The Rubens at the Palace

From the moment I started to walk up the steps to enter the hotel, I felt like I was a VIP. I was greeted with warm smiles and helpfulness. My room was beautiful and the pillows on my bed gave me the best night's sleep I have had in ages. My friend and I dined in the restaurant and were treated to the most delicious food served by very attentive and respectful staff. Breakfast did not disappoint either. I would go back in a heartbeat. Thank you.

This was our first trip to London, and our travel agent recommended The Ruben and booked us, along with our two friends, for a 6-night stay. From the moment we arrived, we were treated like royalty! They greeted us, took our luggage inside, and held the door open every time we went in or out. We arrived early in the morning, before check-in, after an 8-hour overnight flight. We were exhausted, but since our rooms were not ready, they gave us a courtesy room so we could get a couple of hours of rest. We have never had a hotel be so accommodating! When we woke up, we had an amazing tour of the hotel and the local area by Raj. He loves the history of London and was very knowledgeable and excited to share everything he knew! All the staff at the hotel were very courteous, professional, and made us feel like royalty. Mia and Chloe at breakfast were amazing and we enjoyed many conversations with Chloe. Jan was always at the door ready with a smile to greet you or bid you farewell on your way out. If we return to London, we will definitely stay at The Rubens again!

We had a fantastic experience at The Rubens with our group. Rooms were spacious and well appointed and the service was extraordinary. Milan and Adam in the lobby were especially helpful and extremely professional. We will not hesitate to use The Rubens in the future.

I've just returned home after a 4 night stay in The Rubens with my mum and I honestly cannot recommend them highly enough. From the moment you arrive you're treated with so much warmth and friendliness and you really feel like someone special. During your stay, nothing is too much trouble for the staff and they always make certain that you're happy and comfortable during your time there. Every one of the staff we dealt with were so lovely but I'd like to give a special shout out to Leo, Raj, Pascal, Frank and Taylor for their kindness and friendliness. Needless to say, the food is very good too and the rooms are beautiful. We stayed in a twin room at the front of the hotel overlooking the Royal Mews but it was so quiet - even during busy times, you couldn't hear the traffic. It's in a perfect location and so many of Londons most famous attractions are within easy walking distance. I stayed her a couple of times in the past and I couldn't imagine staying anywhere else when I'm in London - my only regret is that I couldn't stay longer! I hope to make a return visit in the not too distant future.

We had a wonderful experience at The Ruben. Everyone was very nice and accommodating. They hailed Taxis for us…. Gave us suggestions on restaurants and directions. The room was clean, large and decorated very nicely. The location for us was perfect. Everything on our agenda was fairly close. We ate a few meals and had drinks and appetizers in the hotel restaurant. Very good service and very good food and beverages. We had tea and snacks one afternoon at the little tea room attached to the hotel. The waitress was so nice and the tea and cookies delicious. The atmosphere was friendly and helpful. We would definitely recommend this hotel to our friends and family.