Inkaterra Machu Picchu Pueblo Hotel

We were excited to stay here in Machu Picchu although just for the one night. We arrived and the hotel is lovely and green and made of many natural materials. It fit in beautifully with nature. Our room however was dark, and very basic and many (MANY) steps and distance from the main area. We passed what they call hot springs but it was two small-ish stone hot tubs set above a green uncleaned swimming pool full of leaves, the area did not look inviting. The porter did not explain our room to us. There is no coffee or tea in the room. The tile floors were dirty and clearly not cleaned or mopped. You could see debris under the bed and in corners including hair from previous guests. There was only a space heater in the room and it was cold. A nice fireplace with wood was in the room and firewood outside the door…but no matches, fire starter or a single fireplace tool, and no instructions provided as I said. The bathroom was freezing and the counters were clearly left uncleaned as we found a gummy, partially dried contact lens near the sink from a previous guest. We had to assume the rest of the room was not wiped down from what we found that we could see. Food was decent, nothing amazing or memorable. The hotel touts a 2025 Michelin star but I can’t say I have a clue what they might have received it for. The front desk staff was very friendly but housekeeping and dining staff were hard to communicate with and disorganized. The entire operation just seemed disorganized overall. We expected much better experience and were disappointed and the hotel was expensive. Inkaterra - either drop your price for this hotel or improve the guest experience significantly. I saw other reviews of other Inkaterra locations being significantly better so I’m just not sure why the management of this location has put such such a low effort in. Worst hotel we stayed at in our 16 day Peru trip.

Memorable trip to Machu Pichu ! Weather was good and sunny and our guide was real good too We were in group 3 and it was just amazing !

A beautiful hotel in Aguas Calientes which we enjoyed in between 2 day visits to Machu Picchu. The lush gardens are gorgeous and the thermal pools were a little bit of extra luxury. You can walk to the town and it is right next to the train station if you are travelling by train. The rooms are luxurious and very comfortable and the hotel has a lovely peaceful atmosphere.

The setting is beautiful and surrounded by nature, which is definitely one of the main strengths of the hotel, especially considering the ugliness and overall dreariness of Aguas Calientes. The food was also good. Unfortunately, the overall experience was well below our expectations, considering that this is presented as a 5-star hotel. The service was quite poor and certainly not at the level you would expect from a property of this category. The room was also disappointing. We had booked a Superior Deluxe room and had specifically requested a room with a nice view, but instead we were given a room with a wall directly in front of it, which was very disappointing. It was not worth the money spent.

Amazing and cute hotel. Good service. Good food.