The Rubens at the Palace

An invitation to a Garden Party at Buckingham Palace is a special landmark, and we decided to celebrate it with a stay at a highly rated class hotel. Our anticipation was more than matched by a very special experience. From the moment you are ushered in the door, you are treated as if you are the only person who matters, whose happiness is predominant in the thoughts of the staff. That is the key to this hotel - the sheer excellence of the staff, at every level. If you ever get a similar opportunity, I would advise booking in the night before. We did not, and checking-in was at 15:00, the time we were due to leave for the palace. Thankfully, this potential blocker to an enjoyable afternoon was saved by the exceptional service provided by Charlie on the front desk (and, indeed, seemingly everywhere else), who ensured that not only did we have a room available in plenty of time, but also had an upgrade on that originally booked. Throughout our stay, he and his colleagues were incredibly attentive, so a word of advice to those such as the man who was on the front desk checking out as we arrived, who very rudely refused to pay the optional staff service charge. Such is his right, but they deserve every pound, and it is shared out equitably. The bar has a lovely range of drinks. We had dinner with a friend, who had a Spanish pork dish. We had rib eye steak, perfectly cooked, perfectly seasoned, literally melting in the mouth. There is a great wine list, and the fine single malt at the end of the night simply capped off a perfect day. Breakfast is a highlight, with a wide ranging hot and cold choice, again the service second to none. This hotel was a very important element of a special day for my wife and I. I would highly recommend a stay at a very special establishment.

We pulled up outside and had to park on double red lines until the valet guy came to take our car to the car park. Our room was not ready at 3 so we had to wait around. Eventually our room was ready but nobody could take our luggage to our room straight away so we carried it ourselves. The first room was really dark and had a horrible feel to it. The view from the window was terrible as we were hoping for a room over looking Buckingham palace. We got moved to a lighter room. No oat milk. Unfortunately we were disappointed with the hotel considering how much it cost us. We were hoping for the Wow factor but no.

We stayed at the Ruben’s in May for an anniversary trip to London. The hotel and staff were incredible. Their attention to detail is amazing. The area the hotel is located is very walkable and near all the attractions of London.

Absolutely the best hotel experience Ive ever had! I dont know if Ill be able to stay anywhere else in London after staying here. The staff was so friendly and very helping assisting with our tourist needs! Our doorman was incredible, Jan, he made our stay extra special with his attentiveness every time he saw us! The rooms we nice, bathroom was spacious and clean.

Very welcoming and very attentive. If you need anything they go out of their way to sort it out. They also prioritise the kids and make their stay extra special. We have stayed 4 times now and would stay again. Breakfast is fantastic and location is great too. Staff are polite. The New York Bar is lovely too if you want a relaxing drink.