The Savoy

The rooms are comfortable but slightly dated. Staff were attentive and helpful, and the lounge is a real asset for a quiet coffee and some reading. However, the spa feels rather small and the gym can become overcrowded at busy times. The most disappointing aspect was the food, which felt basic and overly processed for a hotel of this standard; the scrambled eggs appeared microwaved and the breakfast fruit (melon and watermelon) was not fresh.

Firstly where do I start. I don’t write reviews but feel so tonight that this has to be said. This was a holiday my husband dreamed of but despite all our expectations the hotel was a huge disappointment . On arrival I was humiliated in a busy reception area when they tried to over bill me by £900 I had to get my booking out to prove the actual price I had in it and even then it was he would have to investigate this . Finally they apologised as I had actually booked direct with them months back and had discount. It was very busy around the reception area and I felt like I was a down and out trying to get a cheaper room . I needed to book an accessible room due to being a transplant patient. But to get an accessible room I had to pay a higher class room which I did but I was now climbing up to a different room cost. Who ever designed their accessible room heritage clearly isn’t disabled whilst they have a bigger bathroom with support rails there is no raised toilet and chairs in the bedroom are so low you can’t get out of them unless your able and fit Room 346 view was the brick wall opposit and vents considering the extra cost to up the room is very dark and lights kept on the room directly opposit I don’t think the resident realised the light in their bathroom right opposit our bedroom window was very revealing to who ever it was through the frosted glass window they should at least have a blind or tell the resident lack of privacy Breakfast well I am sure it just can’t be us having such a poor stay First breakfast which by the way we had paid for in our package was great. The waitress was there on it coffee lots of it and very pleasant we sat in the gallery the package she explained it all and it was a full breakfast with selection of pastry and toast and coffees and juices and we were straight in and sat down Saturday had to queue for a table in the Gallery . On arrival at the table it had been over looked that the jams from the previous occupants where not refilled and empty our coffee was served to the wrong table and they didn’t notice we sat and waited Then again we asked for the same package as Friday expect to day only half of what we had Friday was delivered . I sat and watched around the Gallery as service appeared a lot different to others On the way out I asked if the breakfast package was different on a Friday to on Saturday and was assured no they exactly the same so it must have actually been us then that seem to be. Having bad service from the check in point The remote control batteries had gone in the TV for such a high end hotel the TV channels very basic I will say the door men were amazing and noticed I was going to struggle with the step into the tax and he remembered each time to get his little step for me which I am very grateful to him for . Like o said I am not one to leave reviews but furniture in the room was all scratched and chipped and peeling and despite the hall entrance there was no coat hooks to hook your coats only a little details but was always looking for somewhere to hook your coats only especially given the rain we had Friday . Our waitress Friday in the Gallery was amazing and you could she was there to make breakfast good but the hotel much busier Saturday and you could see the change in the food the service and the rushing . Over an hour it took us to be seated and complete breakfast Saturday compared to Friday. For a hotel with such a huge reputation as The Savoy I am gutted to be writing this review and so disappointed and finally on check out today I have now had two different invoices emailed to me for different amounts which I still can’t work out what they billing me for . With regret I wouldn’t recommend to others and we have done many high end hotels in Monaco, Dubai and across American New York and this fell so disappointing from the minute we stepped inside gutted

Reassuringly expensive - spent an afternoon in the American Bar situated on first floor. Well looked after by the staff and enjoyed a couple of signature cocktails.

We have stayed at the Savoy for a number of years for our Christmas visit to London in December. I have stayed in many 5* hotels around the world through work. The Savoy always has a magical feel and we are repeatedly made to feel extremely welcome and special as if we are their best customers. It truly is one of the best hotels in the world and have perfected luxury. The location tucked away off the main road next to the river is nice and central for everything. The staff are extremely friendly, helpful and couldn’t be more accommodating to every requirement. The bars are lovely and the club sandwich is one of the best in the world. Why choose anywhere else in London, we don’t!

We booked here for afternoon tea and thoroughly enjoyed ourselves. They had a refurbishment, which looks incredible! The sandwiches are refillable, all you have to do is ask for whichever ones you want, which was great as we have been to some places where you cannot have more! I'm more of a savoury lover, so they were my favourite part; however, the cakes and chocolate after were wonderful! Great selection of teas, and also have the option to add champagne. Overall, definitely one of the better afternoon teas we have had in London!