The Rubens at the Palace

Beautiful atmosphere, lovely staff that took care of us and especially Robert, he was such a kind and very informative bell staff to give us tips visiting London for the first time. Check-in and out was very easy.

My wife and I were booked at the Rubens from September 4th through the 7th and we had a wonderful stay at your hotel. A gentleman by the name of Didi had greeted us and checked us into a beautiful room in the Royal Wing. On the evening of our arrival, we contacted room service for a light meal and within 10 minutes it had arrived. Upon having breakfast, we were waited upon by Matilda one morning and Beatrice the next. Both young ladies were very attentive to us. Our dinner was truly outstanding! The entrees were great and we were waited upon by Priyanshu who saw to it that our dinner experience was exceptional and that everything was perfect. During our travel into London, receptionist Sophie had contacted a cab for us which arrived without delay and the doorman was very professional. Our stay at the Rubens was an unforgettable experience for us as your staff made us feel welcomed and very special and we hope to stay at the Rubens in the future.

I was visiting the hotel where my fiancé was in conference with Ankush Jains coaching school, i sat in the lobby for 2 hours waiting until she finished so we could get our train home. I couldn’t help but notice the quality of service, the genuine warmth for each and every guest as they arrived. Robert the doorman/ porter was immaculately dressed and attentive to every single person, often going out into the street to hail a taxi. It was a pleasure to witness this level of care and service. ❤️

The hotel rooms are very nice as is the bar area and restaurant. But what makes the hotel special is the level of service we received from the staff, second to none.

A Exceptional Experience at The Rubens at the Palace Our stay at The Rubens at the Palace was absolutely exceptional, and what made it so memorable was not only the beautiful hotel and incredible location, but the genuine warmth and thoughtfulness of every member of the staff. From the moment we arrived, we were treated with such kindness and personal attention. Every person we encountered was welcoming, professional, and genuinely interested in making sure our stay was special. The level of service was extraordinary, but it was the little things that truly set The Rubens apart. One particular moment captured everything we loved about this hotel. While speaking with the manager, I mentioned in passing that I wanted to find a sweatshirt for my granddaughter, whose name is London, as a special souvenir from our trip. I certainly didn’t expect anything more than a pleasant conversation. That evening, when we returned from dinner, I opened the door to our room and discovered a sweatshirt waiting for me, along with a heartfelt handwritten note. I was completely touched. It was such a thoughtful and unexpected gesture, and it demonstrated something that is difficult to teach or train: genuine care for your guests. That moment will stay with me long after our trip is over. It wasn’t about the sweatshirt itself—it was about the thought behind it and the fact that someone listened, remembered, and went out of their way to create a special memory for my family. And the location is simply wonderful. Being directly across from Buckingham Palace is hard to beat. We loved being able to walk out of the hotel and immediately find ourselves in the heart of London, with so many of the city’s most wonderful sights easily accessible. The Rubens has all the elegance, charm, and character you would hope for in a London hotel, but it is the people who truly make this hotel exceptional. From the manager to the front desk, housekeeping, dining staff, and everyone we encountered, the service was consistently warm and attentive. We have stayed at many wonderful hotels, but The Rubens stands out because it made us feel personally cared for rather than simply accommodated. The attention to every detail was remarkable, and the staff created an experience that went far beyond our expectations. We will always remember our stay at The Rubens—and especially the unexpected sweatshirt and heartfelt note waiting for us when we returned from dinner. Thank you to the entire Rubens team for making our London visit so special. We would return in a heartbeat and recommend The Rubens without hesitation. Truly exceptional hospitality, an unbeatable location, and service that comes from the heart.