The Stafford London

We have been guests at the STAFFORD twice following the advice of a dear friend. The hotel is charming and the front desk, fore staff, restaurant staff and housekeeping is fantastic. A couple of comments, too often they are overwhelmed at breakfast and the service is slow and often mistaken. There is no flexibility as far as late check out is concerned, the best you can get is 30 minutes which is almost a given even in factory hotel chains. The worst part is precisely the most popular outlet of the hotel, their American bar. Everyone there from hostess to managers and service has an attitude, and by that I mean a very cold, dismissive and sometimes even rude attitude. In one of the many episodes that we reported to the front desk I would highlight a shocking comment by a waiter to my wife who had just arrived one day later than me and didn’t remember the room number. The ironic and insulting comment of the waiter was “oh yes… surely… you don’t remember your room number….” I leave to your imagination what such an inept waiter was trying to imply. Every time we came to the hostess’s desk she would leave and make us wait and gesturing with her hand in the distance to be patient. After a good 10 minutes with no less than 10 tables free we went to the restaurant of the hotel. I was really looking forward to making this our hotel of choice in London… It’s seems we will have to continue our search

I loved staying at The Stafford. Everything is luxury… from the very comfy beds and linens and towels- to the copious supply of quality guest amenities. All the staff are kind and helpful. Flower arrangements are bountiful. Plenty of drawers and cupboard space in our room. Cupboards have lights that turn on automatically. Our newly renovated bathroom has an electronic toilet that doubles as a bidet with a heated seat. My husband didn’t like the heat but I did The only thing I missed in our room was fresh air. We had to have aircon instead The concierge team are v efficient and helpful with calling taxis, booking restaurants and giving directions There is a well known pub(Bertie’s)attached which serves good salads and is very festive

I was on the planning committee for the Suncoast Hight School 1975 50th reunion. I have never received such exceptional, professional, responsive, competent, amazing customer service. Brian (food/beverage manager) is to be commended for going above and beyond the call of duty to provide white glove, gold start, blue ribbon customer service. The event was flawless thanks to Brian and his staff.

Quality small London boutique hotel conveniently located to many quality restaurants, shopping and London attractions. The staff if courteous, friendly, cheerful and accommodating. Older historic building with an interesting history that has been converted to a hotel. Great value if you are looking for quality service but don't want to spend “Ritz Carlton/Four Seasons” pricing. Rooms are a small and in need of upgrading but sufficient. Nice restaurant and bar which i am told is in scheduled for major renovation this fall.

Had a wonderful Lunch party for 12 , the staff , food & wines could not have been better . I would highly recommend The American bar & The Gamebird restaurant within the hotel to anybody . Keep up the good work to all the staff that made the visit a wonderful experience