Taj 51 Buckingham Gate Suites and Residences

Yet another Stellar Experience at Taj 51 As soon as you walk into the lobby of 51 Buckinghamgate you feel you have come home! From the warm, cheerful greetings to the extremely efficient check-in to the personal touch that is put Into everything the team does, one feels enveloped in warmth. Walking into the well appointed spacious suites is like arriving home! Special thank you to the entire team headed by Ms Zuzana for surprising me with a Birthday cake and card signed by the entire team! What a special gesture! Big thank you to Alex for securing on of the most difficult tables at such a short notice! This team is what keeps us coming back again and again to 51.

I was treated to the Jasmine Afternoon Tea experience by my little sister. As soon as we arrived we were treated so well and everyone was so respectful and kind and welcoming. The decor was beautiful , colourful and traditional and felt very comfortable. Waiters and Waitresses were very attentive. The explained the origins of every part of the Afternoon Tea. I would highly recommend the Masala tea and then the Gunpowder tea out of all the options. All the savoury and sweet options in the Afternoon Tea were so delicious. Great portion size and we ended up taking lots home. They even bought out a slice of Birthday cake for me which was a lovely touch. I really enjoyed myself , I felt really special and I would highly recommend this place for an Afternoon Tea special treat.

The finesse and sophistication expected at Taj Hotels was missing from the start and it was self evident . Good management means everything working like clockwork . The team work was conspicuous by its absence. It was most evident in the coffee shop common to both Taj Hotels . The service was appalling . To get someone s attention was difficult and required much effort . After that to get everyone s order correctly and completely executed in the chaos was another task , not to mention the time . This was at tea time but breakfast time was no better. Breakfast had better service at 51 . A well known journalist friend told me that room service took 2 hours and many reminders to execute their simple order of a cognac. The check in was adequate but not classy .

Our experience at this hotel was quite disappointing and, in our opinion, it did not meet the standards of a five-star property. The positives were the excellent location and the room itself, which was spacious, comfortable, and very well equipped. We were very satisfied with the accommodation. Unfortunately, the service was the weakest part of our stay. The staff were not particularly attentive, and service was consistently slow. On our first night, we arrived late and ordered room service. It took over an hour to arrive, and the order was incomplete. On another evening, we requested an extra pillow, and it also took an unreasonably long time to be delivered. Breakfast was another disappointment. The restaurant was always extremely crowded, and we had to put our name down and wait for a table every morning. In addition, the breakfast selection was heavily focused on traditional Indian cuisine, reflecting the Taj brand’s heritage. While we appreciate the concept, we expected a more international and varied selection for a hotel of this category. Overall, the hotel’s best features are its location and comfortable rooms. However, the level of service and the overall guest experience fall well short of what we expect from a five-star hotel. We would not choose to stay here again, as we believe there are better options in London at a similar price point.

What an excellent hotel and service. It felt like our home in London. We used to look forward to coming back after the day of wandering around in London. Perfectly designed, ample space and actually felt sad while checking out.