Town Hall Hotel

What a shame that this beautiful hotel with a lot of stunning history is run by staff seemingly un-bothered and if you read reviews from other guests who gave fewer stars, you will read the same comments which is that the maids are very helpful - not so much the rest of staff however. I had called the hotel upfront to ask if I could check in earlier by 15 to 30mins which the lady advised she can't promise as the official check in was 3pm - I said ok sure that's understandable especially as I booked the room short notice so I arrived at 3pm as discussed with her to find that the room wasn't ready. Now, if a guest calls upfront to request an earlier check in (in this case fair enough that it wasn't possible) you to the contrary shouldn't leave that same guest wait for 20mins knowing they are in a hurry. I had arranged this as a surprise for my girl friend whom I was about to meet that I said, ok let me leave my bag in the room then and that I didn't mind if the room wasn't ready as I would just drop my bag so my girl friend wouldn't question why I was carrying all this stuff when meeting her and that I would return at 4pm giving the maids even MORE time. To which the lady at reception just said "well as I told you, it's not ready" with an expression on her face as if she was questioning whether I was deaf or something to which I then asked her in return whether she remembered our phone call and that she had stated 'check in being' 3pm? And here comes the bit why I'm writing this review: Instead of being apologetic about the whole situation she just brushed it aside and said: "Well, that check in time (stated on their website btw) was something we can't always guarantee" L O L - it kind of explained the reviews by other guest. I didn't get my girl friend there before 4pm anyway that I was like: Room not ready, ok no problem but not being allowed to drop my bag in a room I paid for and then being given such a lame excuse that the check in time stated wasn't guaranteed ANYWAY, really? If you can't stick to the check in time then you shouldn't advise the guest who calls up expressing a tight schedule to arrive at 3pm, nor should you put it on your website. The management doesn't care anyway as they get the same review over and over again that I don't expect my review to change anything, I'm just writing this as it's just a shame that the hotel's beautiful interior is run by staff giving their guests ATTITUDE for their own mistakes they wouldn't admit to.

Lovely overnight stay. Room very comfortable and I felt safe. I took the opportunity to try the tasting menu at the Elis Restaurant and it was excellent.

Lovely hotel. Great decor and fantastic rooms. Great atmosphere & service. The junior suite was very comfortable and spacious. Just make sure the rooms are warm enough horn your arrival as they can be quite big and not so warm.

The one bedroom had lovely layout, so you could relax in a different area to bedroom. Warm up a meal, and just sit around and talk. Washer/dryer did not work completely, and we had to request for clothes rack to manually dry the clothes. The room was cold first two nights of the seven, but they did something to crank up the heat and it was fixed. The pool and gym was great for my 9 year old to go swimming anytime and relax when we found time. The only negative to this was the bathroom, it was too small for two and half people. And the glass did not add too much privacy. Otherwise it was good stay for 7 nights.

Excellent stay with great attention to detail! We recently stayed at this hotel and had a wonderful experience. The Christmas atmosphere was lovely, with beautiful decorations throughout the hotel that made our stay feel very special. The room was very comfortable and the facilities were excellent. The only thing was that, since it was an accessible room, the bathroom sink was a bit too low; also, it would have been preferable to have a window in the bathroom. The pool was beautiful, but it was a pity the water wasn't very warm; given the cold weather outside, it would have been much more pleasant if it were heated. Finally, we would like to thank you for providing fresh water in the fridge every day and for replenishing the coffee pods—absolutely essential for us Italians! We would definitely consider staying here again.