November 10, 2017 for 3 nights for 2 adults.
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Belmond La Résidence Phou Vao in Luang Prabang, Laos
In the ancient capital of Laos is a resort of extraordinary brilliance—Belmond La Résidence Phou Vao is shrouded in leafy wonderment high atop the Hill of Kites in Luang Prabang. With views of colliding rivers, soaring mountains, and ancient temples, this luxury resort embraces its Asian history and French influences. The collection of rooms and suites are exquisitely appointed eschewing ornate embellishments and opting for cleaner and more calming motifs. Terrazo baths, rich organic cottons, spacious surroundings and plush textiles are just a few of the unexpected pleasures concealed behind closed doors. Large picture windows frame seemingly airbrushed views of the breathtaking landscape.
Dining at La Résidence is an explosion of exotic flavors that marry Laotian cuisine with traditional European tastes. Illuminated by a fleet of lanterns, Phou Savanh Restaurant's setting is as appetizing as the menu. French and Laotian cuisine complements one another for lunch and dinner. The Five Hundred Candle Dinner is an amazing culinary experience and one to surely ignite romance. A table for two is positioned on the resort's hilltop where 500 flickering candles set the stage for an elegant dinner and live music accompaniment. End the evening on a high note at the Doc Champa Bar, an open-air lounge that also serves a delightful afternoon tea. Home to the nation's first luxury spa, Mekong Spa is superb sanctuary featuring an array of treatments, steam room and a refreshing infinity-edge pool. Take a two-wheel trek and enjoy a scenic bike ride stopping only to enjoy a gourmet, chef-prepared picnic of regional specialties.
Location of Belmond La Résidence Phou Vao
Nearest Airport: LPQ
Amenities for Belmond La Résidence Phou Vao
- General Information
- 34 Guest Rooms
- On-Site Amenities
- Spa on Property
- Spa Services
- Steam Room
- In-Room Amenities
- Air Conditioning
- Direct Dial Telephones
- Hair Dryers
- In-Room Safes
- Mini Bar
- Satellite Television
- Bottled Water
- Cooking Classes
- Business Center/Services
- Meeting Room
- Historic Sites
- Food & Wine
Reviews for Belmond La Résidence Phou Vao
We stayed at the Belmond for 4 nights in October 2017. We were greeted at the airport with refresher towels and a coconut drink which set the scene for our entire stay. ALL staff were very helpful and their customer service is exemplary. I have never experienced such a high level of customer service from every single staff member before at any hotel I have stayed. Most staff spoke English well. The belmond is beautiful and exotic with an extremely high attention to detail from the immaculate grounds to the fresh flowers hand designed floating in each ornamental pot. The room had dark wood interior and furnishings and fresh white linen... we ate allÂ our meals in the restaurant as the food was amazing. The menu was not big but there was a great mix of choice. The drinks and food were quite expensive and all prices were in USD. We did 3 tours while we were there: kwang si waterfall, luang prabang city tour and pak ou caves and sunset tour combined.Â Â They were amazing. The guides were very informative and friendly and fluent in English. Overall we had an amazing time and would definitely stay here again.
Kristene W - Toowoomba, Australia
Our family stayed five nights at Belmond La Residence in early October. As the title of this review states, the views are spectacular, and the staff courteous and helpful. But, these are things one would expect in Laos - where the people are truly amazing, smiles for everyone and very little sign of the cynicism and dollar-hungriness of "more established" tourist destinations. The hotel staff were very accommodating, although several gaps were apparent: 1). There was no sign of senior management. We met Sai (the operations manager - who was very helpful and ever-present), and the spa manager (who doubled-up at breakfast upon occasion) and, of course, all of the service staff (front desk, rooms, restaurant and especially the shuttle) were outstanding. Regrettably, and unlike any other 5* hotel in which we've stayed, we never once saw (much less were we welcomed by) the GM. Indeed, the only contact with the GM came by way of an email after we had left, seeking this review! Even the helpful backroom staff (with whom we had made all of our travel arrangements) were only "brought out" to greet us when we very directly asked to meet them. 2). Breakfasts: we had breakfast at the hotel throughout our stay - and it never varied. We had hoped there might be a midweek menu change or some variation, but the food was identical from day to day, and very little Laotian selection (other than the sausages, sticky rice and noodle soup). 3). We stayed during the "golden week" of the Big Buddha parade - but we had no idea! If our driver had not mentioned it in passing, we would have missed a truly memorable and utterly enjoyable local festival. We were quite amazed that the hotel did not make an event of this for its guests (guests could make candle floats for the river, as they could with the local library, for example). Instead, a lavish - and expensive - wine matching dinner and cocktail evening were hosted on the same evening. We felt this was something of a needless conflict and lacking in community spirit. Adding to this was our dismay at the âcelebrity chefâ brought in for the event berating the staff whilst I stood there looking for a spoon... 4). Inconsistencies: We were fortunate to be able to participate in the Tak Bat (alms giving) ceremony - but almost missed it because the hotel forgot our wake-up call. This was a small oversight for which the staff apologised - apparently, one staff had handwritten the instruction, and another had forgotten to transfer it to the roster...But, it added to the inconveniences arising from inconsistencies like: missing morning newspapers, no information on the "pillow menu" (we only found out on the last night, from another guest), miscommunication on a complimentary added half-hour spa (we missed this because the treatment, we were told after arriving at the spa, had to finish by a set time, even though the promotion stipulated that it must be booked within a set timeframe), bamboo straws (very admirable and environmentally friendly) with coconuts and at breakfast, but plastic ones at the barâ¦We also found it odd that even after we visited the temple for a blessing by the monks, the white thread that had connected us was not given to the participants, but was rolled back up and carried away by the accompanying hotel staff... 5). No bar menu at the pool. Although we were happy to be provided a complimentary glass of juice whislt we swam, there was no provision for snacks. It should be easy enough to provide Khai Paen (river weed) or other finger foods, whereas we were informed that only fries were availableâ¦ So, what were the positives? 1). The people. This was our first trip to Laos, but we will return - even the security check at the airport was friendly! It is rare to travel to a country where people seem to be genuinely smiling much of the time. Certainly, we saw some hardships and sought to find ways to help (even though the local police seemed unconcerned with, for example, a collapsed woman in the street during the parade â we were told to âgo awayâ when we pointed it outâ¦); but, overall, the environment was friendly and non-threatening, even amongst very excited and swelling crowds (during the parade, for example). 2). Belmond's private boat: We took the day trip to the Pak Ou caves and, whilst extremely expensive compared to similar excursions available in town, the hotel's boat and the team manning her made it a worthwhile expense. If you pick one luxury during your stay, make it the boat. 3). The scenery and food: One almost forgets that Laos is a landlocked country, given the immense presence of The Mekong. This amazing river, the surrounding hills and mountains, the diversity of peoples and villages, and the novelty of some of the foods (enhanced by the accompanying familiarity of others); these were experiences that have now become treasured memories for us. 4). The rooms: our room was clean and well-appointed, if somewhat dated (mechanical key lock, independent light switches etc) and the daily fruit and turn down "kway" were welcomed. 5). Little touches: âMr PVâ, the guests relations teddy bear, complimentary on-call shuttle service to and from the town centre, complimentary handmade soaps provided for selection at check-in, turn-down treats (kway, local tea, fruit), sparkling wine with breakfast, and fresh coconuts when you book the airport transfer - although we never did get the coconut meat from within them that we were promised! Overall, Belmond is fortunate for its location and the friendliness of the people amongst whom it is settled. The hotel is, arguably, far more expensive than can be justified in the local economy - but, we were pacified in this by reading of the team's contributions (trash collecting, recruitment) to the local community. We trust that more such community involvement will be in evidence in the future and that the hotel we seek ways in which to benefit the local comunities, without changing the people or allowing excess tourist involvement to harm the way of life (as, for example the alms ceremonies could if the camera-happy tourists are not appropriately policed). Nonetheless, we feel that far more can be made of the hotel if more attention is given to matching traveller interests to local events rather than to such incongruities as providing archery training, for exampleâ¦ In general, numerous operational and F&B issues need to be addressed to polish the place to a truly international 5* standard and, given our background as consultants, we found ourselves in the bizarre situation of being tempted to offer our services rather than just indulging ourselves in theirs!
We stayed at Belmond hotels throughout Southeast Asia on this trip, and the property is definitely the jewel in the crown. The setting is scenic, salubrious, and spiritual, and we were overwhelmed by how perfect everything at this hotel is. The rooms are lovely and appointed to a very high standard, and the staff are amazing. We had daily breakfast, as well as lunches and dinners at the hotel, and the food and service were also superlative. We have never been so sad to leave a hotel and will make sure we return to Luang Prabang as soon as possible.
NY-LON-PB - London
Everything you would expect of a 5-star hotel yet not over-the-top. Staff very helpful, will help organise trips and any other requests to cater your specific needs. Breakfast is very good and service is top-notch. The pool is not big but very cosy with a great view. We stayed for 4 days and will definitely return again.
We stayed at the Belmond Phou Vao for five nights. We had a wonderful stay. The views are stunning and the staff are all extremely helpful and friendly. We ate in the restaurant twice and, although the food is pricier than the typical restaurants in Luang Prabang, it was excellent on both occasions. The gardens are beautiful. Strongly recommend staying here in Luang Prabang.
AnneandMark - Surrey