The Rubens at the Palace

Another amazing stay at The Rubens. We have stayed at the Hotel many times when visiting London, so it was our number one choice again to celebrate our Ruby wedding. The rooms are beautifully appointed, with everything you need for a comfortable stay. Mr husband has been quite ill recently and therefore over the weekend he would be spending a lot of time in the room. Our room was lovely but there wasn't much room to sit. On our 1st morning, I went for a walk. On passing reception the staff asked if everything was OK. I did mention it was sad that it wouldn't be possible to enjoy breakfast in our room. Whilst I was out I received a call from Joe. He had been told of my conversation and wanted to help. He offered to move us to a larger room. On my return, Joe showed me the new room. This exceeded all of our expectations. Breakfast next morning in our room was amazing and the rest of our stay was exceptional. The service received went above and beyond our wildest dreams and made our anniversary even more special. Thank you to all the staff, especially Joe. Don't hesitate to book this Hotel if visiting London you will not be disappointed. The service, the ambience, the food are all 5 star plus

Out of thousands of hotels I chose this one for a more British experience, I love my room, although small it is well done, extremely comfortable, quiet, luxurious, great water pressure very quiet, staff could not be any nicer!!! Would come here again if I am ever back in London, very accessible to transportation, shops, restaurants and sights. It took me a few months of looking in my price range to figure out where I was staying so glad I chose the Rubens at the Palace!

Very attentive service-oriented staff. The hotel is older but very nicely decorated. Fantastic location near Victoria Station and an easy walk to St. James Park. A quintessentially British experience. My room (although described as cosy) was spacious and well-appointed. Everything was very clean

Me and my family stayed here for one night and it was fantastic. From the moment we arrived we were made to feel extremely welcome especially by Raj, the Guest Experience Manager. The rooms were great and breakfast was amazing. The location is great if you want to be in the thick of London, only a 5 min walk to Buckingham Palace. I'd 100% recommend this hotel to anyone staying in London.

Quintessentially British in decor! Beautiful, well-run property with friendly, capable staff that made the experience end-to-end a delight. I was initially not thrilled about commuting to my King's Cross office location from here, but the whole experience made it worthwhile and the access to Victoria made the commute super easy. As someone who notices the details, it was just clear at every turn that the staff here truly cares about creating an amazing experience for their guests so this might just be my go-to place when I travel to London every couple of months from now on.