The Rubens at the Palace

Excellent stay thanks to impeccable service, fine restaurant and pretty Christmas decor. The rooms are completely soundproof with nicely upholstered walls. Great weekend experience.

I booked a stay for my partners 'postponed' 60th birthday celebrations, i booked direct with the hotel for a 3 night stay, the whisky tasting and a meal at the curry room. We had a fabulous stay, the room was perfect, very comfy and quiet. Our whisky tasting was really enjoyable and Frank was great. The food at the hotel was superb, with a good choice of breakfast options, great to meet Chloe who looked after us very well, and the curry room was outstanding. We really felt very cared for by every staff member and they couldn't do enough for us.

I wanted a special place known to do Christmas well for my first time in London. The Reubens at the Palace understood the assignment! The hotel beautifully blends historic architecture with modern amenities, offering warm and homey vibes. Our room was uniquely and tastefully decorated like a palace guest room with a modern bathroom. It was clean and we heard absolutely no noise from other guests, even with a pretty full hotel the weekend before Christmas. The staff were phenomenal to us our entire stay, specifically Robert at the door, and Alicja and Shristi at reception. Robert is a hidden gem in plain sight. He takes his duties of greeting and assisting guests seriously, but he does it in the most authentic and welcoming way. If he isn't genuinely this nice of a human, he can add great actor to his great photographer award. He went out of his way to make sure we got the perfect photo for us to treasure as a memory. Location was wonderful with plenty of shopping, dining, and tourist attractions nearby. When you walk out the front door, you are directly across the road from The Mews at Buckingham. We didn’t take advantage of any of the dining options at the hotel, but I cannot possibly imagine the quality and experience being anything less than what we experienced overall. The Reubens at the Palace offers a great value for a luxury experience in London. We will definitely stay here again if we get another opportunity to travel to London.

From the minute we arrived we where greeted like family . The welcome they give you makes you feel like your at home. Its and old hotel with all the charm of a fairytale. People in London in general where extremely nice . We had a great stay and we are planning our return . Location is perfect if you like a stroll to big ben or buckingham palace. Worth every pound. A Big Thank you to the staff for making us Americans feel welcome.

We just checked out of The Rubens today and everything about our stay was excellent from check-in to check-out. When we arrived on Friday, our rooms were not yet ready and Joe went above and beyond to prioritize getting our rooms ready. This was very much appreciated as we were tired after a long day of travel! I would like to highlight that Joe really made our stay very special and made us feel very welcome from the initial interaction. The rooms were lovely and spacious and the lobby bar is a great place to spend the evening listening to live music and enjoying a cocktail. I would also like to thank John and Pascal for making our trip special. The Rubens is the only hotel we will ever stay at in London. Thank you once again to all the staff at The Rubens and we will see you next year!