Taj 51 Buckingham Gate Suites and Residences

My family and I stayed at the Taj during December 30th - January 4th. We had a first class experience from the moment we arrived to the day we checked out of our room. The hotel is beautiful and its central location is excellent. Many of the local landmarks and sightseeing areas are within walking distance. The subway station is also a very short walk and was very easy and affordable. All of the staff at the Taj are very friendly, professional and courteous. We stayed in a two bedroom apartment with a small kitchen and nice living room. The apartment was well furnished and very comfortable and relaxing for our entire family. The hotel was decorated very nicely for the holidays and the holiday lights were very festive and beautiful in the evenings. We highly recommend staying at the Taj!

My family of 10 recently stayed at the Taj 51 Buckingham Gate, and I can confidently say this property has set a new gold standard for hospitality, service, and accommodations. Traveling with a large group can be stressful, but the team here made us feel completely supported from arrival to departure. I want to specifically recognize the individuals who made this happen: Mathew (Management) demonstrated exceptional leadership from the moment we arrived. He set the tone for our entire stay and not only greeted us but intuitively connected with my parents in their native language. This instantly made them feel at home and showed a level of personalization that is rare to find. His proactive nature was outstanding as he checked in on us throughout our stay and even after departure to ensure our experience was flawless. He truly went above and beyond to make our stay extraordinary. Amreen (Front Desk) handled our check-in and check-out with incredible emotional intelligence. Upon arrival, she read the room perfectly by recognizing we were exhausted. She made the process seamless and painless. She balanced efficiency with genuine warmth, which we deeply appreciated. Throughout our stay, when she would see us, she would pause what she was doing to smile and greet us. The breakfast and tea service at Kona were spectacular. Sudhish and Pawan provided attentive, anticipatory service that matched the high quality of the food. They made our mornings amazing and I have to say that the tea experience was a highlight of the trip. A massive thank you to Francesco (Concierge) for deftly managing the logistics of our departure. He handled 25+ pieces of luggage for our group of 10 and ensured everything was loaded onto our bus with grace. He made a heavy lift look effortless. We stayed in the Falconer's Suites, which I highly recommend. The housekeeping team kept them immaculate, and we were touched by the thoughtful gifts delivered on New Year's Day. We especially appreciated the special attention given to our children. My only constructive feedback concerns the fitness facility. For a hotel of this caliber, the equipment felt a bit dated. Updating the gym to match the luxury of the rest of the property would make this a perfect 10/10 experience. Despite the minor note on the gym, the service here was unmatched. Because of the incredible care we received from this team, we will now look to stay at a Taj property any chance we get.

Overall the service was excellent. Rooms were exquisite. Concierge was excellent. The biggest issue was food service. The service was crowded and the quality was mediocre. There was limited seating and we would have to have an hour for breakfast. Poor planning. We would go across the street to get food for breakfast and not on site.

As a regular guest at the Taj this stay was great as usual. All the staff are welcoming and looking after all our needs. Its always great to see Mathew and Ankushpal along with the rest of the front of house team . Breakfast is always started with a perfect cup of masala tea and some great fresh aloo paranthas. Always look forward to coming back. See you all soon.

Used to love the Taj chain for its customer service, but this will be sadly our last stay. Every time we have visited London, which has been 5-6 times over the past 12-14 months, this has been our hotel of choice. I booked the room about 2 weeks ago and wanted to change the stay date due to family matters, but they declined under the cancellation policy. I decided to gift the stay to another family member, who pointed out that we had been overcharged significantly. The price for 1 night at the hotel had gone down from £517.50 to £360. I requested that they match the price, as it not only seems like bad practice but also a lack of care for a regular returning customer. Once again, they refused but said they are happy to change the stay date now. Over the past 12-14 months, the hotel has been undergoing constant renovations, which meant that every time we visited, the service did not meet the high standards for which they charged, but as an understanding customer, we never complained. This treatment has left us with an overwhelmingly sour aftertaste of the TAJ chain, which I don't think we will ever visit again.