Town Hall Hotel

The Good: The location is excellent, especially if your objective is the London Stadium. It is also very close to the Tube (Central Line), making it incredibly easy to get around the city. The Bad: This hotel is rated as a 5-star, but the overall experience feels much more like a 3.5/4-star. The reception staff deliver the bare minimum, even getting a simple "Hi" was difficult at times. Our room experience was very frustrating. Our initial basement room placed our teenager in a space with no curtains and a permanent outside light. When we were moved to a replacement room, the setup completely failed to consider the third person, despite the extra cost we paid for them. During our stay, we also had to deal with basic service failures like forgotten towels and a clogged toilet. Another major disappointment was the hotel bar. It was reserved exclusively for restaurant attendees, while paying hotel residents were simply "parked" in a secondary area. Even if we know we are not staying in a grand palace, having to complain just to get basic standards met is simply not a 5-star way of thinking. The location is undeniably great, but the service makes it very difficult to decide if we would choose to stay here again for a future trip to the stadium.

A beautiful building located in a downtrodden area. The hotel is on a quiet residential street in the middle of what can euphamistically be described as "mixed". The main thoroughfare that you walk along from the tube station is littered with graffiti covered buildings. On this throughfare, you will find a needle exchange perhaps a couple of hundred meters from the hotel. The building itself is stunning with interior finishes that cannot be found in today's buildings. The staircases are wide, stately and majestic which is a good thing since one of the two elevators was out of service for most of our stay. Service at front desk was mixed, some of the staff exceptionally helpful and friendly, others totally indifferent. The restaurant was surprisingly good, with a limited but innovative menu and first tier execution. However; when one item on one of our four meals in the restaurant was not up to par and after briging it to the attention of the waiter there was no accomodation or attempt to make it right.

This hotel should be great. The building is beautiful and atmospheric, but details let it down. Check in was great. The person on reception was lovely, but the room is a bit disappointing. We’ve got a loud aircon unit running right outside our room, and it’s loud! The tv was missing a remote, wifi is poor and there was a stray pubic hair in our shower. Reported the missing remote (someone came, looked around and agreed that it wasn’t there, then left) and commented on the noise to a different person at reception who said he’d come along to check. He didn’t. We’d booked a one bed suite which is supposed to have a bath- it doesn’t. The toilet and shower is in the bedroom, which affords little privacy. Expensive hotel, that falls a bit short. We’ll stick with Redchurch Townhouse or Boundary in future.

Gorgeous tranquil hotel in a great location close to Victoria Park. I stayed 1 night with a 12 month old baby and the staff were so helpful and friendly with him, and the hotel was so peaceful that he slept completely undisturbed which is so rare in London! I've stayed in many hotels across the city and will definitely be recommending Town Hall Hotel.

The hotel is beautiful, the staff was so helpful and very attentive we really love staying at The Town Hall . The location is excellent as is very close to Spitalfields market and Columbia Flower market excellent service with great location.