Belmond Reid's Palace

There are no superlatives for this hotel it is without doubt the finest hotel that we have had the pleasure of staying in. The ambiance is exceptional with a real warmth abounding around the hotel with details in various areas remembering the history of the hotel absolutely fascinating. When we arrived we were greeted warmly by the reception staff and nothing was too much trouble for them. We then were offered an upgrade to a Junior Suite which was absolutely exceptional the room was wonderful it was spacious with a beautiful balcony overlooking the Atlantic Ocean. The most impressive part of the stay was the staff they were all exceptional nothing was too much trouble. The concierges were extremely helpful and recommended some beautiful restaurants and sights to visit. The staff who serviced our suite were very pleasant polite and extremely good at their job. The bar staff also were very knowledgable along with the waiting staff in the restaurants. Trips into Funchal were available via the hotel minibus which transports you into the town which is five minutes away and also arranged to pick you up. The other facilities like the gym and spa are very well maintained and managed. All in all we had a wonderful break and will return without doubt in the future.

This hotel certainly lives up to the title of the best hotel on Maderia the services and quality is second to none highly recommend a stay here, we were fortunate enough to get an upgrade to the Deluxe Suite which was wonderful.

Had lovely afternoon tea with champagne on the terrace. Lovely view over the bay. Excellent service and lovely food. Expensive but a bit of a treat and an excuse to have a look inside Reids! Would recommend.

Cannot fault, from the moment we drove up and our car was taken away to be parked. Our room and view was fantastic, the attention to details is amazing. We had a Pillow Menu, choose the best pillow, softness, filling, aromatherapy, 10 different pillows. When we checked in it was noted that it was my birthday, bottle of champagne and beautiful flowers arrived later in the day. The breakfast and buffet lunch were amazing, everything you could wish for. Apart from the obvious high standard of everything, our lasting memory will be that ALL staff greeted us with a smile and nothing was too much trouble, it was an incredible experience and we have already booked to return in December. It is wrong really to select any one member of staff as they were all fantastic and extremely professional, but we would like to say a big thank you to Joana on reception. The extra time to enjoy the garden walk and I could have had a swim, had I not eaten too much lunch, was very much appreciated. Our stay was a memory that will last with us for a very long time.

Does what it says on its reputation. First class service in first class surroundings. Surely nothing could be as fine as a drop of chilled wine in the cocktail bar with its elevated views of sub-tropical gardens and the crashing Atlantic. Well, maybe the next door room and terrace where they serve their famed teas. Didn't have time to do both - too busy chilling.