staff are a total credit to the organisation.