The Savoy

The Gallery room is a very pleasant setting for Afternoon Tea Waiting staff were very attentive overall but a few school boy errors happened which did not reflect a 5* experience. When pouring the Champagne please show the label so we can see we are getting something decent! Tea arrived to then discovered that there were no tea spoons on the saucers! Requested and received and then discovered (from looking at other tables) that the sugar cube tongs was also missing! At this stage I used my fingers (sorry) Sandwiches and scones were lovely but a bit disappointed with the sweet selection as two out of the four treats we did not like However it was a lovely experience in a beautiful relaxing setting

Yakub our waiter was an absolute delight, welcoming, friendly and professional. He is a credit to the savoy.

After a rocky start with some communication issues, sorted out by Anna, a special thanks also goes to Isaac, the butler, for looking after and helping with a surprise for my wife's 60th. The views from the room were spectacular. The suite was very nice. Anna, thank you for all your work in sorting out the room; hopefully, I was not too much of a pain with all my requests. Afternoon tea was impressive.

What an amazing place!! Silver wedding anniversary stay for 3 nights. The service from everyone has been outstanding from dealing with Ines for extras to the room, and every single staff member who made sure they greeted with a smile and a how are you, can we help you. The attention payed to my wife for our anniversary will never be forgotten and I honestly can’t thank you enough for our time with you. If anyone is in doubt please go you will not regret it. Diolch Ceri and Catrin.

A good stay at The Savoy. I stayed for one night on my way down to Devon and had a lovely experience overall. I was kindly escorted to my room by, I believe, Daniela, and was very pleasantly surprised to find that I had been upgraded. The chocolates in the room were such a lovely touch and made the arrival feel even more special. The room was very comfortable, and I particularly loved the underfloor heating in the bathroom. I have this at home because I get cold feet, so having it here was a little luxury that I really appreciated. It’s those small extra details that make all the difference and make a stay feel special. The doormen were friendly and welcoming, and breakfast was good. The only slightly uncomfortable moment was when the server asked me, quite randomly, whether I was staying for work. I wasn’t, and I could see the people sitting next to me listening to the conversation, which made me feel rather awkward. I’m an incredibly private person and don’t particularly like strangers knowing what I’m doing or why I’m staying somewhere, so I would have preferred the question to have been asked more discreetly, if it needed to be asked at all. I’m sure there was no bad intention behind it, and perhaps they simply have a lot of guests staying for business, but it did make me uncomfortable. I was in London purely to do some shopping and see *Paddington* at the theatre conveniently attached to the hotel, which made the location perfect for my plans. I also tried room service. It wasn’t bad, although the food wasn’t my favourite. The one thing that really disappointed me, and the reason I’ve taken a star off, was the pool. One of the reasons I chose to stay here was specifically to use the pool. I had planned my morning around it, got ready and made my way all the way there, only to discover that it wasn’t open. I was disappointed that I hadn’t been made aware of this beforehand, particularly as access to the pool was one of the factors in choosing the hotel.