The Rubens at the Palace

The Rubens is an amazing hotel with an abundance of charm and character. The location is the best in my opinion. Buckingham Palace on your doorstep. Plenty of sights to walk to and for the sights farther a field, the Victoria Tube Station is minutes from the hotel (we became pros by the end of our visit). And if you need a black cab, the doorman will get you one in seconds. Also close to Victoria Palace where we saw Hamilton and prior to had dinner at Harry's, a mere walk away. All staff were amazing, so helpful and friendly no matter what the question. I wish I could remember some of their names but Robert, the doorman was charming and so sweet. Our room wasn't ready on arrival (9:00am LOL) so we changed our clothes while they stored our bags and off we went. Once back at the hotel our bags were in our room. We chose a Royal Mews view, nice room but very small. There is no real storage at all to unpack only the closet. The room did feel pretty tight to us, next time we would get a larger room. The room was spotless and everyday you are given 2 bottles of water which is huge for me. There were 2 robes but no slippers which would have been nice. My husband did fill out the pre arrival check list and requested certain items. Some were in the room others were not, we didn't bother asking but if you have a pre arrival list you should accomodate it. Not a deal breaker but would have liked some of the items on there. Wanted to give a 5 star review but for the few things mentioned above. Loved this hotel and the location was top notch and we felt very comfortable and safe here. If we go back to London this is our number 1 choice.

Outstanding. From the initial telephone call to the luncheon on 14 th October Sandringham WI had a wonderful luncheon. Everyone without exception enjoyed a beautiful meal, the attention to detail from everyone was second to none. If we have another trip we will certainly return. Thank you so much.

I recently had the pleasure of staying at The Rubens at the Palace, and it was an excellent experience from start to finish. The hotel’s location is outstanding. Situated directly opposite Buckingham Palace, it provides easy access to many of London’s major attractions, making it an ideal base for both business and leisure travelers. The atmosphere is warm and elegant. The hotel combines classic charm with a welcoming environment, creating a comfortable and memorable stay. I was upgraded to a suite room. It was comfortable with everything needed for a relaxing visit. The attention to detail and housekeeping standards were impressive. In terms of value, The Rubens offers a high quality experience in a prime central London location. The combination of excellent service, comfort and convenience made it well worth the cost. What truly made the stay exceptional was the staff. Every team member was courteous, professional and genuinely eager to help. I would particularly like to recognize Shristi and Sophie whose warmth, kindness and outstanding customer service stood out. They went above and beyond to ensure that my stay was comfortable, always assisting with a smile and making me feel valued as a guest. I highly recommend The Rubens at the Palace to anyone visiting London and look forward to staying there again in the future.

We had a great experience at The Rubens Hotel. The location and staff and food, and rooms were all great. We especially enjoyed the pub crawl that was hosted by Leo and Charlie on Friday evening. It was nice to experience the pub experience. Also lots of good restaurants in walking distance was another plus. Thanks for a great visit. Carolyn D

We stayed at this hotel as part of a tour group and just loved it. An elegant hotel by Buckingham Palace, it’s convenient to many sites within walking distance, subway stations, and lots of taxis were available. The rooms were very comfortable and quiet. But the entire staff were simply amazing! All were friendly and professional, always with a smile, and couldn’t do enough for us. The front desk called us twice on our first day to ensure we were satisfied or needed anything. The breakfast served was incredible. Two men deserve special mention: Taylor, a concierge was exceptional with his helpful guidance about sites, restaurants, and just about hotel facilities and services. Very patient and knowledgeable. And Robert the Doorman. Also very professional and helpful with a smile and a warm greeting. I would enthusiastically recommend this hotel and hope to return in future travels.