The Rubens at the Palace

We had a lovely experience at The Rubens at the Palace. It had old world charm and wonderful customer service. Joe, our receptionist, was terrific from the moment we arrived and helped make our stay very pleasant. Our room was clean and comfortable. We loved having tea every afternoon in the hotel as well as dinner in The English Grill. Jan, the doorman was always pleasant and so helpful to us. He greeted us with a big smile each day. The hotel was in the heart of the city and walking distance to many sights. Such a wonderful place to stay during our time in London.

Everyone is extremely nice, our entire family was surprised of how happy and how welcoming the staff made us feel. A special shout to Robert bellman and shatvist at the front desk (I don’t know how to spell her name) but she was awesome! Location is just perfect as well!

We had another wonderful stay at Rubens by the Palace, this time for one night, and it was our third visit. As we regularly travel to London from Bath for day trips, we often choose to stay overnight, and Rubens has become one of our favourite and most reliable hotels. The location is absolutely fantastic — so central and convenient, with everything feeling within easy reach. Even when we’re heading a little further across London, it’s so easy to get around by taxi, making it a perfect base for exploring the city. The hotel itself always feels welcoming, comfortable and special, which is why we’re so happy to keep coming back. A particular mention must go to Shristi, who was absolutely wonderful throughout our entire stay. She was warm, attentive and incredibly helpful, and really made us feel well looked after. Thank you again to the whole team for another lovely stay. We look forward to returning again soon!

My wife and I have previously enjoyed Afternoon Tea at the Rubens, on this occasion we chose to also stop over for the night at the hotel. I'll review the Afternoon Tea separately, but suffice to say it was wonderful. In respect of the hotel, I can honestly say for the first time in many years we felt like we were experiencing hospitality the way it used to be, warm, engaging, thoughtful and personal. From the booking process to checking out, everything just works, seamlessly. We were always made to feel individual, as though we were the only guest in the hotel, the politeness and the professionalism of all staff was exemplary, and a testament to both the recruitment and training activity the management operate. The room itself was splendid, we were very fortunate to be upgraded and our room felt both opulent & luxurious but not pretentious, contemporary facilities but with the feeling of a bygone age of travel. Special mention to several of the people we were lucky enough to meet, firstly, John, for 46 years a valet at the Reubens, who parked our car and helped with our luggage, something I would ordinarily feel uncomfortable with, but John did it with such dignity and calmness it was an amazing first encounter on arrival. To the beautifully attired doorman, who's name escapes me, thank you for your courtesy and engaging conversation, a great humourist too... to all the reception team, for whom nothing is too much trouble, who clearly take real pride in their roles and it stands out a mile, from the presentation of their smart uniforms to their smiles and the language they use. The entire hotel exudes comfort and tranquillity, a place to escape the clamour of the busy streets of London, a haven of great food, fine wine and comfort. The Afternoon Tea as I've already mentioned, was sublime and those who made it so (Gabriel and Rakhi) I will thank in a separate review. Thanks to all who contributed to our short, but memorable experience, this will be our go to location whenever in London.

This is the second time I've stayed here and it was absolutely brilliant! From being greeted cheerfully by Jan at the door to a seamless and welcoming check in everything was superb! My daughter and I were made to feel so welcome I would definitely return!