The Rubens at the Palace

A fabulous stay! The staff was exceptional, kind and caring. Their assistance and kindness was unparalleled. We will come back as there is so much to do in London and the Rubens is the home from which to visit the city.

We spent 3 nights at this hotel during a recent stay visit to London for our anniversary. The location is fantastic, only a 5 min walk from Victoria station and Buckingham Palace. The staff are lovely, really friendly and can’t do enough for you. We didn’t meet anyone who wasn’t polite and helpful. Our room was really nice. A little smaller than we expected but very comfortable. There was a lovely cake and some cookies for us on arrival which was a nice touch. A taller wardrobe would be beneficial for ladies long dresses and jump suits. I managed to hang these on the outside of the wardrobe however. The advertised individuality designed chandelier wasn’t evident in our superior king room. The bed was very comfortable, the bathrobe and slippers were appreciated and there was plenty tea and coffee provided. Overall a great experience. We didn’t have breakfast as it was a bit overpriced for what we would have eaten in the morning. We did have some small plates in the New York bar on our first evening and we really enjoyed the food. We were hoping to get to the restaurant one evening but we sadly didn’t manage on this visit but we will definitely make a point of it at our next stay.

This was the third time I’ve been here, the four of us all opted for the three different dishes. I had fish,lamb and a beef vindaloo,each was a small portion and all was beautifully cooked. I thoroughly recommend Rubens

We had a great stay at The Rubens at the Palace. From check-in to departure, the team was attentive and efficient without being overbearing. Every request we made—whether it was a small room accommodation, a specific breakfast order, or just help with evening drinks—was handled promptly and professionally. What stood out most was how consistently friendly and helpful the staff remained throughout our stay. They also made a real difference when it came to logistics: arranging cabs for us at a moment's notice, often during busy hours, which made getting around London much smoother than we expected. All in all, a solid five-star experience. We’d be happy to stay here again on a future trip.

The hotel was perfect for our multi-generational group. The staff was warm, gracious and extremely helpful. They were particularly welcoming to our 9 and 11 year olds. The location is terrific and very walkable. It offers a perfect jumping off point for seeing so much of London. The rooms were quiet and very comfortable. I highly recommend.