Inkaterra Machu Picchu Pueblo Hotel

Excellent service. Food was outstanding. All staff including George & Eric were very attentive. Beautiful setting. Went on the in-house tea tour as they grow and make tea here in the grounds. It was fabulous and very educational. Highly recommend this hotel.

The staff are incredibly nice. Including Fernando from the restaurant. He went above and beyond. Extremely friendly and lovely. He made our stay stand out. We did not plan to stay here but because of train problems we were forced to. I’m very glad we did.

After staying at the Inkaterra Hacienda Conception in the jungle and the Inkaterra Urubamba in the Sacred Valley, which were both excellent, we had high hopes for this hotel. The hotel grounds are attractive and we were given a room upgrade (room 28). The room was spacious and characterful with its open fire and wooden beams. However the bathroom was in need of updating. We had dinner at the hotel and the food and service were okay, but nothing special. Our major disappointment came at breakfast time. The restaurant was packed with clients (understandable as everyone is wanting an early start to get to the bus stop). But the staff were overwhelmed and totally unable to cope with the demand. My husband and I ordered omelettes. We waited for 30 minutes before another waiter came up with a menu to take our order, thinking we hadn't been served. Eventually we received one of the two omelettes we'd ordered and when we enquired about the second one, the waiter was rude to my husband and insisted only one was ordered. The dining experiences at the other two Inkaterra hotels we stayed at was in a completely different league to this hotel. The breakfast buffet here was without any juice when we arrived and lots of the food items hadn't been replenished by the dining room staff. I would give the breakfast experience a one star review unfortunately!!!

Beautiful hotel and grounds that is well-located to Machu Picchu pueblo and the buses to the main site. Dinner in the hotel was fine, though there may be better options outside of the hotel. There are a lot of experiences that the hotel runs, but we were not there long enough to enjoy them.

We had a truly wonderful stay at Inkaterra Pueblo. The property is absolutely beautiful, with a strong eco friendly feel throughout. We loved the lush greenery, the calming sound of water flowing alongside the stairways, and the overall connection to nature. Morning birdwatching and walking the nature trails were definite highlights and made the experience feel immersive and peaceful. One of our favorite moments was lunch at the café across the railway track. The setting by the Urubamba River was stunning, and the vegetarian salad and quinoa risotto were excellent. Enjoying such a lovely meal with river views made the experience even more special. The service was outstanding from start to finish. Every team member went above and beyond, and we truly appreciated the flexibility with an earlier check in and a slightly later check out. Being able to use the spa bathroom to shower even after checking out was incredibly convenient and much appreciated. Overall, we loved the vibe, the setting, and the hospitality. Inkaterra Pueblo offers a beautiful, serene experience, and we would happily stay here again.