Inkaterra Machu Picchu Pueblo Hotel

Super grateful for a very early check in when one of our party became very unwell. The rooms feel basic and a bit tired but authentic furnishings. Public areas similar. A couple of times reception staff’s attitude was confusing and cold… a smile goes a long way but they barely tried which is sad. Chatting between themselves in Spanish made us feel like something was wrong when challenged they said it wasn’t, was weird tbh. The restaurant was awarded Michelin star in Dec 2025 apparently and whilst some of the courses were commendable, some were not of a high standard. Nice enough stay in MP but after a delicious lunch at Hotel Sumaq I wished we’d stayed there when the staff were overwhelmingly happy and helpful.

Excellent service. Food was outstanding. All staff including George & Eric were very attentive. Beautiful setting. Went on the in-house tea tour as they grow and make tea here in the grounds. It was fabulous and very educational. Highly recommend this hotel.

The staff are incredibly nice. Including Fernando from the restaurant. He went above and beyond. Extremely friendly and lovely. He made our stay stand out. We did not plan to stay here but because of train problems we were forced to. I’m very glad we did.

After staying at the Inkaterra Hacienda Conception in the jungle and the Inkaterra Urubamba in the Sacred Valley, which were both excellent, we had high hopes for this hotel. The hotel grounds are attractive and we were given a room upgrade (room 28). The room was spacious and characterful with its open fire and wooden beams. However the bathroom was in need of updating. We had dinner at the hotel and the food and service were okay, but nothing special. Our major disappointment came at breakfast time. The restaurant was packed with clients (understandable as everyone is wanting an early start to get to the bus stop). But the staff were overwhelmed and totally unable to cope with the demand. My husband and I ordered omelettes. We waited for 30 minutes before another waiter came up with a menu to take our order, thinking we hadn't been served. Eventually we received one of the two omelettes we'd ordered and when we enquired about the second one, the waiter was rude to my husband and insisted only one was ordered. The dining experiences at the other two Inkaterra hotels we stayed at was in a completely different league to this hotel. The breakfast buffet here was without any juice when we arrived and lots of the food items hadn't been replenished by the dining room staff. I would give the breakfast experience a one star review unfortunately!!!

Beautiful hotel and grounds that is well-located to Machu Picchu pueblo and the buses to the main site. Dinner in the hotel was fine, though there may be better options outside of the hotel. There are a lot of experiences that the hotel runs, but we were not there long enough to enjoy them.