The Rubens at the Palace

Overall, this did not feel even close to a 5 star hotel. We had two rooms connecting and they were both very small and tired. Nothing like the photos online. The internet did not work for the first 2 days and tv only worked on the last day. The bathrooms were extremely small and the hot water was not consistent. The sinks in both rooms were not draining properly . In addition, no complementary water bottles were offered to guests in lobby which is pretty standard for 5 star hotels . I called the front desk multiple times and requested a manager regarding the room issues and they said they would call me back . I then sent an email. Only at check out did the manager acknowledge the email and issues and apologize . Last, the location , while close to the palace was not desirable due to the massive foot traffic from guided tours invading the area . We could barely walk on the sidewalk. If you want 5 star, I’d look elsewhere.

The Rubens was exceptional. We stayed with our 15 month old and had the best time ever. The staff is very courteous and helpful and provides support when you need to travel with a young child. They made special accommodations for me and my family . Will certainly stay there again as the experience was unforgettable

The service and the classic atmosphere were absolutely perfect

5 star hotel. Every staff person was friendly and eager to assist us in all aspects of our travel. The food was amazing and the rooms were comfortable and quiet. I would highly recommend this hotel to anyone.

What an AMAZING hotel! On this trip my husband and I traveled to Paris, London and Brussels and simply put - The Rubens at the Palace was BY FAR our favorite hotel (and we stayed at some pretty incredible hotels). What allowed them to stand out from the others was truly the staff and the attention, care and appreciation they show for their guests. Unfortunately it has felt lately like customer service no longer exists (particularly in the US) and the staff here erased that notion by not only going above and beyond in customer service but by truly treating each guest as if they were royalty. They proved to us that where you stay while on vacation is so much more than a place to lay your head at night but rather an experience in an of itself that can add significantly to your overall experience. The hotel is stunning, with artwork that makes you feel like you're in a museum, the rooms were spacious, beautiful (we'd suggest the king beds which are amazing!) and incredibly clean and we slept peacefully not noticing any noise. The location simply can't be beat with views from our room looking directly onto Buckingham Palace, walking distance to local subway station, shops, restaurants and more as well as walking distance to see Westminster, Big Ben, Parliament etc. It's also about 1 min from several of the jump-on, jump-off tour buses. If you are as obsessive as I am about finding just the right hotel and always having a fear of booking the wrong one (major fomo here), let me save you the trouble - book this hotel. You won't be sorry. Kudos to the owners of this property as they surely know how to treat their staff and that is reflected in the joy they all show for their positions.