The Stafford is a great hotel, having stayed a few times I’d recommend it to anyone staying in London looking for a quality hotel in a great location. However I’ve been left a little disappointed recently as my credit card was charged by The Stafford TWO YEARS late without any notification. This caused me a lot of stress as I assumed it was fraud - and despite me sending multiple emails to the hotel manager I have not even received a response, let alone a satisfactory one. It’s really poor admin to be charging guests years afterwards.

I have stayed several times here over the past few years. I have eaten in the Game Bird many times. At one point, the American Bar was a second home to my lager associate and I. The Stafford is classy, understated. The staff are superb. I can’t stress enough how good this place is. The courtyard is amazing; thankfully we are getting back to summer so it can be enjoyed. If you want to show a friend, colleague, or partner, that you are stylish with a bit of money, this is the place to be. AWESOME.

Pros: it’s a great central location and no right on the street so theoretically quiet. We walked past this hotel for years before we moved out of London on our way to 67 Pall Mall, the fab wine club. Cons: we had a terrible night sleep because of continuous machinery noise. At first we thought it was a helicopter outside but it continued all night. We were in room 603 on the top floor and I guess it was air conditioning condenser units on the roof. There was a low frequency vibration all night and it sort of started and changed, presumably as different units started and stopped. I tried using my apple noise cancelling earbuds but it didn’t help much. Both my wife and I had the same experience. Based on this experience we could not recommend this hotel. A good nights sleep is the minimum requirement for a hotel, especially in this price range. It was also a bit disappointing that, despite reporting the issue in the morning, the hotel hasn’t responded to us.

We returned from a week in London at the end of March. Although I can't actually give The Stafford credit for the really lovely weather we had during the week, I can give the entire team full credit for their warmth, their enthusiasm for their profession, and the care and attention they gave us. This was our 7th stay at the Stafford and it is incredible that they consistently maintain such a high level of service. We really do feel that we are coming home every time we set foot in the hotel. The American Bar is our favorite spot to begin and end an evening. The drinks are creative, delicious, and beautiful thanks to Salvatore and Benoit. Salvatore taught me how they create a lemon peel origami-like garnish--truly a highlight of the trip for me. This level of personalization is what makes The Stafford our favorite hotel in the world. We are always sad to leave, and always eager to return.

Some people are used to dining in high class establishments. We are not! This was a very special treat for my wife's 60th birthday. We went for Afternoon Tea. Every member of staff made us feel very welcome. They were all very professional but also polite and friendly. At no time did we feel that we were "intruding". Because of the service we received and the friendliness of the staff, we both enjoyed our afternoon tea very much. The food & selection of teas were excellent. The surprise "Happy Birthday" plate was also a very nice touch & much appreciated. The lady who brought it to our table also sang "Happy Birthday" which was very kind. So, thank you to everyone who helped with making the arrangements (Kristina) and for providing excellent service on the day. We both had a lovely time.