The Royal Horseguards

First of all, I would like to say that I never write reviews. Unless it was fantastic. Or, as in this case, very mediocre to poor. As a frequent visitor to London, both for business and pleasure, I have never experienced this before! I booked a double room with separate beds through booking.com. I could choose between a room for people with disabilities or a regular room. I chose the regular one. To my surprise, I was given the room for people with disabilities. The room looked like it was in a residential care home. Up to that point, I could still live with it. (After being thold that there was nothing else available..) Then I discovered a dirty cotton bud in the desk chair, hair in the bathroom, a broken tap in the bathroom, weird smell. Found out the window was blurred,... I therefore do not understand the good reviews. Overall, this hotel is completely worn out. It is in dire need of renovation. I would therefore like to warn people to stay away from this place! On a positive note, the staff are very friendly!

Before you even walk in the beautiful front door decorated with festive foliage and lights, you know you are going to be taken care of. Inside every member of staff is welcoming, friendly and so helpful. I needed to work and so I set up in the Equus bar, and staff there were immediately attentive and helpful. The food I ordered was excellent and later I ordered a cream tea which was delicious. Special mention to Gonsalo and Ana, who went out of their way to look after me, and later when my dad joined me. This really is the best hotel in London, for style, comfort, glamour, service, atmosphere, and a superior experience. Plus I love the Christmas decorations, beautiful yet understated.

A lovely afternoon tea. Delicious food and excellent service. Beautifully served by Bristi and the rest of the Green Parlour team.

This hotel is incredible, I have admired it from afar for many years (from southbank looking across the river). It does not disappoint at all, from the moment you get to the front door, with Perez (I hope I have spelt that correctly) welcoming you in with the most lovely smile. Everyone at the front desk were lovely, they were only too helpful with everything I needed. Including when I left my phone charger at home! The room is beautiful, full of character, the bed is also lovely. I didn’t want to leave when it came time to say goodbye. I am due to return next week. There is genuinely no where else I would stay in London now I have experienced this hotel.

Great location easy walking distance to everything, staff are outstanding, customer service great, rooms are outdated & very poor quality for the price, housekeeping is questionable & hotel hallways have disgusting pungent odor.