The Royal Horseguards

Jasmine was such an incredible host. She made us feel comfortable. She interacted incredibly well with my Mrs who only speaks Portuguese. The food omg was delicious, because of how good the food was i booked for the afternoon tea tomorrow.

My husband and I came for a few days during our honeymoon. We had booked a king room and requested an upgrade for king room with a view, should it be available. We check-in and there is no mention of any upgrade, yet we get to our room and it is the size of a shoebox and has one double bed. We go to the concierge to get it sorted and she says we were upgraded to the "double room with the garden view". We got "upgraded' to a room with a double bed instead of a king AND it was 85sqft smaller. We couldn't even fit all of our luggage so they took up the entire entryway. When I told the concierge that our requested upgrade consisted of a king bed, just as my original booking was, she said there were no king garden views available, but it is still considered an upgrade. I told her I would rather have our original booked room then, to which she said there were none available. This entire experience was incredibly disappointing, as she also said she would take the upgrade charge off our bill... no surprise, that also did not occur. We wrote an email upon our arrival to management expressing our frustration and asking for resolution - they did not respond until we were already home and said they would give us a "partial refund" on the upgrade charge of 60 pounds. All around just incredibly unbelievable for what is considered a 5 star hotel.

We stayed at the Royal Horseguards for three nights. Our room looked out over the Thames and the London Eye. Great location with easy access to public transport. We had a late flight out of London so we asked about a late check-out and it was provided without fuss. All the staff were wonderful. The hotel is beautiful and well maintained.

This was our fifth visit to The Royal Horseguards and it has lived up to our expectations again. Our riverside room was lovely and the breakfast included hot and cold dishes. We ate once at the Equus Bar and another time in the restaurant and the food was delicious. What really set this hotel apart, though, was the staff. Every interaction was warm, professional, and genuine, but we want to acknowledge Gonzalo and Ana in the Equus Bar. They went above and beyond and really made us feel welcome and showed a level of service and hospitality that made us feel truly valued as a guest.

I love the people who work at this hotel!! Head Doorman Pervez, is the friendly face that greets you at the door and helps make sure your day is off to a great start. Anna, the bar tender is also great! Sometimes it has been a long slog of a day, and you just need a hot chocolate. Thank you Anna!