The Royal Horseguards

My wife and I have stayed at the Royal Horseguard Hotel many times, and we considered this to be our "go-to" hotel when in London. On our visit in December 2025, several things happened that will have us starting to look for another hotel in London. Let me first start off by saying that the people at the front desk, bell station, and the doorman were incredibly kind and friendly throughout our stay. They did everything possible to find us a room when we checked in at 8am, after travelling over 24 hours. When out room was ready around 3pm, we noticed the shower curtain was thrown inside the door on the floor. We placed it outside in the hall, only to find out later that night we only had one half of the shower curtain. Lots of water on the floor. We called and a gentlemen that spoke very little English and who smelled of cigarette smoke brought up the other half of the curtain, which I installed because he did not understand what needed to be done (language barrier - I speak English). It took two calls to bring up two extra pillow (3 hours apart), which the same gentleman brought to us, Two pillows and two pillow cases, which we had to place on the pillow. It took two calls to get a replacement iron for our room. We left the room at 8am one morning and turned the "Make-up room" light on. When we returned to the room to rest at 4pm, our room still had not been serviced. I called and two managers quickly came to the room to expedite the room service. Later that evening, we received champagne on ice from the Housekeeping team, which is a nice touch, however we don't drink. We stayed in this same room last year (#656) and I mentioned to the management team that the heated bathroom floor does not work. It still was not working a year later. Of the three elevators, only two worked while we were there, and Saturday only one was working for most of the morning. One of the employees said that the one elevator has not worked for over a week. Lots of guests taking the steps. Service at breakfast was slow on coffee service and clearing of plates. If you go to breakfast, ask for a pot of coffee for your table so you are not waiting for refills. All the issues we had on our 4-night stay were addressed in an e-mail survey we received when we arrived home. I spend over 40 minutes detailing all our issues, only to receive a "generic" reply back from Faroq Ahmed - Guest Services Executive. I also sent a note to the ownership group of the hotel and still have not heard anything back from them. Something has definitely changed at the Royal Horseguard. We love the location and the history of the building, but things need to change before we will go back.

A very high end decor interior in a wonderful location , short walk to Whitehall , Downing Street , the embankment all nearby . The staff were smart and polite. The rooms were large , our room had a horrible internal view of grey boxes and building and was noisy from the ventilation unit out side it . But otherwise well appointed, spacious, clean . The lifts malfunction regularly . The breakfast room is gorgeous and the food beautiful . The bar feels luxuriant. The foyer lavish as it was Christmas time. The hotel was very expensive but in a perfect location .

The tea room and restaurant are dingy, with no table cloths, slow service and disappointing food. This is a 3 star hotel, and guests should not expect anything better.

Went for an anniversary weekend. Regretted it! - Irritating 'join our club to upgrade' email before arriving - which then didn't actually work or do anything if you clicked on the link. - Minor (but not terrible) queue at check-in - Room would have embarrassed a travel lodge at 20% of the price... cold, scruffy, and with a broken bed (see photos). - Cut my foot (only slightly, to be fair) on carpet gripper in the door way. - Not great sleep on the left hand side on the bed due to sag due broken bed frame - English skills of staff variable / not great... but did seem friendly. - Afternoon tea and room service did taste great - but was very expensive for what it was/the environment spoilt it a bit. - Poor comms; raised the non-functioning heating at 4pm and was told it would be looked at. Said we were out until 9pm. Came back at 9pm... it was not fixed, nor was there a temporary heater, nor any note. Have no idea if anything was attempted- but it certainly didn't succeeed. - Bathroom had a bath (nice) but was scruffy. Looks like there was once a TV at the end of the bath (now broken and covered with a print). - In room TV was a bit rubbish - no netflix, prime etc. IPlayer only if you signed in as yourself (no good for overseas visitor). 5% of what we paid for the weekend would have bought one with all of the above on it at working! Raised the above briefly with hotel upon leaving and they said they'd raise it with a manager. Not to my surprise, heard nothing back...

My husband and I had an amazing experience while staying at The Royal Horseguards Hotel. The doorman (Sorry can’t recall his name at the moment) was fabulous. Always ready with a smile and conversation about where we were heading or what we did and how or experiences were. Milion was also a doorman gave us a private tour of the hotel and the history behind it. That was really cool. Then we go to the bar to Ms. Asa which is absolutely amazing. She was always so happy to see us. She did not just take our order but also talked to us when she had a few extra minutes to spare. She is such a sweetheart. These three individuals really made our stay at The Royal Horseguards unforgettable. Thank you for all of your generosity!! Keep up the great work!! The room was very clean and the rest of the staff were very friendly. I have nothing but good things to say about my stay. Choosing this hotel was such a great decision.