Taj 51 Buckingham Gate Suites and Residences

Overall the service was excellent. Rooms were exquisite. Concierge was excellent. The biggest issue was food service. The service was crowded and the quality was mediocre. There was limited seating and we would have to have an hour for breakfast. Poor planning. We would go across the street to get food for breakfast and not on site.

As a regular guest at the Taj this stay was great as usual. All the staff are welcoming and looking after all our needs. Its always great to see Mathew and Ankushpal along with the rest of the front of house team . Breakfast is always started with a perfect cup of masala tea and some great fresh aloo paranthas. Always look forward to coming back. See you all soon.

Used to love the Taj chain for its customer service, but this will be sadly our last stay. Every time we have visited London, which has been 5-6 times over the past 12-14 months, this has been our hotel of choice. I booked the room about 2 weeks ago and wanted to change the stay date due to family matters, but they declined under the cancellation policy. I decided to gift the stay to another family member, who pointed out that we had been overcharged significantly. The price for 1 night at the hotel had gone down from £517.50 to £360. I requested that they match the price, as it not only seems like bad practice but also a lack of care for a regular returning customer. Once again, they refused but said they are happy to change the stay date now. Over the past 12-14 months, the hotel has been undergoing constant renovations, which meant that every time we visited, the service did not meet the high standards for which they charged, but as an understanding customer, we never complained. This treatment has left us with an overwhelmingly sour aftertaste of the TAJ chain, which I don't think we will ever visit again.

I have NEVER had a better experience than what I experienced at the Taj 51 Buckingham Gate hotel recently. The staff went truly WAY above and beyond. I have stayed in various hotels at least monthly for the last decade plus, and this was THE BEST stay I have ever had in any hotel, anywhere around the globe, and it all came down to the attentiveness of the staff. It ended up being one of my best birthdays ever, even though I was on the road - the staff created an experience where I felt truly special and feted. If you are ever wondering if the slightly extra cost is worth it (though, really, my stay was quite reasonable), the answer is an unqualified YES!!

We were looking for a 5-star hotel with a strong brand reputation as we wanted nothing to go wrong. Also, we wanted a place with a good restaurant and spa. The restaurant, TH@51, was fairly empty when we arrived at 8pm (a December Saturday evening) so was lacking in atmosphere. Three dishes were served with frozen chips and we confirmed that they did indeed serve frozen chips with the restaurant manager, Mr Kumar. They were dry and not edible. The quality of food across our 5 ordered meals was poor and unacceptable for the price. As I continued to challenge Mr Kumar, he informed me that he is "proud" of the (ready made processed frozen) food they serve. A cake was brought out as we were celebrating a birthday, but the restaurant quietly added a charge for it. The spa was out of action during our stay and the hotel are refusing to offer a gestural partial refund for its closure. The priority has been to take our money but with little care or consideration of what is offered. For a 5-star hotel I would expect a sizeable lobby or communal lounge. There is a small lobby with a couple of small lounge areas that seat maybe 6 people. Its not what I would expect at this price point. Would I return? Not if you paid me.