Very nice hotel. Great location. Right near Buckingham Palace and Buckingham Mewes, which I had not know about but it is a must see. Staff is excellent. Jason at the NY Bar is the perfect bartender. Had a wonderful afternoon tea as well. Definitely would stay here again and highly recommend staying here.

We just returned home from staying 5 nights in an Executive King room with included breakfasts. The room was lovely with a direct view of the Mews, but the bathroom very tiny with no vanity space. Other than that and a little noise from the room next door, very comfortable with lovely housekeeping and turndown service if wanted. A few little niggling issues -- such as offering face clothes then not replenishing them and wanting 7 pounds for a small bucket of ice from room service (ice not available as in US of course) --- other than that okay. I confess I would prefer to offer gratuities to whomever I want to, put with the "dscretionary" 15 pounds per day already being added to our bill for staff I just let it be. Also-- the property itself very well maintained and clean. I did not see one molding or furniture chip in the common areas or in our room. Menu item hot breakfasts-- first two were awful -- cold, tasteless, awful dry bread with the cold vegan bap. The next three were good. Different kitchen staff? After the first two breakfasts I nicely gave this input to our server but there was no follow-through. At 45 pounds per breakfast it should be spot on every day? Dinner and service in the English Grill, however, was of stellar quality but perhaps a little too attentive in some instances. We selected from the 3-course pre-theatre menu and it was so very much food. Once the main course arrived, we didn't appreciate that our server "up-sold us" on ordering sides. We ordered 16 pounds worth of broccoli (that came with cauliflower) & gratin potatoes because he made it sound like there was no veg with the entree. We had plenty of potatoes and veg included with our chicken breast entrees. Needless to say, no room for the dessert but they offered to bring it up later to just let them know. Of course we didn't skip the dessert and it was very good - cheesecake and brownie. The afternoon tea -- very lovely. The sandwiches and pastries were wonderful so I expected the pastries on the breakfast buffet to also be as good. They were not; the croissants provided at a small hotel in the Cottswolds during this trip far exceeded them for buttery flakiness. Staff - the front staff manager, Zoe, is awesome. Very helpful and responsive. Some of her apparent direct reports are not near as smiling and friendly; I usually felt as if I was a bother. Kalpita who served our afternoon tea - also very wonderful.

The hotel is centrally located and utterly fantastic. The rooms are up to date and very comfortable without losing the old world charm. But the real star of this hotel are the people who work there. The concierge is very friendly and knowledgeable about anything you want to know about. The door man greets you with a smile and a "welcome back folks". The front desk staff always checks that everything is okay and when I ask anything of them they have the exact answer. My wife and I felt truly pampered by our stay there.

Our stay at Rubens was like taking our family to see their extended family and staying in a lovely family home. It feels nothing like any hotel I’ve ever stayed in before with such attentiveness from the staff that they too felt like family. The rooms were prepared to a lovely standard and Zoe and her team went above and beyond with a birthday balloon and a cookie each for me and my son. My children walked straight in, shoes off and laid on the comfortable beds like they were home. The nights sleep was some of the best I’ve had for a long time and I even managed a lie in (anything past 6:30 is a lie in). Lastly, breakfast was an event! The food was exceptional and the service was on point. No sooner had the fantastic plates of food arrived and been polished off, they were cleared away and replaced with more. Erika topped our stay off with a kind gift for all 3 children who now can’t wait to come back! Until we meet again Rubens Family!!!!

the staff and the rooms are amazing! The bedding is so comfortable. We enjoyed getting to know everyone that was working there. The restaurant and food was incredible! We had eggs benedict and the orange was freshly squeezed . We could not wait to come back to our room at the end of a very busy sightseeing day