Inkaterra Machu Picchu Pueblo Hotel

We had an absolutely awful experience at this hotel with our 3 young children. There is no way this is a 5 star hotel, probably more like a 2 star if I'm being generous. The rooms are dark, cold, damp, mold. You literally can't see while taking a shower. Floors were dirty and parts of the hotel look abandoned. We were so thankful to only stay here for one night. There are so many better places to stay in Agua caliente for LESS money. The best was they told me they would not charge me for a cot for my 7year old child. I confirmed 3 times that they would not charge me and they said free of charge. Upon checkout they charged me $270 which was over 50% the cost of the entire room. This is still in dispute with my credit card company as the crazy woman at the front desk was screaming at me and my kids and not allowing me to leave for my train until I gave her my credit card. I would not recommend anyone ever go to this hotel. The people working there were rude, unfriendly and left bags unattended multiple times.

A beautiful property with large rooms. We had the unexpected luxury of a heated plunge pool. However, not everything works simply. The safe is complicated, and required a maintenance man to assist us. Getting hot water in the shower, required calls to different staff until someone who knew what they were doing showed us what to do. The food in the restaurant was barely average and the service, frankly in the evenings was slow but was better at breakfast. The most expensive property we stayed in on our Peru visit and a long way short of the asserted five stars.

This hotel is in a great location near the train - but you can't hear the train. The rooms are very nice. It is very damp there, so I can tell they have to work on keeping control of the mold. Our room had a hot tub that was out of commission. Breakfast was good, and I had no complaints.

Wow, an incredible hotel experience. We were blessed to get an upgraded room for our one night. Two floors, working fireplace, 2 outdoor showers, wonderful bed. I loved the hot water bottles (a thing at all our hotels in Peru), and the experience crossing the railroad tracks to get to dinner and breakfast! It’s almost like a jungle with beautiful flowers and greenery throughout. You can hear the river running through nearby and it’s quiet other than the railroad a few times. Great food at the restaurant. Would highly recommend.

Our travel agency booked this hotel for us, and we are glad we stayed at the base of Machu Picchu – we highly recommend spending the night here for any tour of the Incan ruins. The hotel is nestled between two rivers that feed into the Amazon, so you can hear rushing water on the property. There are a lot of hotels in this city that are on the main drag, with the sound of buses driving by all day. This hotel is off the main roadway so it has beautiful grounds with the only sound rushing water. The restaurant is right next to one of the rivers, so a lovely view. We had a Junior Suite, which included a porch. You can walk anywhere in Aguas Calientes from the hotel, including the buses that take you up to Machu Picchu. This is an excellent choice for your tour of Machu Picchu.