The Rubens at the Palace

Myself and my friend had a wonderful stay at Rubens Hotel to celebrate her 70th birthday. From the time we arrived and were welcomed by Jon the doorman, we have nothing but praise for your staff.   Jon welcomed us with a smile and a cheery word every time we left or returned to the hotel. Alicja on reception was extremely helpful, nothing was too much trouble and again everytime we were near reception a cheerful smile and a few words. When we were leaving she said she would miss our happy smiling faces which was lovely. John the concierge was also extremely helpful and we had a few jokes with him. Our room was clean and we appreciated the birthday message the housekeeping team left on the mirror. We also enjoyed the cookies and my friend enjoyed the birthday cake.  I had booked afternoon tea separately and that was also memorable. Thank you to all the staff for making our stay so enjoyable and I hope to return soon.

From the second you walk up to the door, you know you are in for a great experience. The Concierge team are friendly, attentive and great to share a joke with. The Reception team and cheerful, professional and welcoming. The Million Dollar cocktail is a must in the New York Bar and again the staff were fantastic. The room was very comfortable and me being me, spent a bit of time checking the overall cleanliness and I could not find a single fault. We'll done to the Housekeeping team who obviously focus on the smallest detail to keep the rooms perfect. Breakfast the next morning, was of a very high standard with high quality products being used, the Full English was perfect. We are very much looking forward to staying here again!

What a beautiful hotel, well located and with a lovely team of attentive and welcoming staff. Especially Joe, who was so professional.

This is a lovely hotel, ideally situated for many tourist attractions. Easy walking to Buckingham Palace, Westminster Abbey, Horseguards Parade etc. The rooms were well appointed with a really comfortable bed. All the staff we encountered were very friendly.

My husband and I spent a week at the Rubens at the Palace, and it was truly exceptional from start to finish. I honestly can’t imagine a more perfect place to stay in London. The hotel is picture-perfect and ideally located — we were able to reach major attractions and popular spots within minutes. The moment we walked in, we were greeted by the hotel’s wonderful signature scent and staff who offered some of the warmest, most genuine hospitality I’ve ever experienced. Throughout our stay, every team member went out of their way to make us feel welcome and well cared for. Our room was beautifully appointed and overlooked the Royal Mews, which was such a unique and charming view. Housekeeping visited daily and kept everything pristine. Considering the combination of elegance, service, and location, the value is excellent. The hotel also has several great dining options, and their afternoon tea is an absolute must — one of the highlights of our trip. Our week in London felt magical, and staying at the Rubens at the Palace played a huge part in that. I can’t recommend this hotel highly enough.