The Rubens at the Palace

Just returned from a 4 night stay @ The Rubens At The Palace. What a wonderful experience! The entire staff was incredible and truly were the highlight of our visit at The Rubens. The hotel is beautiful. The rooms are small as you would expect from a true older English hotel. Having said that, the rooms were very comfortable and welcoming. We would like to offer a special recognition to Shristi @ the front desk who went above and beyond to assist with anything needed. She also made it a point each day to inquire about our days activities as we had shared with her some of our plans for London. Her genuine interest and kindness as it related to our visit were so appreciated and a highlight of each day. We would also like to offer a special recognition to each of the gentleman at the front door who remembered and greeted us personally and warmly each time we entered and left the hotel. Their genuine kindness was wonderful. The location of The Rubens was absolutely perfect and made it easy to get anywhere with ease. We would definitely return to The Rubens.

We’ve just returned from a trip to London. I can’t completely express how wonderful our stay at The Rubens at the Palace was. From check in to check out, every single staff member we encountered was incredibly gracious, helpful, thoughtful, and considerate. John, the concierge, has been there for 26 years, and is extremely knowledgeable.I wish I could remember the kind, thoughtful young woman who helped with check in, check out, and a few times in between, I have mobility issues, so at times, needed assistance. Help was forthcoming before I was even aware I could use help. A newer staff member, Adam, was helpful in getting me around, never making me feel like an inconvenience I was fortunate to have met Leo and Charlie, who do an amazing job making sure everyone is well taken care of. We thoroughly enjoyed our dinner in The Curry Room. The food was wonderful, service was terrific, and the room itself was beautifully decorated. This hotel is located across from Buckingham Palace, making it very convenient to see the changing of the guard. St. James Park is also close by. We got tickets for Hamilton ( an excellent production) which was just a couple minutes walk from the hotel. This hotel was one of my all time favorite experiences!

We were so happy with our experience and stay at The Reubens. The staff were so accommodating and the service and rooms were excellent. Within walking distance to shops and restaurants. I would wholeheartedly recommend The Reubens!

The Ruebens sits directly across from Buckingham palace in a safe and fun neighborhood. It's beautifully decorated and very British. The staff are among the best in all my travels. Warm, welcoming and helpful. Breakfast is bountiful and tasty, served in a beautiful dining room with superb service. The room was lovely and large with a king bed. When you go, please tell Pascal the doorman we said "hi!" Amazing fellow, you'll see!!

We stayed at the Rubens last week and I would highly recommend it for anyone visiting London. We have a family of five, so had two rooms next to each other. The rooms were clean and comfortable and better than I expected. The temperature controls worked great (like to sleep with it cold, and it was unseasonable warm in London) and we could hear no city noise. Very comfortable bed. Breakfast each day was delicious and the service was professional and attentive. The entire staff made you feel welcome and they could not do enough for you. The doormen would run into traffic to make sure your cab or Uber pulled right to the front of the door. Everyone was friendly and attentive. I would like to specifically mention Jan (doorman) and Alicia (front desk) who went out of there way to make use feel welcome and attended to -- but the entire staff was amazing. The location of the Rubens is perfect. You can easily walk to Buckingham Palace (across the street and around the corner), Hyde Park and St. John's Park, Westminster Abby, the London Eye, the Churchill War Rooms, and Victoria Station -- which is key for the Underground circle and district lines as well as the tour bus terminal (5 min walk) so you can grab the bus to sites like Stonehenge or the Warner Bros. Harry Potter tour. We booked our stay through Costco Travel, which I thing provided some added value, but between the service, atmosphere, and comfort, I think it would be hard to beat The Rubens. Overall, I would definitely look to stay at The Rubens again if I return to London.