Inkaterra Machu Picchu Pueblo Hotel

We had a truly wonderful stay at Inkaterra Pueblo. The property is absolutely beautiful, with a strong eco friendly feel throughout. We loved the lush greenery, the calming sound of water flowing alongside the stairways, and the overall connection to nature. Morning birdwatching and walking the nature trails were definite highlights and made the experience feel immersive and peaceful. One of our favorite moments was lunch at the café across the railway track. The setting by the Urubamba River was stunning, and the vegetarian salad and quinoa risotto were excellent. Enjoying such a lovely meal with river views made the experience even more special. The service was outstanding from start to finish. Every team member went above and beyond, and we truly appreciated the flexibility with an earlier check in and a slightly later check out. Being able to use the spa bathroom to shower even after checking out was incredibly convenient and much appreciated. Overall, we loved the vibe, the setting, and the hospitality. Inkaterra Pueblo offers a beautiful, serene experience, and we would happily stay here again.

As a Hyatt Globalist the partnership should result in upgrades which in my case did not happen. After check-in and reviewing the provided room, we asked about upgrade options. They claimed we had already been upgraded to the next category. They then gave us another option in the original booked category which was larger, better situated (more privacy) and generally made a better impression. As there were many other rooms and higher categories bookable for our 1 night stay I don’t accept the “upon availability” clause and arguments. I would have even thrown more money at this accommodation, however the front desk agents did not even consider offering this as a solution. We are not talking about a budget hotel, this property claims to be a 5 star location. With nightly rates around $600 and more you would expect a different treatment.

Inkaterra Machu Picchu Pueblo Hotel is the perfect Andean escape—an oasis of calm just five minutes from the lively town of Aguas Calientes. The town itself doesn’t offer much beyond shops and restaurants (the real star is, of course, Machu Picchu), but the hotel feels like its own magical world tucked into lush cloud forest and backed by dramatic mountain views. We stayed three nights so we could experience two different tours of Machu Picchu, both absolutely fantastic. In hindsight, we would have transferred back to the Sacred Valley on the third night—but staying at Inkaterra certainly made the decision a close call! Accommodation is in individual casitas scattered through the forest. Ours was spacious, rustic in the best possible way, and came with a great bathroom. Thoughtful touches like hot water bottles and evening treats made it feel wonderfully cozy after long days of exploring. Breakfast and dinner are included, and both were excellent. Dinner is à la carte with plenty of delicious options, and the complimentary afternoon tea was a fantastic pick-me-up after hiking around Machu Picchu all morning. The setting—surrounded by greenery and birdsong—made every meal feel special. One of the highlights of the property is its nature trails. We joined the tea and orchid tour with one of the hotel’s interesting & informed guides, which was superb. With over 370 native orchid species and three tranquil ponds surrounded by loungers and seating, the grounds truly feel like a botanical sanctuary. It’s the perfect place to unwind far from the bustle of Aguas Calientes. The Inkaterra experience begins the moment you step off the train: friendly staff greet you, handle your luggage, and walk you to the hotel. And it ends with the same level of care as they escort you back, help with check-in, and send you off with warm smiles. Every staff member we met was helpful, thoughtful, and genuinely welcoming. A wonderful experience from start to finish. Well done—and thank you—Inkaterra Machu Picchu Pueblo Hotel!

Great property and location, but very poor management experience The hotel looks beautiful and is in a great location, but unfortunately my experience was far from pleasant. First, the room linens were not clean, which was disappointing for a property of this level. Second, the management created a very stressful situation for my family. A day before check-in, the hotel contacted me on WhatsApp and proactively offered to add an extra bed for my kids at no additional charge. Because of train delays, we could only check in around 9:45 PM. The staff member who checked us in confirmed again that the extra bed was added free of cost. However, within five minutes another staff member came and insisted they had to charge for the extra bed and added another $170 to my bill. This was completely opposite to what was communicated earlier and felt very unprofessional. The hotel also advertises free dinner, but because the kitchen was about to close when we arrived, they told us they would compensate by including lunch for the next day. But the next day during lunchtime, they suddenly refused and said it was not possible. Because of limited time before my train and having young kids with me, I had no time to find another restaurant, and we had to leave back to Cusco with my kids hungry. Overall, despite the nice property, the lack of clear communication, sudden extra charges, and broken promises made the stay very stressful. I hope the management takes this feedback seriously and improves their guest experience.

An unusual hotel. Rooms are in small chalets located within the jungle grounds. Charming, yes, but lighting and signage could be better and it is a real pain when it rains. Bar staff were a bit brusque and an unexpected charge for environmental protection was added onto the bill at the end. Most guests would be delighted that the hotel donates money to this excellent cause but it should be included explicitly in the charges quoted. Other than that, it was a lovely hotel and offered a very high quality standard of dining.