The Rubens at the Palace

Exceptional, a huge thank you for making my sisters Birthday a Birthday to remember.

The location of this hotel is simply unbeatable. It’s a 5-minute walk from Victoria Station (you can get there almost without getting wet, even if it’s raining), close to several top theaters, and right by Buckingham Palace. Hyde Park is also barely a 10-minute walk away. As for the hotel itself, there isn't much more to it. Unfortunately, we couldn't try the Indian restaurant as it was closed for renovations, though it looked very promising. They do have The English Grill, but we felt the dining options in the surrounding area are so good that it’s not worth paying the premium to eat at the hotel, especially with what seemed to be a limited menu. The facilities are quite dated. This is particularly noticeable in the elevators, but also in the rooms (by the way, whose idea was it to place the toilet paper five feet away from the toilet?), the windows, etc. This is not a luxury hotel; it is an acceptable hotel right in the center, and that is what you are paying for. The views aren't particularly good regardless of which way your room faces, so it’s not worth paying extra for a view. The continental breakfast buffet is possibly one of the smallest and most limited I have ever seen. It had barely three bowls of cereal, a few types of milk, and some yogurt and fruit. However (as they explain on the first day), you can order various hot dishes from a menu, which are large and quite well-prepared. We would stay at this hotel again, but not at just any price.

An excellent hotel, well managed with first class customer service. From the moment of arrival and welcome at the door, the whole customer journey could not be faulted. The rooms are traditionally furnished and perhaps a little dated however the attention to detail and comfort of the bed, bedding and towels made up for any imperfections. On our many occasions of staying in London hotels at a mid-market level and being left disappointed, this hotel ticked all the boxes and we will become regular guests. Already looking to re-book for an August stay over.

We had the most lovely time at this fantastic property. The staff - most especially Shristi and Pascal - is the warmest, friendliest, most knowledgeable team in London.

My wife and I stayed at Ruben’s at the Palace for a birthday weekend. The staff were amazing, from the greeting by Jan at the main entrance and Sophie at reception. I could list many more. They couldn’t have been anymore welcoming and helpful. The location being right next to Buckingham Palace meant that we were very central and only used the tube once on this occasion. We will definitely be returning to this hotel!