The Rubens at the Palace

The Ruben takes quality assurance to an entirely new level! Everything from check-in to the rooms themselves and the dining was superb! They paid attention to every single detail, and not only did I feel pampered, but I was also deeply appreciated. The food was divine! The location is close to everything, the Palace, Piccadilly Square, the parks, fashion, everything you could possibly want to do! I felt like royalty, without that stuffy fake facade...just delightfully important, and ladies, you just feel attractive and alive, in such luxury. If you want to get away from the cares of the world and enjoy great food and superb service, come to the Rueben. They are not happy until they know you are satisfied!

I had a wonderful stay at this beautiful hotel. Great location near Buckingham Palace, shops and restaurants. The staff were all excellent, friendly and welcoming. The bedding in my Superior King room was superb, so very comfortable. I loved the marble in the bathroom. The English Grille was beautifully decorated and breakfast was delicious. And their Afternoon Tea was exquisite! I highly recommend this hotel. My sister was so pleased to celebrate her birthday here and in London. You will definitely enjoy your stay at this charming, elegant hotel.

Firstly I’ll start with the positives. The customer service was fantastic. The staff were very polite and could not do enough for you. I had told the hotel that our stay was to celebrate my fiancés birthday so they had left a hand written note and a cake in the room which was lovely. The breakfast was really good, you could pretty much have anything you wanted and it was cooked fresh. The hotel is situated in a great location with lovely restaurants nearby and it’s a short walk to Victoria station and Buckingham Palace. The downsides, I had booked a superior king room as this looked more spacious and when we arrived we were told that we had been upgraded however when we saw the room we were so disappointed especially with how much the room cost. The room looked nothing like the photos on the website and it was struggle to walk around the bed due to the end of the bed being so close to the wall and the TV. I did mention my disappointment to the hotel staff and was given a box of handmade chocolates and a note which was a nice touch. I was also surprised to pay £200 to the hotel on arrival which I was not expecting. I understand the need to leave card details as a deposit but I didn’t expect money to be taken from my account. If you want to stay in a traditional British hotel with great service, this is for you but I have to say sadly we won’t be coming back.

My family and I had a truly wonderful stay at the Rubens. The location could not be better—it is one of the easiest hotels to find in London, literally facing the Buckingham Palace Mews. The building itself is beautiful, and it looks especially stunning at night. From the moment we arrived, we felt incredibly welcome. Jan, who greets guests at the door in his traditional red trench coat and top hat, was always there whenever we came and went. It honestly seemed as though he never left his post during our stay! His warm greetings and friendly conversations added such a special touch each day. Our rooms were luxurious, very comfortable, and well appointed, with excellent facilities and wonderfully responsive air conditioning—very much appreciated after long days exploring London. Breakfast each morning was a real highlight. Arthur, Geraldine, and Anna looked after us so thoughtfully, helping guide us through the extensive menu and making sure everything was perfect. The pistachio French toast was absolutely delicious—thank you to Anna for the recommendation! We also enjoyed cocktails at the bar before heading out in the evenings. Sarah was fantastic, offering great advice and recommendations that we really appreciated. The hotel is also perfectly located, just a short five-minute walk from Victoria and surrounded by countless shops and restaurants. Every member of staff we encountered was a credit to the hotel. Their warmth, attentiveness, and genuine care made our stay even more memorable. We would happily return and highly recommend the Rubens to anyone visiting London.

A. Warm and friendly welcome from doorman and staff, all of whom offer greetings whenever they pass and seem to always be willing to help and offer assistance. Great location too. I travelled with an organised tour group of 45 people, and felt aware that our large group sometimes gathered in parts of the hotel where we caused some issues regarding blocking of throughways, though hotel staff managed diplomatically and politely resolve any difficulties. My room was hugely disappointing, as although clean with a very comfy bed, it had no natural light, as the window was totally obscured by timber and vegetation. The bathroom was entered via two very steep steps, and the shower over the bath was useless for me as there was no handrail to assist stepping into and out of the bath, only a low handrail to assist once in the bath. I felt that the room and facilities were less than I had experienced at a Premier Inn, where there is at least a window and a walk in shower. Breakfast menu and buffet was exceptional as were the staff. Our group had all paid the same amount of money, and yet there was huge disparity in room type. I was with my sister, and she was accommodated in the Clarence suite, which you can imagine caused much (good natured) discussion!