Inkaterra Machu Picchu Pueblo Hotel

A lot of climbing irregular stone stairs with inadequate lighting to get around hotel. Not quite enough signage to find rooms. Room itself was lovely and atmospheric, but lighting in bathroom was insufficient.

We unfortunately stayed at this hotel for 2 nights; the property is in poor repair. One restaurant is closed, and you have to cross the active train tracks for the one that is open. The rooms are dark and damp; the floor is unfinished stone, impossible to walk on without shoes and making dirt on the bed when you get in. The train is adjacent and very loud, but the construction noise is what woke us at 6am. The first morning after check-in, one of the rooms flooded with sewage (as did the one next door). When we called, the staff knew immediately what rooms, so clearly it is not a new problem. They said they would move us to a new room by 10am. As of 10:45 (when we left for excursion), no room available. They said they would store our bags and get everything set for our return. When we got back at 4pm, the bags were sitting unattended outside on a bench. They then escorted us to one of the farthest rooms in the property, up multiple poorly lit and slippery steps, and as far as possible for the other family member. When we complained, they said that was that. The staff was surly and unapologetic. They did offer us a free massage (that we did not want). That night, we found a lizard in the room. And, the housekeeping staff harassed us by knocking on the door 6 times for turn down service, which we declined 6 times. This is not a 5 star property. It is better ranked at 2 stars, being generous.

I am here now with my 9 year old daughter and I wanted to help make sense of some of the very polarizing reviews I read before I came: 1. Yes, you can occasionally hear the trains but it’s not overwhelming nor constant. 2. No, this is not a 5 Star hotel in the traditional, “international” sense. The rooms are more like 3 Star BUT this is a very nice location considering the options here. Even the Belmond Sanctuary would not be considered 5 Star elsewhere. 3. They are very well versed in the basics that travelers need: luggage service to/from the train, water stations, afternoon tea, secure premises, etc. Bottom line: do not expect the Four Seasons but Inkaterra is a fantastic option while staying in Aguas Calientes. Hope this helps.

This is by no way a 5 star hotel, our room was damp, smelt fusty and the warning signs were there immediately, a de-humidifier! An inadequate heater for such a large room. No blackout curtains, no facilities whatsoever other than a bottle of filtered water. Had to air our clothes in the morning as they were damp. We received a note under our door in the morning from the reception staff, this was also damp. The restaurant and bar also smelled very damp and not inviting, very dark. We sent our meal back, over cooked and heavily seasoned with rock salt. What a disappointment after such a wonderful experience at Machu Picchu. Do not book this hotel.

This is not a 5 star hotel! Whilst it is in lush rainforest it is also right next to the train line and Urubamba river which constantly roars past the premises. All rooms are damp, dark and very dated with few facilities. The food is poor, we sent ours back. As other reviews advise there are no black out curtains. Common areas are also dark and uninviting and also damp