Grafton on Sunset

Honeymoon trip with our son, I have travelled the world and never had a worse view from a hotel room, could only be compared to a prison cell. There’s a blackboard outside advertising happy hour 4-6pm selected cocktails half price, I asked in the bar what cocktails they have and the barman replied “we don’t do cocktails�!!!!! Very very nice doorman that’s about all I can say.

Let me start by saying that I wouldn’t wish the expierence I had at this hotel on anyone. We arrived at the grafton on 3/10 late in the evening. My boyfriend showed the lady working the frontdesk his ID. She said she won’t accept his PASSPORT because it �doesn’t look like him� (he had longer hair thats all) what is she the US State or border patrol?? So my boyfriend went back all the way to the car and got his drivers license, again the woman said that the picture doesn’t look like him and started giving us a really bad attitude, start interrogation us saying we “stole� the passport etc...she was definitely just taunting us. She made my boyfriend walk to the car A SECOND TIME (it was raining) and while he was gone she loudly made fun of my boyfriends appearance with her coworker. My boyfriend came back with his State ID which she suddenly accepted...she started checking us in. Everything was paid for except the daily deposit. Unfortunately, my boyfriends credit card wouldn’t go through, mostly probably because he has a international CC, so I asked her if she could use my credit card instead she said that wasn’t possible (even though it was all she had to do was give her superior a quick call). She told us that we had to call the european expedia so that they can put my name on the room and that we can’t check in until we did that. I told her that I won’t be able to reach anyone there right now because its 3am in europe. But she wouldn't even listen to me all she said was “excuuusseee me� in the most sassy way, turned around and started talking and laughing with some random guy. I again, tried talking to her but she would just ignore us. It was late at night, we had no place to go, we werent from the area and the best part I am still underaged. I called my dad and told him exactly what happend. He called the hotel amd the woman picked up the phone. She was all fake and really rude she said “ noo your daughter is lying that is not what happend at all� (which I wasnt, my boyfriend can proof that too). She walked into a room with the telephone and was gone for 5 min. She came back with the fakest “I’m about to kill you smile�, I’m not even kidding her smile scared me and told me ok I’m going to accept your credit card now. Ohhh so it wasnt that hard huh...? She lied to us the whole time. She put us into a room directly next to the bar it was so extremely loud we couldn’t sleep until 2am. The room was extremely dirty and not well kept at all. Our “view� was a wall and a few wires. The window sills haven’t been cleaned in years. We slept in our clothes on top of our bedsheets because the bedsheets had brown stains on them and were overall dirty. There was also some random brown goey ball on the floor next to the bed (I really dont want to know what that was). The bathroom was dirty aswell. We woke up at 5 am to the sound of people talking (the room doors are way too thin and not isolated at all). We could have asked for a new room but We just wanted to leave. We checked out that morning and I am so happy we did, we were supposed to stay 7 nights. But one night was definitely enough, that night was so bad that me and my boyfriend were debating if we should take the next best flight home and sleep in the car for a night if we have too, but luckily we found a different hotel that was cheaper, even though it was a five star hotel and the president stayed there at the same time which was a interesting experience. I just really want to say that I have never been treated like that by any hotel staff or never in general. I have never been to such a nasty hotel room and I have slept in way cheaper hotels before. This was the worst night I ever had by far.

This is a well run hotel with an excellent and courteous staff. This is my first stay here and I’ll be back without hesitation. You can spend much more for other hotels on the Sunset Strip. I’ve stayed at many of them. As prices climb value per dollar falls. The Grafton is relatively inexpensive, especially when on sale. It can be something of a bargain. It’s a comfortably casual place and caters to a young crowd (younger than me) more hip than chic, and that’s a blessing. It has all the standard amenities — a great pool, welcoming public areas, and a restaurant bar with prices so reasonable by Los Angeles standards as to be surprising. My stylish room wouldn’t be called “luxurious.� It’s not the Four Seasons, and for me that’s a plus. (The air conditioning isn’t central, which at first feels dated but considering how often the AC notoriously goes out in one Strip hotel, it’s a relief.) The room had a nice banquette seating area, a nearly new bathroom, and a terrific bed. if you want to be in the heart of West Hollywood and it’s nearby clubs, comedy clubs, and good restaurants the Grafton is ideal. Ask for a room on the east side of the hotel, which as best I can tell is quieter than the west wing. One other thing: in some hotels the snacks are so pretentious I can’t eat them. Here thankfully it’s chocolate chip cookies, cheese crackers, m&ms, and nuts.

Hotel was in a good location. Front counter staff were very friendly and happy to assist when asked. Would recommend this hotel. The only issue can be with some noise from the bar area and loud people waking down the corridors. Maybe there could be signs asking people to respect other guests by being quieter walking near the rooms. The gym was adequate for what I needed. A 30 second walk to The Comedy Store means there is always something to do and relatively cheap. Will stay here again when back in LA.

Had 4 day stay here, on checkin the receptionist couldnt be more helpful, really friendly a gave us information on what was around the area, sadly i have forgotten her name. The hotel is on a busy street, but that didnt bother us. It was my wifes 60th birthday treat and was given a complimentry upgrade, the pool area looked lovely although we didnt use it. Sadly Olivers steak house was being refurbished, so only had breakfast at the hotel and this was fine, the bar 20 did meals but we decided to eat out, just get more out of our holiday. The room we had was great, the bathroom was a little compact but was useable. Found the bar and waiting staff all to be friendly and polite. Sunset plaza was only a short walk away, a good selection of restaurants could be found here. Thoroughly enjoyed our stay, my only point i didnt like is they put a hold on an amount on your credit card i was dubious about this, but was taken off a few days after checkout.