The Rubens at the Palace

Excellent service especially from lobby attendant Robert who carried my heavy awkward bag all the way around the block when our airport taxi driver had to park far away.

The Rubens is an old world charm hotel in a perfect location with impeccable service. By London standards the rooms are spacious and clean and the beds are comfortable. With the doorman to greet you and a variety of dining spaces, from the beamed bar, to the tea room to the lovely dining room it feels like a scene from a period movie in the best sense. Given the prices of rooms that we booked across Europe, we found this to be a great value for the location, amenities and service.

We had a wonderful stay. The staff are very friendly and helpful. Hotel is also Britain situated in a great location.

A most delightful and elegant stay! Perfect location to everything. Staff is suburb and attentive to every need! Thank you for a wonderful trip. We will be back!

When we arrived in London earlier this week the accommodations we had booked in advance at a "homestay" were so horrible we immediately began to look for another place for the last four days of our trip. Our urgent needs included air conditioning and a clean environment- and fortunately a kind employee answered the phone at Rubens at 23:00 on Tuesday night and assured us that Rubens indeed has air conditioning and there were four nights available. We checked in the next morning and were thrilled that Rubens was everything (and more) than we could have imagined. The location is perfect, the rooms were just what we needed- immaculately clean and comfortable, and the air conditioning was lovely. Most importantly, the staff members were kind, efficient, and professional. We were struck by the camaraderie of the employees who seemed to genuinely like their jobs and co-workers. We were traveling with a 3 year old who was enamored with the gift of a stuffed bear that he cared for, and the staff members that greeted him each time we came through the lobby. There is only one caveat- because the building is quite old, the rooms are not large and the elevators are quite small. These were not problems for us, however.