The Rubens at the Palace

This was our first time to London so this hotel was a great way to step into the city. It was charming! Upon arrival (before noon) our rooms weren't ready so they happily stored our luggage and recommended the restaurant next door (B Bar which was wonderful and I will review separately). Once we got to our rooms they were lovely. Small and a bit crowded which was expected but once we were settled they were quite nice. Comfy bed, responsive temperature controls. Bathroom is tiny, hard for two people to get ready at the same time. Shower is awkward but functional. The English Grill for breakfast was wonderful - great buffet and ala carte menu! We didn't have time for formal afternoon tea but what we saw looked like a wonderful experience. Doormen were always friendly and "traditional". Loved them! Times given for dining room service by different hotel staff conflicted so double check that when planning meals at the hotel. All-in-all a wonderful stay!

I just returned home after a one-week stay at The Rubens with my aunt. We were both were impressed in every possible way by the service and accommodations. First, you cannot beat the location. It is across the street from Buckingham Palace and within very easy walking distance to the Victoria tube station. (We actually saw Prince Harry and Meghan drive by yesterday morning as we walked down Buckingham Palace Road!) There are several restaurants and shops in the immediate area, which is nice. The staff was always warm and friendly. In fact, it is not uncommon for every staff member in the lobby to greet you when you walk through. One day, we stopped at the bar for a drink, and the bartender even let us taste a new cocktail that they were thinking of introducing. All staff members made you feel important at every turn. We enjoyed the afternoon tea our first day there and it did not disappoint. The hotel offers a generous selection of teas and so many foods that you cannot possibly finish them all. Most of the tables look directly upon the Royal Mews. Finally, the room was clean, spacious, and up to date. I was surprised to read a recent review stating that the hotel was dated—I found it to be as stylish and just as luxurious as the finest hotels. Our room windows faced the gates to the Royal Mews. Thanks for an excellent visit. I will be returning to The Rubens!

We had booked our stay at the Ruben hotel for 4 nights right in the heart of London. Beautiful location, excellent service rooms were a little small they have been remodeled but the one problem that has no drawers for your clothes also see photo there is no place for the bathroom toilet paper

Staff was amazing!! Concierge was very personable. Air conditioning works very well on hot days. Comfortable beds and nicely decorated rooms. What puts this hotel apart from others is the staff. Nice Bar area. Valet full day parking was only 39 pounds which is better than other hotels I checked which were at 100+ a day. If we come back to London we will stay here again.

When you step off in front of the hotel, you are greeted by the doorman & a porter to assist you. Everyone is quite formal so you feel like you’re in a very expensive hotel. It’s decorated elegantly, clean, but showing wear & smells musty with age. However, I like its location, next to a new complex of various restaurants, the underground, & of course, the Buckingham Palace. So, I will definitely consider it again should I return to London.