Town Hall Hotel

It was really good, very good location right next to the Central Line station, and the rooms and service were amazing. There were a lot of things to do within walking distance, such as the Victoria Park, the Child V&A museum, and the broadway market on weekends.

Immaculate and gorgeous spaces and kind and professional staff. This design hotel is a brilliant conversation of the town hall of Bethnal Green into a lovely and charming hotel. Stylish room, comfortable bed. The staff are very helpful, the daily breakfast is delicious. Pool was a lovely bonus and all the staff were lovely

Interesting and stylish hotel, very comfortable room. Staff is friendly. Location was not great for me, very out of the way. It took forever to get there from Heathrow on the tube so I would make sure the location works for you.

I have stayed at the Town Hall Hotel and Apartments many times, and is usually my go-to home away from home in London. It has been consistently reliable for many years, with many familiar staff still here from my first visit. The reception team are excellent - always helpful, friendly and professional. They will go the extra mile and try to make your stay as comfortable as possible. The rooms are comfortable and one of the reasons I enjoy staying here is the kitchen area and washing facilities. The location is another great plus, being a 10 minute walk to the closest tube station on the Central line, and within walking distance of many great cafes and restaurants in East London, including Shoreditch. The public areas are well maintained and in immaculate condition, including the gym and pool. Unusually the usual amenities you would expect in the bathroom such as toothbrushes, razors or vanity kits are not there by default, but you can request for them. One major area for improvement is the breakfast at Elis restaurant, which is one of the least generous at a hotel based my many years of international travel. After Design Hotels removed free breakfast for Marriott Bonvoy members, you can either pay a pre-paid flat fee of GBP18 or pay for the room + breakfast option when you book. However, neither of these options make it clear that you can order limited items from the menu with restrictions on only one item in some cases (e.g. you cannot have a toast and porridge and must choose one only, when the toast is less than GBP4). This has resulted in us choosing to either have our own brought breakfast or going elsewhere to spend our money. The breakfast here is not an attractive option if you have time or want more value for your money. It would be helpful to have tiers of choices or more value fore returning/frequent guests.

Hotel looks great, well presented, clean and functional. Rooms were modern and well appointed. Food at the hotel is excellent. Only gripes, bathroom shower controls are very complicated (couldn't turn water off at one stage LOL) and a 'discretionary' service charge of £10 was added to our bill which we declined to pay. This is not a cheap hotel and to add £10 is a little underhand to be honest, embarrassing people into paying it. Don't do it, it is not needed, as we pay for the service in the hotel cost.