St. Pancras Renaissance Hotel London

We spent a weekend there as a family. Booked two rooms, one with a Queen bed and one with two twins. We ended up with a disabled person's room with a window that was barely a foot wide by a a foot tall, overlooking a wall. And, the room that was supposed to have the twin beds had a double. When we called to request a room change we were asked if we had specified that we did not want a room with wheelchair access! That was a first. To make things worse a couple of the overhead bulbs were out, exacerbating the dungeon like feel. That no one did anything about it after we complained, clearly meant the intent was mood lighting. What was less clear was whether the inspiration for mood was out of the Prisoner of Chillon. I should add that BA was having some sort of an issue with their booking systems and the resulting cancelled flights had left the hotel short of rooms. That didn't explain the attitude or their lack of understanding. Although, after much negotiating my wife did manage to get them to pick up our dinner tab one night. On the positive side, the location is fantastic and very central. St. Pancras station is in the building making that quick jaunt to Paris very convenient.

Booked in for a single night - but I have stayed there before previously booking 3 rooms for a family event. The check-in staff were very friendly and helpful. The room was clean, tidy and very welcoming. Everything worked and the lighting was excellent. The bed was very comfortable and the air conditioning was quiet and efficient keeping the room cool - as I like it. The bathroom door did not stay open and as a result the bathroom smelt - which was a real shame but propping the door open seemed to ease the smell - more by dilution than by addressing the root cause. I advised the check-out staff of the smelly bathroom when I left. The check-out staff were very friendly and polite. I have yet to stay in a Marriott hotel where I am recognised for my level of Marriott rewards membership - which is Gold.

This a lovely building and well situated for St Pancras and underground station. We stayed for two nights. We stayed in a Barlow Room. Our room was more basic than expected but clean and had all essentials. The breakfast is a buffet and has a good selection of food. I ordered fried eggs on the second morning but still hadn't arrived after 15 minute wait. Our waitress was very apologetic and chased the order up twice. We were disappointed that there was charge for wifi as many other hotels usually have free wifi access.

Almost missed our train to squeeze one last drink served by Nuno in to our schedule! His cocktails and recommendations were perfect and well worth the sprint to the platform! Will definitely visit the bar and hopefully Nuno again! His Zacapa Old Fashioned was the highlight of my weekend...

We booked this hotel as a treat as we were staying in London for the weekend to celebrate our 10th wedding anniversary. The hotel is fantastic, clean, beautiful flowers everywhere. The staff are all very attentive. We had checked in on line and when we went to reception and gave our name the receptionist without looking at the computer already knew we had checked in which we thought was amazing. He enquiried what our visit was for and when my husband told hi me our anniversary we were offered a glass of bubbly. We declined as we were sightseeing in the afternoon but on our return to the room had received a bottle on ice complimentary. What a beautiful touch. Rooms are spacious and lovely queen size comfortable beds, breakfast ordered and served in our room, recommend the eggs benedict gorgeous. Will have no hesitation in staying here in the future,