The Rubens at the Palace

From the second you walk up to the door, you know you are in for a great experience. The Concierge team are friendly, attentive and great to share a joke with. The Reception team and cheerful, professional and welcoming. The Million Dollar cocktail is a must in the New York Bar and again the staff were fantastic. The room was very comfortable and me being me, spent a bit of time checking the overall cleanliness and I could not find a single fault. We'll done to the Housekeeping team who obviously focus on the smallest detail to keep the rooms perfect. Breakfast the next morning, was of a very high standard with high quality products being used, the Full English was perfect. We are very much looking forward to staying here again!

What a beautiful hotel, well located and with a lovely team of attentive and welcoming staff. Especially Joe, who was so professional.

This is a lovely hotel, ideally situated for many tourist attractions. Easy walking to Buckingham Palace, Westminster Abbey, Horseguards Parade etc. The rooms were well appointed with a really comfortable bed. All the staff we encountered were very friendly.

My husband and I spent a week at the Rubens at the Palace, and it was truly exceptional from start to finish. I honestly can’t imagine a more perfect place to stay in London. The hotel is picture-perfect and ideally located — we were able to reach major attractions and popular spots within minutes. The moment we walked in, we were greeted by the hotel’s wonderful signature scent and staff who offered some of the warmest, most genuine hospitality I’ve ever experienced. Throughout our stay, every team member went out of their way to make us feel welcome and well cared for. Our room was beautifully appointed and overlooked the Royal Mews, which was such a unique and charming view. Housekeeping visited daily and kept everything pristine. Considering the combination of elegance, service, and location, the value is excellent. The hotel also has several great dining options, and their afternoon tea is an absolute must — one of the highlights of our trip. Our week in London felt magical, and staying at the Rubens at the Palace played a huge part in that. I can’t recommend this hotel highly enough.

Well we drove away from this wonderful experience with heavy hearts and tears in our eyes leaving was so so tough ! We were treated with the most upmost respect and felt as though we had known the employees forever ! The close team atmosphere was outstanding - absolutely nothing was to much trouble - around every corner were smiling friendly faces all to keen to ensure the memory of our stay will live with us for ever , which it certainly will . I did not wish to name anyone in particular for fear of missing someone out - as for the meals we had - I truly believe the standard could not have been increased !! We have passed on our thoughts and recommendations to all that we know and some that we don’t !!!