The Rubens at the Palace

The Rubens at the Palace has an unbeatable location in central London, an attentive + warm staff, AMAZING breakfast, comfy beds, and a cozy vibe.

The Rubens is a true gem in the city of London. The staff made us feel welcome from the moment they opened the front doors. We experienced the charm of the city and wonderful hospitality. Mr. Jan welcomes you to the hotel with a smile every day and service at the front desk by Joe and others makes you feel right at home. Cocktails in the lounge and Afternoon Tea in the Tea Room were a delight. Thank you for a very pleasant experience.

First of all, let me say that this hotel is our favorite ever! If you are a couple, family, or solo traveler, this hotel is for you. We went on a family vacation with our son, sister and brother in law. We were greeted at the door by Pascal who was so charming and friendly. Upon entering, the receptionists were all smiles and so welcoming. Then they asked if my son could have a private check-in at the concierge desk nearby. He was given a booklet and coupons as well as a scavenger hunt. After that, we were all treated like royalty. Each night my son had treats left for him in the room as well as his own stuffed animal named Roger. He took Roger everywhere with him after that. The restaurants were all superb with the most personal service offered to us. My husband and his sister would talk over cocktails at night and met so many of the staff as well as the manager and looked forward to talking with them each evening. The rooms were beautiful, clean, and so comfortable. The location of the hotel is prime with Buckingham across the street. We felt safe to walk around and explore. A fantastic pub is a few steps away as well as many other restaurants should you venture from the hotel. When my son is asked his favorite part of our London trip, he says staying at The Rubens. We will certainly stay there again if ever in London!

We stayed at The Rubens from June 25-30 and I can’t say enough good things about it! From the moment you arrive you are welcomed warmly and made comfortable. Check in was efficient and our bags brought to our room immediately. It was an anniversary trip for us & we had a gorgeous vase of flowers and a kind note waiting for us in the room. And then a delicious chocolate cake was delivered within about 30 minutes of our arrival. Such personal touches made our stay really special. Our room (209) was not large but plenty of storage, lighting was decent, water pressure and temperatures in bath very good. AC very cold which was amazing as we were there during a very hot few days. Both still & sparkling water are replenished daily and housekeeping was outstanding. Bed was very comfortable and we had no noise from hallway or neighbors. The elevator was close but we usually choose to take the stairs as we were on the second floor. Location is perfect for seeing so many sights in Westminster and so close to Victoria for the tube and Grosvenor bus stop. Shout out to Pascal, the wonderful doorman who was always friendly and helpful when we needed a cab. We loved our stay at the Rubens and can’t wait to return!

Incredible! Great people and service