The Rubens at the Palace

We loved our stay at your hotel. It was a great experience. The staff were friendly, helpful, and exceeded expectations. The doormen were wonderful and helpful in flagging down taxis. Just an overall excellent stay. We will stay again next time we travel to London - and will recommend to friends.

The staff at The Rubens was fantastic, from the Bellhop (Pascal) to our Receptionist (Alicja), their attention to detail was superb. The room was comfortable and clean. The Rubens was in a great location, across from the Royal Mews and just down the road from Buckingham Palace. Also a nice walk to Trafalgar Square.

The Reubens is a lovely gem of a place to fully experience afternoon tea. The generous portions, offering so much choice that we had to take what was left home. The sandwiches delicious the kids favourite was the chicken encrusted with toasted almonds, mine the smoke salmon sandwich was exploding with flavour and texture. Always a winner the warm freshly baked scones with organic strawberry jam and real clotted cream. All the pastries were beautifully decorative, light and packed with flavour the strawberry cake was our favourite. A truly special experience for the whole family right by Buckingham Palace. We also loved the detailed service which was outstanding, welcoming and super friendly. We asked for a tea that wasn’t on the menu and a member of the team knew how to make it and delighted the kids and me with the resourceful approach to our request. Somehow they produced their own special version and it did not disappoint. We highly recommend this great location for the whole family, and friends. A tradition we will be embracing again soon. Apparently they update the menu every season with autumn around the corner our curiosity has been ignited. Thank you for the amazing day out to all the team.

We had a fabulous experience from start to finish. Even the bellhops were amazing. Leo and Charlie took us on a tour of a few pubs but kept up with us throughout our stay making sure my wife’s gluten free needs for dinners were taken care of. Room was more than sufficient, clean, comfortable beds and thoughtfully laid out rooms. The restaurant and bar were fantastic and the afternoon tea was also gluten free! It was an amazing experience honestly.

The Rubens is a cute boutique hotel located within walking distance to Buckingham Palace and downtown restaurants, shops, and the tube. The staff is amazing (most notably Joe, who works the front desk, and Pasqual, the doorman). They knew us by name which provided for a personal and friendly touch. The lobby is charming, as is the tiny and cute elevator. This place has character! That being said, make sure you like the color red. If you don't, specify that when booking and/or checking in. We had 3 rooms, two of which were red from floor to ceiling (it was giving The Shining vibes). However, when I requested to switch to a more neutral and calming room, they immediately moved me to beautiful beige and blue room with a larger TV and bathroom. :)