Belmond Reid's Palace

This was something special as was amazing from start to finish. The facilities the staff were first class. The service stands out above all. We had a wonderful stay . For a special treat we dined in the William restaurant which definitely deserves it's Michelin star .

The main problem I had with this hotel was what I perceived as several micro aggressions from a minority of staff. Many staff were friendly and helpful but more than one were not. Other less important issues that could also be due to visiting in low season affected our stay: - The room was dated and a lower standard than other similar hotels particularly given the price paid and the facilities did not match the number of people the booking was for. - We were informed that the spa was closed only after booking. It was not clear whether or not the reduced facilities were reflected in the price. - I paid a premium room rate for late check out and potential for room upgrade. Neither of these were available at the time unfortunately (at least not for us). There were other benefits to the premium rate such as transfers and a food credit. The credit was mentioned in the booking confirmation which I had not registered but it was not mentioned again by any staff at check in and multiple other interactions until check out time. They refused to credit any of the money I had already spent in the hotel restaurants and the manager did not come to speak with me. - The lack of late check out was supposed to be alleviated by the pool facilities. There was nowhere for me to help my young girls to get ready other than send the nine year old into the ladies showers to look after the five year old. The men's showers were on another floor and did not have any towels available. There was a machine available to dry swimming costumes before packing them but it was not working. - There were not many pool attendants and those that were there were not very attentive outside their immediate vicinity. You have to chase them down whenever you wanted something. They were usually very polite and friendly when you did get to speak to them. They were generally very busy servicing the pool closest to them and did not get to the freshwater pool very often.

Practically perfect in almost every way! A fabulous birthday break for my wife (and me!). Wonderful location, this hotel fully deserves its stellar reputation. Every member of staff is a credit to Reid’s Palace and its ethos. The guided tour of the original part of the hotel was fascinating, afternoon tea on the terrace was a must-do, and our sea view room was superb. One often-repeated gripe of mine is the over-bath shower. For a hotel where its core audience is in the advanced years, these are simply too awkward to get in and out of. Modern, walk in showers, please!

My stay at this Hotel was very bad from the room and 2 staff members that one of them I would say was Racist and disrespectful to me & my wife

From beginning to end we enjoyed our winter getaway and appreciated the excellent service provided by experienced, competent and very friendly staff.