The Rubens at the Palace

This was our third or fourth stay at Rubens over the past couple of years, we love it. All staff are so welcoming and helpful and polite - this goes a long way when making an impression on guests! They called up to our room after we arrived to make sure we were happy and had everything we needed, which was nice. The next day we asked at Reception for more milk and an iron, which were delivered to our room within minutes. Such a great location, and a lovely hotel. Can't wait for the next trip!

Another good stay at this well appointed hotel. As usual the staff were great. I asked to move room as my allotted room (101) was not only small but quite oppressive with no direct light and a step up to the bathroom. My request was dealt with very efficiently and without fuss. Thanks as usual also to the concierge team and especially Robert who hailed our taxis snd helped with our luggage. Would definitely recommend this hotel.

I had a wonderful stay at this beautiful hotel. Its location is outstanding: really close to the Royal palace and Hyde Park, to Victoria station and shopping areas. The staff of the hotel was incredibly friendly and attentive. They were ready to assist with everything I needed, from accommodation-related questions to providing a plug adapter or an umbrella for the rainy weather. I’d also like to mention the bar of the hotel with its calm, relaxing atmosphere and pleasant music. The team there is exceptional. I enjoyed warm conversations with the bartender and Lucio, the bar manager, who did everything possible to ensure I had my best experience. The hotel has a great team and I wish it prosperity and many grateful guests in the future.

Hello! Rubens at the Palace was the best experience. The staff was very accommodating and extremely friendly. They were very helpful with the bags! The doorman named Robert was so kind and the most polite, helpful, and respectful. I urge you to stay here to experience the lovely staff!

I would highly recommend the Rubens at the Palace in London. From the moment we walked through the door, we felt welcomed. The staff were friendly and professional and delivered a high standard of service. From the doormen to the staff at the English Grill and New York Bar to the elegant room, we were delighted during our stay. The room was very cozy and comfortable. It was also the quietest hotel stay that I can remember which helped us to recharge each night. Everything was clean and room service cleaned up and tidied every day. The location right across from Buckingham Palace is also ideal to so many destinations. Whether walking around or a block to the Tube, anywhere is reachable. When we go back to London, we will definitely return to the Rubens.