The Rubens at the Palace

We had a fantastic stay at The Rubens at the Palace and honestly couldn’t fault the experience. From the moment we arrived, we were made to feel incredibly welcome. The staff were outstanding — friendly, attentive and professional without ever being over the top. You really get the feeling that they genuinely care about their guests. The hotel itself is beautiful, with loads of character and a lovely traditional feel. The location is absolutely perfect, right opposite the Royal Mews and just a short walk from Buckingham Palace and Victoria Station. Our room was lovely, comfortable and spotlessly clean, and the whole hotel had a really relaxed and luxurious atmosphere. We also enjoyed the food and drinks during our stay, which were excellent. What really stood out for us, though, was the service. Everyone we dealt with went out of their way to make our stay special, and those little touches make a huge difference. We’ve stayed in quite a few hotels, but The Rubens is definitely one we’d happily return to. A beautiful hotel, fantastic location and, most importantly, genuinely brilliant staff. Highly recommended — we’ll definitely be back! ❤️

The Rubens at the Palace has been one of the best hotels I’ve ever stayed at. The location was excellent and every staff member was attentive, warm and welcoming. Our twin share room was comfortable and clean and we slept very well. The breakfast was also of the highest standard with excellent wait staff and a great variety of quality food and drink. My mum and I also loved the high tea we experienced during our stay. I wish every visitor to London could experience The Rubens. Thank you for a very memorable and warm stay!

We had a wonderful stay!! The hotel & guest rooms are beautiful. They take a lot of pride in their hospitality & service. Every single staff member we encountered was kind, welcoming, & helpful. Especially Joe!! He went out of his way to help us. We had made the mistake of leaving our passports at our previous hotel in Liverpool (luckily we had made photocopies!!). Btw…DHL is the best! But it was Joe who made a positive impact on us. This was scary for us as we are from the U.S. His kindness & guidance allowed us to still enjoy our visit. Thank you!!

Afternoon tea. The service was pleasant. The tea was good. Sandwich fillings were nice but the bread was a bit dry. The scones were tiny and ok but not the best. The patisseries again were ok but not the best. No savoury pastries. For the price in central London, overlooking the main road at the back of the palace mews, at best distinctly average. I've had much better locally for third of the price. I wouldn't revisit.

Excellent! An all-round lovely experience, especially from Bella and Rakhi, who took the greatest care of my Mum and me. From the welcome inside, to the delicious finger sandwiches with a variety of scrumptious fillings, and onto the exquisite dessert scones and cakes. Our individual requirements were expertly catered for; vegetarian for one, and gluten free for another. The food tasted of the highest standard. Bella's bespoke hot chocolates might just have been the highlight of our afternoon. Thank you for creating a beautiful time for my birthday XX