The Rubens at the Palace

We stayed 3 nights here. From check in it was very professional. Room was small but comfortable and quiet. Only thing I didn't like was two beds pushed together and made as one. Breakfast was great quality and well done. I felt like the staff gave 100% to make our stay enjoyable.

We stayed here from June 11 to June 15,2017.First stop in our Europe trip and it has set very high standard to compare other hotels in Paris and Rome.We booked this trip through Costco and very glad that we chose this one over others. Check in was very smooth and staff was polite and welcoming.We had two rooms for family of four. Although room sizes are smaller compared to other ones they were clean and comfortable. Breakfast buffet, formal dinner for one night and one afternoon tea were included in our package and were the best part of our stay here.Food, presentation,service, everything was top notch and of royal standard. Another big plus is location of this hotel. It is far from the airport but very close to local transportation and some tourists attractions. If you are a daily workout person like my husband, only thing you may miss is the onsite gym but Hotel provide free pass for the gym nearby so not a big deal. If we visit London again, we would love to stay here again!

From Heathrow via train to Victoria it is a short walk to the subtle street front yet elegant Hotel Rubens at the Palace. Doorman and all staff were friendly and more than helpful. Patrick at the desk gave us an enjoyable conversation and inspired us to take a side day trip to Bath. We are grateful for our conversation with him. Our room was just right for the two of us and the location put us close to all we wanted for two days before heading to the Lake District walk. Coffee from the lobby urn and a newspaper accompanied a quiet read in the adjoining lounge. While the breakfast looked inviting at the hotel we took ours later from the local market. We found Jermyn St., St James Square , Fortman and Mason department store in the same area fun to browse and make a purchase. Hyde Park is close by and Buckingham Palace across the street where it always looked like someone important and in riding clothes was getting into a Land Rover.

I organised a baby shower this last weekend in The Rubens and I have to say, their customer service was next to none. From Camille and Jolenta helping me through the booking process - they were so quick to reply to my queries and were very helpful. To Julie, Gosia and Chris being very helpful on the day. Although our guests arrived late, Gosia was able to make some quick changes to make sure we still had a good day and Julie and Chris served our guests very well. All in all was pleased with the service and the afternoon tea and will definitely be using this venue again. Thank you for all you help!

We stayed here for our 30th anniversary and the customer service at this hotel is the best. They work so hard to make everything special and they went way out of their way to take care of us. The concierge is amazing and saved us time and money with their advice. We saved a long time for this vacation and this hotel is worth every penny. I will not stay anywhere else when we return. Plus, they are located in the best possible area. Thank you Rubens at the Palace for a wonderful experience.