Inkaterra Machu Picchu Pueblo Hotel

Great property and location, but very poor management experience The hotel looks beautiful and is in a great location, but unfortunately my experience was far from pleasant. First, the room linens were not clean, which was disappointing for a property of this level. Second, the management created a very stressful situation for my family. A day before check-in, the hotel contacted me on WhatsApp and proactively offered to add an extra bed for my kids at no additional charge. Because of train delays, we could only check in around 9:45 PM. The staff member who checked us in confirmed again that the extra bed was added free of cost. However, within five minutes another staff member came and insisted they had to charge for the extra bed and added another $170 to my bill. This was completely opposite to what was communicated earlier and felt very unprofessional. The hotel also advertises free dinner, but because the kitchen was about to close when we arrived, they told us they would compensate by including lunch for the next day. But the next day during lunchtime, they suddenly refused and said it was not possible. Because of limited time before my train and having young kids with me, I had no time to find another restaurant, and we had to leave back to Cusco with my kids hungry. Overall, despite the nice property, the lack of clear communication, sudden extra charges, and broken promises made the stay very stressful. I hope the management takes this feedback seriously and improves their guest experience.

An unusual hotel. Rooms are in small chalets located within the jungle grounds. Charming, yes, but lighting and signage could be better and it is a real pain when it rains. Bar staff were a bit brusque and an unexpected charge for environmental protection was added onto the bill at the end. Most guests would be delighted that the hotel donates money to this excellent cause but it should be included explicitly in the charges quoted. Other than that, it was a lovely hotel and offered a very high quality standard of dining.

We stayed for one night and had a lovely stay. The room was large and clean, the bed comfortable, and the shower had great water pressure. The rooms are separate from the lobby and require walking through the gardens with your suitcases. The gardens are nice, with many flowers and birds even in fall, but the walk may be difficult if you have mobility issues, especially when it rains. The restaurant was good overall, though the menu translation in English wasn't accurate for the dinner dish my dad ordered, and service was very slow at dinner. The hotel offers guided tours of the gardens included in the rate. We took the general tour and the guide was very knowledgeable and friendly. It is an easy walk to the bus stop to go to/from Machu Pichu, as well as the train station.

A wonderful peaceful oasis in this busy town at the bottom of buses to Machu Picchu. If you want peace this is it; excellent food and incredible grounds.

We found the grounds of this hotel the main drawcard. They have set up a couple of birdfeeders and hummingbird feeders in a central courtyard area that offers a pleasant way to spend time. They offer some activities to guests as well, like bird walks and nature walks. They have quite a few trails through their grounds that offer plenty of options for exploring. You can even see where they make their own tea on the premises. The tea is offered at the spectacular buffet breakfast. Dinner was okay for vegetarians but nothing special. As others have observed, there are quite a few stairs that you need to navigate, but if you are comfortable with that and find the idea of exploring the grounds appealing then you will probably enjoy this place.