The Savoy

We booked a night here for my wife’s 50th birthday along with tickets for Paddington at The Savoy theatre next door. We’ve been lucky enough to stay in some great 5* hotels but this was a different level. We arrived just before 3.00 and were impressed with check in which was welcoming, friendly and efficient. Our cases were taken at the door as we arrived by taxi and my wife loved her birthday being acknowledged with an upgraded room and we appreciated a short orientation of the communal areas of the hotel. The room wasn’t quite ready so we were shown through to the reading room and offered complimentary champagne & water before we quickly got a text advising our keys were now available. The room was stunning with all the touches you’d expect, Nespresso machine/complimentary soft drinks in fridge/robes & slippers etc. We used the leisure facilities (a beautiful warm pool) and enjoyed the room before walking across the road to the theatre. After the show, we’d booked a table for cocktails at The American Bar for 9.30 (we were told the performance would be completed by then) but it was nearer 10.00 when we arrived. Despite being busy, they had kept our table for us and we enjoyed a couple of fantastic cocktails listening to the live pianist. Not surprisingly, we slept well on the comfortable bed and the next morning checking out with the same person who checked us in the previous day was again friendly and efficient. Our overriding impression was the service that wasn’t stuffy like you might fear in a top end hotel but friendly and relaxed. Everyone we encountered acknowledged us with a smile & greeting and genuinely wanted us to have the best time. Obviously it’s not cheap (and for us probably a one off) but everyone should have the experience if they can, we’ll remember it forever.

We stayed for one night as a couple. The check in staff were lovely, and the staff were friendly and very informative. On entering our superior room, we were a little disappointed by the size, particularly the bathroom. I’m very petite and could still touch the end of the bath with my feet, so it would likely feel too small for an average-height man. That said, the bed linen was beautiful, and the pillows and quilt gave us one of the best night’s sleep we’ve had in a hotel. The room temperature was perfect, and the complimentary soft drinks in the minibar were appreciated. We ate lunch in the hotel and the food was outstanding, with breakfast equally excellent. The Savoy offers an experience like no other, and although the room felt smaller than expected, it’s a minor detail in an otherwise exceptional stay. Five stars from us, and yes, we would return.

We have returned from a wonderful three night stay at The Savoy. Everything was fantastic from breakfast in the gallery to drinks in the American Bar and dinner at the Grill. We stayed in the newly refurbished rooms with views of the gardens and Thames which were lovely. All the colleagues and managers were so kind, thoughtful and charming. We will definitely return.

Amazing afternoon tea. Thanks Maithili and David for the generosity and customer service skills were amazing. Plenty of food and hot drinks, great ambience and decor. So much food, we rolled out! Must be experienced!

The hotel is immaculate, everything is just perfect. The cleanliness is faultless. The staff were all charming and we were made to feel welcome immediately. The room was spacious, spotless and had an incredible view of the Thames. The food and drinks were wonderful.