The Royal Horseguards

Inconsistent service. Some staff are super professional and helpful and some aren't. The decor is stunning. One room I had was uncomfortable and had a bright light shining in the other was very comfortable.

As always when visiting this hotel from the door staff helping you from your cab to checking out the service was faultless. Room spotless and ready before time restaurant very good standard for the price and the new green parlour vey well appointed. Overall its perfect for a London break with a luxury twist.

The Royal Horseguards used to be one of my favourite places in London - fabulous building, great views, good service and a sense of the grandeur of its location and status as an upmarket hotel. Sadly those days are far behind it. On one of the coldest nights of the year our suite had no heating, the decor was faded and no one seemed to care. It took several calls to reception to get a portable heater, but no way for us to control it. Apparently the hotel only had one control for all the portable heaters, so if we wanted to change the setting we needed to get someone up from reception. All the staff seemed demoralised and were keener on telling us to try to get compensation from the hotel management than sorting out the problems while we were staying. It seemed clear the heating was broken before we checked in, as when we arrived in our two story suite there was a portable heater already plugged in upstairs. One heater was woefully inadequate to warm a large, draughty space. We met some people in the lift who said the heating had failed for the entire top floor, but they'd still rented the rooms out. Which is poor behaviour. On top of that the whole space smelt of drains, although that was sorted out when we complained. Another sign of poor maintenance, I fear. To cap it all there was a queuing system for breakfast, rather than the ability to book a time slot in advance. Breakfast was decent, with unadvertised treats such as porridge if you asked. But no one volunteered that anything was available other than the food on display. We'd looked forward to this trip for over a year and were sadly disappointed. No longer a luxury hotel, but an overpriced venue for people who won't be coming back.

We had an absolutely wonderful stay at The Royal Horseguards Hotel! From the moment we arrived, the staff was exceptionally friendly and helpful. Our room was beautiful and comfortable, offering a stunning view of the Thames and the London Eye. A very special thank you to the concierge team, specifically Mr. Garrucho and Mr. Ahmed, for perfectly coordinating a surprise for my daughter, it made her trip! The breakfast was delicious with fresh fruit and perfect scrambled eggs every morning. We also loved the "private tour" of the hotel's history provided by the warm and lovely Osmany. This hotel truly felt like a home away from home. We will definitely be back!

Fantastic service from the moment we pulled up in our taxi. It’s a gorgeous hotel, the breakfasts were fantastic & employees were so personable!