The Rubens at the Palace

I was only there one night, but it was not a pleasant experience. The location is great and made touring Buckingham Palace and St. James Park a breeze. Aside from that, the room I was in (classic twin) was not quiet (neighbor noise was a constant) and was a bit rundown. (I believe there are renovated rooms, but not all are, which I didn't know.) There was a loose hanging bulb, a toilet seat in need of replacing, broken floor tiles and dirty linens (see photos). I also discovered blood on my duvet and requested a clean one. 30 minutes later, I received a duvet made for a smaller bed. I asked for one that would fit the bed. 30 minutes after that, the gentleman returned with the same one, saying it was all they had. Upon checkout, I did receive an offer for a free upgrade should I ever return to the hotel. I don't think I will.

My husband and I attended The Ruben for Gin tasting with sharing platters which was absolutely amazing. Fabio our very own personnel "cocktail waiter" was very friendly he was also so knowledgeable of all the different gin's and which tonic went best (yes there are various flavoured tonics). This was bought for us as a gift and I would recommend it entirely.

We were part of a coach-trip on a visit to Buckingham Palace. We came from Worcestershire. We had lunch at The Rubens and we were there for a couple of hour. As far as I was concerned it was superb! It's fair to say some people were not happy.......but the way their staff treated these 'issues' was with excellence. It wasn't cheap but I thought it was value for money. I HAD A GREAT TIME.

We normally stay at The Milestone at High Steet Kensington, but due to its very convenient location close to Victoria train station, I felt on this occasion, The Rubens at the Palace would be a better option. This is a beautifully sumptuous hotel, very cosy with comfortable public rooms, decorated to a very high standard and clearly very popular with our American and Canadian friends! The restaurant is beautifully appointed with welcoming staff who provide a slick and professional service , along with a pleasing manner. The breakfast here is a real feast, plenty of choice. In particular, the croissants are absolutely amazing. Had I had the room, I could have eaten a dozen of them! We had a superb room, extremely comfortable, a spacious bathroom with generous towels, as you would expect from a hotel of this calibre. A small query was expertly dealt with. I congratulate the reception staff for their welcoming, non superior attitude, a real pleasure to experience. We loved our stay at The Rubens, however, we do miss the Milestone and look forward to returning there shortly!

We have stayed at The Rubens several times and it just seems to get better and better with extremely attentive professional staff. Last time we stayed the hotel was going through an extensive refurbishment which is now complete and looking fantastic. We particularly like the new look English Grill restaurant where we enjoyed a couple of excellent evening meals (including an exceptional Tomerhawk steak). We booked an Executive Suite overlooking the Royal Mews (African Queen) which has the convenience of a separate sitting room and dressing area. The hotel went the extra mile to ensure our comfort and even purchased a memory foam topper for us as we found the new mattress too firm (if you prefer a soft mattress I would recommend contacting the hotel in advance about this). We were celebrating our wedding anniversary during our stay and we were completely blown away by the surprise laid on by the amazing team at the hotel who spoilt us with romantic treats and exclusive use of the leopard bar before dinner. This really was unexpected and we would like to thank Evelyn and all staff involved in making our anniversary so memorable. We look forward to our next visit.