The Rubens at the Palace

We were part of a coach-trip on a visit to Buckingham Palace. We came from Worcestershire. We had lunch at The Rubens and we were there for a couple of hour. As far as I was concerned it was superb! It's fair to say some people were not happy.......but the way their staff treated these 'issues' was with excellence. It wasn't cheap but I thought it was value for money. I HAD A GREAT TIME.

We normally stay at The Milestone at High Steet Kensington, but due to its very convenient location close to Victoria train station, I felt on this occasion, The Rubens at the Palace would be a better option. This is a beautifully sumptuous hotel, very cosy with comfortable public rooms, decorated to a very high standard and clearly very popular with our American and Canadian friends! The restaurant is beautifully appointed with welcoming staff who provide a slick and professional service , along with a pleasing manner. The breakfast here is a real feast, plenty of choice. In particular, the croissants are absolutely amazing. Had I had the room, I could have eaten a dozen of them! We had a superb room, extremely comfortable, a spacious bathroom with generous towels, as you would expect from a hotel of this calibre. A small query was expertly dealt with. I congratulate the reception staff for their welcoming, non superior attitude, a real pleasure to experience. We loved our stay at The Rubens, however, we do miss the Milestone and look forward to returning there shortly!

We have stayed at The Rubens several times and it just seems to get better and better with extremely attentive professional staff. Last time we stayed the hotel was going through an extensive refurbishment which is now complete and looking fantastic. We particularly like the new look English Grill restaurant where we enjoyed a couple of excellent evening meals (including an exceptional Tomerhawk steak). We booked an Executive Suite overlooking the Royal Mews (African Queen) which has the convenience of a separate sitting room and dressing area. The hotel went the extra mile to ensure our comfort and even purchased a memory foam topper for us as we found the new mattress too firm (if you prefer a soft mattress I would recommend contacting the hotel in advance about this). We were celebrating our wedding anniversary during our stay and we were completely blown away by the surprise laid on by the amazing team at the hotel who spoilt us with romantic treats and exclusive use of the leopard bar before dinner. This really was unexpected and we would like to thank Evelyn and all staff involved in making our anniversary so memorable. We look forward to our next visit.

This was our 7th time we had stayed at the Rubens and as always we had a fantastic time, This hotel has a very hard working staff that goes the extra mile to make you feel at home or do their best to resolve any problems. Special thanks to Evelin and all on reception. All the afternoon Tea and evening bar staff that made our stay very enjoyable. The Royal room was very clean and all amenities you wished for. The Royal Rooms are themed Rooms of British Royalty. The Bed was very comfortable and in the room tea/coffee, hair dryer, sowing kit, ironing board and iron, safe, Minibar, free Wi-Fi. Location of the hotel is great for Buckingham Palace, Houses of Parliament, Royal Mews

A lovely afternoon tea treat at The Reubens. A relaxed and friendly atmosphere with a fantastic selection of little sandwiches and cakes, especially the delicious raspberry and chocolate cake ! The staff are very friendly and really look after you, making you feel very special and so welcome. I would really recommend for an afternoon tea experience in London !