Town Hall Hotel

Just returned from a 2 night stay. Overall a big disappointment. Booked a superior room at a high price point £335 including breakfast. Arrived at 5pm on the first day to an ok welcome but no assistance with luggage no advice as to where room was, facilities or help with car parking. Found the room myself on the first floor which was spacious rather decrepit in places Door hanging off the fridge and no hot water later when I wanted a bath. Sheets were good , room very clean, bed base had seen a lot of action and creaked. Hot water was intermittent during my stay and I was told at check out ‘it was an old building!” When I asked for the additional service charge to be taken off my bill. Room not made up when I hung a request on the door at 9am and returned at 3.30 to find housekeeping in there then when I needed a rest. Breakfast was moderate and prescriptive with little choice. Pool was full of screaming children ( without special swimming times) and not the relaxing haven it was portrayed as in the hotel info . This hotel does not live up to its claims to be a luxury venue. Would definitely not recommend.

Unfortunately the check in experience wasn't great, we had arrived early to go to Elis for a family lunch before my brothers wedding, I had already been emailing your team earlier in the week to request a slightly early check in as his wedding started at 4pm and was told that everything possible would be done to help us. But when we returned to reception at 2.45 there was a lot of confusion, I was made to feel quite uncomfortable and the ladys level of customer service was pretty low, and not very understanding. At one point I was told to sit down, this was particularly intimidating. I would have understood if my request was a surprise and I was being overly demanding but the emails from earlier in the week had made me feel confident that we would be accommodated. We got there in the end but the lady certainly didn't make it easy for me. We were in a Lower Ground Suite (10 I believe) which was a good size but certainly needs some tlc, renovating, and painting, the small raised step into the bathroom caught us both out on several occasions and was pretty painful. We returned to the hotel with my parents just before midnight and we couldn't get a drink in the hotel anywhere and my daughter couldn't get room service either, this is really disappointing on a weekend stay in London, especially when we are paying a considerable amount of money, we just had higher expectations I guess. And over breakfast the next day my husband and I both ordered toast and a full breakfast, and we were told that the toast would be an extra cost and then my daughter came to join us and ordered toast and a breakfast and a different server said that there was no need to order toast as the breakfast came with toast - so it seems we had an extra charge for x2 toast for no reason, the communication around the menu needs to improve, we didnt complain or make a fuss as we were eating with the bride and groom, its just the principle of over charging unnecessarily.

I experienced multiple insect bites during my stay for only one night. This is unacceptable for a hotel. I won't suggest anyone to stay there.

It was really good, very good location right next to the Central Line station, and the rooms and service were amazing. There were a lot of things to do within walking distance, such as the Victoria Park, the Child V&A museum, and the broadway market on weekends.

Immaculate and gorgeous spaces and kind and professional staff. This design hotel is a brilliant conversation of the town hall of Bethnal Green into a lovely and charming hotel. Stylish room, comfortable bed. The staff are very helpful, the daily breakfast is delicious. Pool was a lovely bonus and all the staff were lovely