The Royal Horseguards

A lovely hotel in a great location where the staff are polite, helpful and courteous. The breakfast is delicious offering a very wide choice to start your day. The Christmas decorations added a lovely festive feel to the hotel and looked beautiful. The garden view room was spacious and overlooked the Thames and the London eye with a good selection drinks and snacks in the mini bar. Great location for exploring the City.

This hotel is wonderful. It is in the perfect location in London. You can walk to all the major sites in London. The service is exceptional, the room is nice and the breakfast is very good.

The hotel looked resplendent in the Christmas finery, with the entrance lobby decked out with a fabulous tree and decorations. All of the staff were friendly and helpful. The room was exactly what we needed with an excellent breakfast to send us on our way the next day.

Stayed in late November, early December for my wife’s 40th. Great location but room was tired and had damp on the ceilings (photos taken for evidence). Room was meant to have a stocked mini bar. Phone not working to call reception. Despite going downstairs to ask for this to be resolved 4 times, nothing arrived. Hotel admitted to fault and agreed to compensation, but after two weeks have not resolved despite repeated promises. A number of emails have been sent by me to the Reception Manager but has resulted in no progress, hence this public review. Really poor for an 5* and regret having booked.

We stayed here overnight for a theatre break. Great proximity to West End and fabulous views over the river. Staff - Very professional and friendly Room - Lovely and clean, spacious . Needed more information on if the water in the fridge was complimentary or not (I would expect free bottle of water in 5* ) but as there was not any indication if it was complimentary we didn't touch it, the same with the mini bottle of merlot that was on the side, absolutely no indication at all so tap water it was. The fridge contained water, 2 cans of cola and a bag of what looked like chocolates but we didn't touch as figured would be chargeable. Nice touch with the nespresso machine in room. Need a plug next to bed for mobile thankfully I travel a lot so am used to rooms with power on opposite side of room so had a 3 metre cable with me. Only 2 out of the 3 lifts were working and they were quite slow, and in need of a little attention as the wood was all chipped inside. Check out was 11am and we were told on check in best time for us to go to breakfast would be 10-11am we got back to room at 10.50 only to find our keys were not working any more so I had the slow trip from 8th floor down to reception (almost 5 minutes to get down in lift) and it was resolved very quickly he cut us some new keys with no issue. I got back to lift and there was a long queue waiting so I took the stairs, the carpets on landings were threadbare and obviously had water leaks as containers and yellow signs all over place but also smelled musty so suspect this isn't a recent issue which is a shame as the wall decor was beautiful and original by look of it. Would be beautiful if fixed up. Breakfast - hot drinks are bought to your table , I asked about oat milk or alternatives and was told there wasn't any so I had normal milk (I prefer to limit dairy intake due to a mild intolerance hence request) . Hot breakfast was nice as was the prepared fruit section. Overall - Good hotel, views and location amazing