The Rubens at the Palace

The food and overall historic atmosphere at the Rubens are good. The cooked breakfast is worth waiting for. Some of the staff are exceptional in their level of service, especially those at the front door. The Curry Room is welcoming and the food excellent. Our experience was let down a bit by the room - a superior king room. At over £500 a night, should we have expected a view out of the window? The view of the small inner courtyard is so dreadful, the hotel itself has obscured it with semi-opaque patterned glass. Certainly the worst view out of a hotel window ever! The hotel is of a size that many of the rooms will have this view or non-view. But the acts of kindness by some of the staff are not forgotten.

They took four unauthorised payments of£498 from our account. When we spoke to Louise who is the accounts manager she couldn’t have been less interested. She barely apologised. It has given us a very poor opinion of the hotel. It ruined our weekend & we are still in the process of trying to retrieve our money. We paid for our accommodation well in advance. When we arrived they took a £200 payment for goodness know what but we were assured that it would be an instant refund on checking out. We are still waiting for our refund. We have totally lost trust in the staff on this hotel & would advise people to be vigilant when staying there. Do not part with your Visa card as it gives them Cart Blanche to clear your account.

A great hotel in the heart of London! Would highly recommend the Suite. All the staff were extremely friendly and accommodating.

Great location… great staff nothing too much trouble. Beds exceptional as was the bed linen… breakfast all freshly cooked.

Love to stay at Rubens! From the moment you arrive, everyone and everything is very inviting & friendly. Such a great place & always my go to when staying in London!