Taj 51 Buckingham Gate Suites and Residences

Dear Taj 51 Management Team, I am sorry to raise this in the middle of our stay, but our experience so far has been far below the standards we expect from Taj, particularly from a premium property such as Taj 51 Buckingham Gate. A very basic issue today was that our suite kitchen had no spoons, forks or knives available, and nobody had guided us regarding these basic amenities. After contacting the team, it took approximately 45 minutes and three reminders before the cutlery was finally delivered to our room. This is extremely disappointing for a premium serviced-suite experience. We were also surprised to find that still drinking water is being charged at approximately £8 per bottle, even for resident hotel guests. At this level of accommodation, charging such a high amount for something as basic as drinking water does not align with the hospitality and guest experience we associate with Taj. At the very least, adequate complimentary drinking water should be readily available to resident guests. We are longstanding Taj members and loyal customers, spending approximately ₹10–12 lakhs annually across Taj properties. We continue choosing Taj because of the service, hospitality and attention to detail traditionally associated with the brand. Unfortunately, our experience at Taj 51 so far has not reflected those standards. We are still in the middle of our stay, so rather than simply registering a complaint after departure, I would appreciate senior management looking into these concerns immediately and ensuring that the remainder of our stay is handled with the level of service expected from Taj 51 Buckingham Gate. I would also appreciate speaking personally with the Hotel Manager or senior Duty Manager to understand how these concerns can be addressed during our current stay.

Taj 51 Buckingham Gate Suites & Residences was hands down one of the best hotel experiences we’ve ever had while traveling overseas. From the moment we arrived, every single member of the team made us feel genuinely welcome and cared for. A special thank you to Amreen and Manish at the front desk, who were incredibly proactive, friendly, and accommodating. No request was ever too much, they consistently went above and beyond to make our stay perfect. The team in the café was equally wonderful, always warm, attentive, and a pleasure to interact with. The rooms were spotless, beautifully maintained, and extremely comfortable. The entire property is stunning, and the housekeeping team did an exceptional job throughout our stay. The food was delicious, and what truly stood out was the level of care and hospitality shown by everyone. They made us feel less like guests and more like family. Every request we had was handled with genuine kindness and efficiency, making us feel completely at home. We travel often, and this level of service is rare. We’ve already decided that every time we return to London, Taj 51 will be our home away from home. We can’t recommend this hotel highly enough. Thank you to the entire team for making our trip so memorable. Five stars all the way!

Yet another Stellar Experience at Taj 51 As soon as you walk into the lobby of 51 Buckinghamgate you feel you have come home! From the warm, cheerful greetings to the extremely efficient check-in to the personal touch that is put Into everything the team does, one feels enveloped in warmth. Walking into the well appointed spacious suites is like arriving home! Special thank you to the entire team headed by Ms Zuzana for surprising me with a Birthday cake and card signed by the entire team! What a special gesture! Big thank you to Alex for securing on of the most difficult tables at such a short notice! This team is what keeps us coming back again and again to 51.

I was treated to the Jasmine Afternoon Tea experience by my little sister. As soon as we arrived we were treated so well and everyone was so respectful and kind and welcoming. The decor was beautiful , colourful and traditional and felt very comfortable. Waiters and Waitresses were very attentive. The explained the origins of every part of the Afternoon Tea. I would highly recommend the Masala tea and then the Gunpowder tea out of all the options. All the savoury and sweet options in the Afternoon Tea were so delicious. Great portion size and we ended up taking lots home. They even bought out a slice of Birthday cake for me which was a lovely touch. I really enjoyed myself , I felt really special and I would highly recommend this place for an Afternoon Tea special treat.

The finesse and sophistication expected at Taj Hotels was missing from the start and it was self evident . Good management means everything working like clockwork . The team work was conspicuous by its absence. It was most evident in the coffee shop common to both Taj Hotels . The service was appalling . To get someone s attention was difficult and required much effort . After that to get everyone s order correctly and completely executed in the chaos was another task , not to mention the time . This was at tea time but breakfast time was no better. Breakfast had better service at 51 . A well known journalist friend told me that room service took 2 hours and many reminders to execute their simple order of a cognac. The check in was adequate but not classy .