The Rubens at the Palace

Excellent service at every turn, nothing was too much trouble.

The staff at this hotel are absolutely amazing. They couldn't be more efficient, helpful and friendly. Alicja at reception was the perfect example of this. She checked us out with efficiency and plenty of smiles and friendly chat. The guys at the New York bar were all superb with faultless service and the same can be said for the numerous staff at breakfast, we were made to feel comfortable and welcome and the quality of the cooked breakfast was excellent. (It's nice to have black pudding cooked nicely rather than either underdone or cremated!) The only downside to this hotel and the reason I've deducted a star is the size of the rooms and bathroom. For the money we are used to more space in both amenities and despite our room being a Palace Mews view we were unable to move the net curtains out of the way to enjoy it unless you stood there with the nets in your hand so it made the view a bit pointless! It's a shame as like I said, the staff throughout are truly 5*+

This is the loveliest hotel we have ever stayed in, during our many visits to London. The whole staff were so friendly, kind, helpful and nothing was too much trouble. The location is superb! Only minutes away from Buckingham Palace. I was treated like royalty when the staff saw that I was about to run the London Landmarks Half Marathon. They were just SO lovely. We are definitely coming back! 🤩

We had such a lovely experience at The Rubens at the Palace. My partner and I booked the chef experience, and it truly exceeded our expectations. Our host, Mohan, was fantastic — so warm, knowledgeable, and engaging. He shared some brilliant tips (especially when it comes to cooking curry, which I’ll definitely be using at home!), and really made the whole experience feel special. The tasting menu was absolutely fabulous, and the wines paired with each course were outstanding — everything complemented each other perfectly. It was a really memorable experience from start to finish, and we’ll definitely be coming back for more! We got a little goodie bag to home with. Thanks Mohan and to the chef at The Curry Rooms!

Fantastic experience during a 3-night stay in April. Obvious plus is their location, but the service and friendliness of the staff was truly what makes this hotel. Shristi was a standout! She greeted me each morning with a smile and was always looking out for me! Will be back!