The Rubens at the Palace

I had such a wonderful stay at The Ruben hotel. From the kind doorman to the morning breakfast, they made my first time in London even more memorable. Anytime a staff member saw you they would say hello. I never felt ignored, and you can tell they're intentional about making you feel welcome. They also sent out a postcard for me so I didn't have to walk across the street, which was very sweet. There's a wide selection for breakfast, and it all tastes fresh. It was the perfect start to a busy day. They also provided waters in the room and restocked it daily. I would definitely stay here again.

Thank you to all of the team at the Reubens Hotel for a great stay, A wonderful Hotel with friendly helpful staff. Thank you, Frank for serving our evening cocktails after a busy day in London and the ever helpful concierge Robert. Would not think twice to recommend this Hotel to anyone.

Absolutely fantastic hotel. The service and the staff are some of the best we have come across. Robert the doorman was always happy smiling and super helpful.

Stayed here as we had afternoon tickets in covent garden and then were eating at petrus in the evening. The front of house staff were absolutely lovely and really made us feel very welcome. I was a bit disappointed by our room it was quite small and it had no outside view as the only window had obscured glass. A bit disappointing as we were supposed to be given an upgrade through our booking service and given the hotel knew it was my wife's birthday. I ought to say notwithstanding this the room was very clean and well maintained and we had lovely freshly made biscuits waiting for us when we got in. Also the hotel is great for transport links as it's a 2 minute walk from Victoria station.

I very much enjoyed my stay at The Rubens as a solo traveler. The staff was very attentive. The front doorman, Jan, always greeted me with a smile and warm welcome. Made my day, coming and going.