St. Pancras Renaissance Hotel London

.... this was the message in guest relations email ahead of check-in. Our stay was Unforgettable, but for all of the wrong reasons: Advised at reception we'd been upgraded, but in fact we hadn't and our floor 2 room was shabby (due for refurb in 2026) not clean (3 requests before it was done) had a previous guests clothes in the wardrobe, cracked window, and a very poor shower. Our luggage didn't get to the room despite being arranged at reception (room wasn't ready), 2 chase up calls and a final visit to reception which meant we were then late for our dinner reservation. Breakfast was so slow and not as ordered. Fortunately we weren't catching an early train. This is an abbreviated version of the debacle called hospitality, but hopefully it will be helpful to fellow travellers of what you might expect. The only reason I've rated at 3* is that eventually one of the managers tracked us down to apologise and do his best to put things right. He did manage to get the room deep cleaned where several colleagues had failed. So thanks to Liardi for trying your very best, your empathy and professionalism does you personal credit, but Marriott need to get their act together to support your efforts.

We stayed in the St Pancras hotel on our wedding night. We had informed them in advance that it was our wedding night and had said that we would be arriving late and we would really like our luggage to be ready in our room (we had dropped it off at the hotel the day before). When we got there at midnight, exhausted (and in full wedding dress etc.) our luggage was not in our room and it took a really long time for them to find it and bring it up. There was no apology, no friendliness and not a single congratulations at any point! Room nothing special, disappointing for the price. Quite upsetting all in all.

Had drinks, can’t praise the staff enough. Very attentive, not pushy and on a very hot day kept out water glasses topped up. Nothing is too much trouble for the staff, including a tour of the hotel, including the famous staircase. Thank you.

I stayed at the St Pancras Autograph at very short notice as BA flight canx my booking reservation so stuck in London overnight! Wow!! Every cloud and all that! Gorgeous hotel in a beautiful old building. Check in experience was really first class. Beatrice was welcoming, friendly and professional. Fantastic room - spacious, spotlessly clean and very comfortable with everything you need from a first class hotel. Amazing bar - a must visit. Friendly bar staff. A really excellent stay & highly recommended. I will be back!

Dirty, manky hotel. Whilst the public bars, restaurants are pretty the inside is dreary and old. I got stuck in a lift and chose to take the stairs - disgusting space and so smelly. My floor 3 was old and I actually felt quite scared. I couldn’t wait to leave this morning and didn’t even shower as hated being in the hotel and ran out at 8am to get home to shower. The smell on my clothes is disgusting. Management take a sniff test in common areas od hotel it’s disgusting. awful this is a one star with fancy restaurants and nice building. I wouldn’t even pay 50 a night to stay here again I’m glad I was not with my child as she would have found it traumatic