The Royal Horseguards

Hotel is in a brilliant location and all the sights a short distance away. Check-in was painfully slow though as was the process of getting room key a free hours later when room was ready. Never understood why reception staff have so much admin to do when you’ve already prepaid etc. Lots of intent staring at the computer screen and mouse clicking, what is that all about?The main areas of the hotel are lovely but lifts and room were a bit tired. Floor 7 button on the lift had been pushed through and there was a hole on the floor number key plate which looked really shabby. The hotel corridors that led to our room were very narrow and freezing cold, we were on the 9th floor so not sure if corridors the same further down. Also, do yourself a favour if you are staying more than one night and book a room with a view this was the same price on the January sale offer. Our room overlooked an alley, there was a seagull net across it with a bag of cement caked on top, not a great view at all. Would stay again though as location is wonderful.

To be fair before I explain what happened it is important to make clear that I was refunded half the amount of my two night stay for the serious inconvenience caused. However, it was still deeply problematic and made a relaxing stay a stressful one. Firstly I had booked a suite as a treat and arrived to discover the room was freezing cold and it smelt of drains. It took an hour to move us to another suite which did not smell awful but also was without heating but had portable heaters. It seems the heating was out on numerous floors during a cold snap. This was not explained in advance which would’ve helped. We were given a bottle of Prosecco and also told we would be compensated, amount unknown. The problem now was that the heaters kept switching themselves off and needed a remote control to turn them on, a remote control they would not give to us so every few hours we had to call reception and get someone sent up with a remote control. Often times this meant explaining the entire predicament all over again numerous times a day. I asked reception why they had no reference on our file and was told only managers have that information. Which doesn’t seem ideal. Before I checked out I spoke once again to reception to confirm the compensation and was informed it was 50% which I was happy with and profuse apologies were made throughout but it was a real struggle to keep having to liaise with the staff constantly.

My stay at the Royal Horseguards was truly phenomenal. I’m a little late on this review, but I was going through my things and found the QR rode request and felt compelled to come back and leave a review. For a family of 6, we did check into 3 rooms. That may have been the only downside but such is life in Europe. The front desk receptionists, door man, and bar staff were very welcoming and accommodating. Valentín at 1212 was an awesome server. We connected over his love for American football. Breakfast buffet during our stay was delicious. Mimosa overload. I would definitely stay here again. So close to central London and walking distance to much of anything you need to experience.

As per previous experiences we have only good things to say about this hotel and would never hesitate to book to stay again.

This is an exceptional Hotel. It is in the perfect location for walking to many areas of London. The service is simply outstanding! The Staff at all levels is professional, Competent, Friendly and always in our experience ready to make your stay a wonderful experience. Our dining experience was wonderful. The Christmas dinner was excellent ! Our compliments to the Chefs and Servers for this special dinner. The Hotel is spotless. Our room overlooking the Thames, directly across from the Eye provided views we will never forget. I wish I could remember names of Staff, but then I would be afraid I would forget someone. Rather, My Wife and I would like to express our deepest gratitude and thanks to all the Staff, you truly make the Experience a royal experience and looking forward to coming back in the coming year.