Inkaterra Machu Picchu Pueblo Hotel

We had an overall positive experience at Inkaterra Aguas Calientes. The property is set in a beautiful location and offers an immersive natural environment. Our room was spacious and well-appointed, contributing to a comfortable stay. However, one aspect that stood out as a drawback was the absence of tea and coffee-making facilities in the room. For a hotel in the five-star category, this is a basic amenity that is expected globally. Having to call and order each time became a bit inconvenient, especially for early mornings or late evenings when one just wants a quick cup of tea or coffee in-room. We hope the hotel considers adding this small but essential feature to enhance the guest experience even further.

From time to time, a hotel stands out as exceptional. I am not a tender reviewer, but I must admit that Inkaterra Machu Picchu is exceptional in every way. The hotel is beautifully nested in greenery, you would think straight out of a tropical fairy tale. The staff is amazing, the rooms are large and bright, the place just oozes with charm and romance. The rooms have a working fireplace which is not only romantic but useful as the nights can be chilly. The hotel offer short hikes for free, including visiting their orchids, nature watching and more. Up close to the railway station, 5 minutes walk from the bus taking you p to the ruins, it is ideally located. Complementary tea, sandwiches and cake from 4pm, onwards, welcome drink on arrival, everything is done to make you feel comfortable and at home. I couldn't think of a better place to spend a night or two.

The perfect place to stay whilst visiting Machu Picchu. The grounds are truly delightful, the room large and comfortable (the staff even lit a log fire for us one evening in our room - a lovely environment in which to relax after an exciting day visiting Machu Picchu) and the proximity to the railway station an easy walk. We were particularly grateful for their kind assistance with our luggage on our departure (arranging for it to be taken to the station) and for their consideration in suggesting that a member of staff could accompany us to the line for the bus to Machu Picchu. We would recommend at least 2 nights stay here and rather wish we could have stayed longer to take advantage of the marvelous excursions offered.

I had to cancel a reservation 4 months before a trip. It has been a month since cancellation and I still haven't seen a credit on my credit card. The hotel business office is still saying that cancellations are processed in the order that they are received. There is no way to speak personally with customer support.

Nice rooms with comfortable beds. Our suite had an outdoor sofa, mineral pool and outdoor shower. Bathroom was large with towel warmer that was handy for drying clothes. Pros:Housekeeping did a great job with keeping our room spotless. Nature tour was amazing and lasted about 1 1/2 hours. Pool bartender was attentive. Great location. Breakfast was good with a nice selection. Lunch was delicious although limited. Great lunch restaurant staff Cons: Met the hotel staff at the train station but we had to carry our backpacks to our room (mostly uphill); staff doesn’t communicate well: breakfast wasn’t delivered one morning and we had a 7 hour hike that day; we were told by the restaurant manager that the front desk had stamps but they didn’t; turn down service didn’t show up twice out of four nights and when they did, the toilet paper and garbage can weren’t dumped; only ate dinner the 1st night because it was like cafeteria food (risotto undercooked & chicken breast overcooked ball of dry meat with skin on the outside).