Taj 51 Buckingham Gate Suites and Residences

The Taj 51 is our favorite hotel by a mile! During our recent stay in London at the Taj 51, we were treated to a fabulous visit - attentive and friendly staff, an impeccably clean suite, and wonderful food. We have visited the Taj every year for the past five years and continue to be impressed. This visit, however, will be remembered for what happened after our visit ended. After we sadly left Taj 51 we moved to the Trafalgar Square part of London to a hotel which will remain unnamed, and the horror started. We were assigned a room that was dirty, dated, and had a toilet that would not flush. We immediately called and asked to be moved to another room, but were told by the front desk that there were no rooms available. We told them the toilet was not flushing and they sent three men who stood around for the next half hour while one of them fiddled with the toilet. They left for tools twice and ended up making a temporary fix. This was absolutely unacceptable. My wife was especially furious. She cried on the bed and wouldn't talk to me. I suggested we head for the bar across the street to calm down and strategize what to do next. Once there I decided to call the Taj in an attempt to save my marriage. I spoke to a reservations specialist who listened intently to my story and said they would be happy to accommodate our return to the Taj 51. He gave me a great price on a 1 bedroom suite that included breakfast and said we could arrive immediately. Of course our spirits rose and we left the bar and packed our bags at the terrible hotel. I went to the front desk and told the clerk we were leaving and why we were leaving. He left to go talk to someone and came back saying there was a "last minute cancellation" and there was a room where we could move to. Of course there was a room available. There always was! This was late January, the slower part of the London tourist season, so short of calling the man a liar to his face, I declined the room and we left. When our taxi arrived at the Taj a concierge and a bellman were waiting for us and carried our luggage to our suite along with my wife whose faith in mankind was restored, while I went to check in. While I unfortunately had to leave the next day to return home, my marriage was intact and my wife enjoyed 5 days of luxury with the kind and friendly faces of the Taj 51 staff, as well as delicious breakfasts at the Kona restaurant and complimentary happy hour at the great bar. We will forever be grateful to the Taj team for rescuing us from a terrible situation that I can't wait to block out of my mind. We look forward to returning to the Taj 51 Buckingham gate for many years to come.

Stayed here as a birthday treat for my daughter in early January 3 nights in one of the amazing 3 bedroom suites fantastically appointed suite with the best of furnishings really comfy beds with high end linen daily housekeeping was very thorough and professional overall i highly recommend Taj 51 Buckingham gate staff are so nice special mention to Matthew guest services manager and Akex and Dylan conceirge team we will certainly be back

People welcomed at the entrance. Staff was very helpful. The front desk offered a bigger room for a reasonable price, so we took it and it did not disappoint! Boys had their own room, our girl another room, we had our specious space, full kitchen and a living room. Every day fruit platter was replenished, one day they even baked cookies with our kids names on it. Cleaning service was absolutely BEST! They took care of every detail while we were staying. I never had to ask for anything extra. Very satisfied with everything! The location is another great point!

My family and I stayed at the Taj during December 30th - January 4th. We had a first class experience from the moment we arrived to the day we checked out of our room. The hotel is beautiful and its central location is excellent. Many of the local landmarks and sightseeing areas are within walking distance. The subway station is also a very short walk and was very easy and affordable. All of the staff at the Taj are very friendly, professional and courteous. We stayed in a two bedroom apartment with a small kitchen and nice living room. The apartment was well furnished and very comfortable and relaxing for our entire family. The hotel was decorated very nicely for the holidays and the holiday lights were very festive and beautiful in the evenings. We highly recommend staying at the Taj!

My family of 10 recently stayed at the Taj 51 Buckingham Gate, and I can confidently say this property has set a new gold standard for hospitality, service, and accommodations. Traveling with a large group can be stressful, but the team here made us feel completely supported from arrival to departure. I want to specifically recognize the individuals who made this happen: Mathew (Management) demonstrated exceptional leadership from the moment we arrived. He set the tone for our entire stay and not only greeted us but intuitively connected with my parents in their native language. This instantly made them feel at home and showed a level of personalization that is rare to find. His proactive nature was outstanding as he checked in on us throughout our stay and even after departure to ensure our experience was flawless. He truly went above and beyond to make our stay extraordinary. Amreen (Front Desk) handled our check-in and check-out with incredible emotional intelligence. Upon arrival, she read the room perfectly by recognizing we were exhausted. She made the process seamless and painless. She balanced efficiency with genuine warmth, which we deeply appreciated. Throughout our stay, when she would see us, she would pause what she was doing to smile and greet us. The breakfast and tea service at Kona were spectacular. Sudhish and Pawan provided attentive, anticipatory service that matched the high quality of the food. They made our mornings amazing and I have to say that the tea experience was a highlight of the trip. A massive thank you to Francesco (Concierge) for deftly managing the logistics of our departure. He handled 25+ pieces of luggage for our group of 10 and ensured everything was loaded onto our bus with grace. He made a heavy lift look effortless. We stayed in the Falconer's Suites, which I highly recommend. The housekeeping team kept them immaculate, and we were touched by the thoughtful gifts delivered on New Year's Day. We especially appreciated the special attention given to our children. My only constructive feedback concerns the fitness facility. For a hotel of this caliber, the equipment felt a bit dated. Updating the gym to match the luxury of the rest of the property would make this a perfect 10/10 experience. Despite the minor note on the gym, the service here was unmatched. Because of the incredible care we received from this team, we will now look to stay at a Taj property any chance we get.