Town Hall Hotel

My husband has joked that I shouldn't post a review because the word will get out about this hidden gem! The online photos don't do justice to how truly remarkable this property is. The rooms are remarkably spacious (especially for London) with an actual kitchenette and a bathroom with plenty of room for toiletries and a soaking tub. The details to the building are absolutely charming, like being in a Wes Anderson movie. Excellent value for either points or cash! The area is still a bit up and coming -- feels a lot like Shoreditch did about a decade ago -- and while occasionally gritty, the Bethal Green tube stop is well trafficked and we never felt unsafe using the tube or bus routes, all within 5 minutes walk. Highly recommend!

My husband, young daughter and I all had a fantastic time at this hotel! The area is very fun, filled with excellent restaurants and close to several other great neighborhoods. The one-bedroom suite we stayed in was large, quiet and comfortable. We enjoyed the pool almost everyday of our stay and I used the fitness room a couple of times too. Eli’s is a great restaurant as well. Amazing food and beautiful ambience. I highly recommend this hotel — just keep in mind proximity to whatever sites or areas you’ll want to be in during your time, as travel times to certain areas can be long.

Superb hotel really excellent. The rooms / suites are amazing and very very well equipped. A home from home for us now. We will be back soon and book the same suite / apartment.

The Good: The location is excellent, especially if your objective is the London Stadium. It is also very close to the Tube (Central Line), making it incredibly easy to get around the city. The Bad: This hotel is rated as a 5-star, but the overall experience feels much more like a 3.5/4-star. The reception staff deliver the bare minimum, even getting a simple "Hi" was difficult at times. Our room experience was very frustrating. Our initial basement room placed our teenager in a space with no curtains and a permanent outside light. When we were moved to a replacement room, the setup completely failed to consider the third person, despite the extra cost we paid for them. During our stay, we also had to deal with basic service failures like forgotten towels and a clogged toilet. Another major disappointment was the hotel bar. It was reserved exclusively for restaurant attendees, while paying hotel residents were simply "parked" in a secondary area. Even if we know we are not staying in a grand palace, having to complain just to get basic standards met is simply not a 5-star way of thinking. The location is undeniably great, but the service makes it very difficult to decide if we would choose to stay here again for a future trip to the stadium.

A beautiful building located in a downtrodden area. The hotel is on a quiet residential street in the middle of what can euphamistically be described as "mixed". The main thoroughfare that you walk along from the tube station is littered with graffiti covered buildings. On this throughfare, you will find a needle exchange perhaps a couple of hundred meters from the hotel. The building itself is stunning with interior finishes that cannot be found in today's buildings. The staircases are wide, stately and majestic which is a good thing since one of the two elevators was out of service for most of our stay. Service at front desk was mixed, some of the staff exceptionally helpful and friendly, others totally indifferent. The restaurant was surprisingly good, with a limited but innovative menu and first tier execution. However; when one item on one of our four meals in the restaurant was not up to par and after briging it to the attention of the waiter there was no accomodation or attempt to make it right.