The Rubens at the Palace

I was with some friends to participate in Royal Parks Half Marathon. It is very well placed to participate, to go in 20 minutes walking and when you finish come back for a quick shower. It is very well placed in the center of London with buses and Victoria Station very close. The rooms are very well furnished and very calm without noises. The breakfast buffet is wonderfull, with a great variety of meals. All the staff was very kind and attentive, but specially the waitress Julia y Guadalupe. My friends were with their little children and they were very kind. It is a good place to go with children. An very important, in my room there were several kind of plugs to charge all the electronical devices.

Warning that this review may be long! I wanted to take the time to personally reach out and congratulate the management on putting together an outstanding staff. I must say that after traveling all over the world, (Canada, all over the US, Mexico, Europe) I would rate The Rubens at the Palace as THE BEST HOTEL I have had the honor to stay in to date. My wife and I traveled to London Sept 26th thru Oct 1st for our 17 yr anniversary. I had written early requesting a special room view as this was my wife's first visit to London and I wanted to make it special. The staff not only gave us one of the most beautiful and comfortable rooms we have ever stayed in but the moment we walked in to check in the concierge greeted us as we checked in and knew exactly who we were and confirmed our dinner reservations. I thought it funny at first that she asked about our stay and if we were going to see a show while we were there but when we gave her the information and came back from seeing the show we found a special treat bedside welcoming us home from the show that evening with our turn down service, Especially Lucy who had a smile on her face every time we walked through the doors to greet us. Its those things that may seem little that mean so much and make your guests feel like kings and queens. Every time we left for the day and returned we were greeted with smiles and inquiries of how our day had been. We enjoyed dinner on arrival in your restaurant and again your staff did not waiver from exemplary attention to detail and genuine caring for your guests. The waiter Chris took the time to explain questions we had about the menu and gave his honest and absolutely spot on suggestions for our tastes. The hostess (young blonde woman, never got her name) was so kind and gave suggestions through town on where my wife could get a excellent lemon dessert in London when she heard that was her favorite as well as informing us that the 17th year anniversary is the year of furniture as a gift! Fun fact after doing some fast iPad research while we waited for our meal. This all points to what I state about your staff. AMAZING! The food was excellent and we enjoyed every bite! As picky as I sometimes can be I can honestly say I was unable to find a single flaw in your service, location, room, food. We continued on our trip to Ireland (which was my wife's primary desired location) however, after the trip was complete she even admitted she preferred London over Ireland and it was primarily due to your Hotel! So a strong thank you to you and your staff for truly going above and beyond to making my 17th anniversary a world class success!

Can't beat the lcoation, right down the street from Buckingham Palace. Easy access to the Tube, restaurants and grocery store. The staff are friendly and helpful and the hotel restaurant has a great breakfast and the bar makes a mean cocktail.

Beautiful hotel, comfortable rooms and outstanding service! The staff could not be nicer and everyone is so accommodating. The bar and restaurant are excellent! Wonderful location near Victoria Station, great restaurants and Buckingham Palace. Our stay could not have been better had we been guests of the queen.

We had a lovely stay at this hotel. The staff were really friendly and helpful. The breakfast was one of the best we have had in a long time and the breakfast staff were exceptional. A good start to the day. The location is great, near to Buckingham Palace and Green Park and convenient for Victoria.