Belmond Reid's Palace

The best hotel. Best restaurant. Best bar. Best view. Best everything. I pure delight to return to everytime im on Madeira. Sit down and relax and just take in the old world charm. Splendid service with superb location. Well worth every penny. To stay at Reids is to be part of history.

My family of six went on our first adventure to Madeira, and Reid’s Palace was one of the highlights of our trip. The hotel is incredibly charming and kept absolutely immaculate. The staff truly goes above and beyond to accommodate any request. One little detail that stood out: on days when we were heading out to explore Madeira’s beaches, they sent us off with giant beach towels, perfectly wrapped in beautiful linen bags, at no additional cost. It was such a thoughtful touch and a great example of the level of service throughout our stay. The room service was excellent as well. And then there’s the setting—Reid’s Palace sits on a breathtaking cliff overlooking the ocean, and the views are simply stunning. Between the charm of the hotel, the exceptional service, and the spectacular location, it was truly one of the best parts of our Madeira adventure.

A wonderful, historic hotel with exceptional staff and gardens. A genuine pleasure for our seven nights and if can stay there, please go on both the (complimentary) Garden and Hotel Tour.

Reid’s Palace, A Belmond Hotel, remains the gold standard of hospitality. Returning for our fifth consecutive year, this iconic hotel never ceases to impress us with its perfect balance of timeless elegance, continuous innovation, and genuine warmth. From the moment you arrive, the staff makes you feel as though you have returned home. The level of service is exceptionally professional, yet deeply personal. We must give a special mention to Ivania at Afternoon Tea, who is simply brilliant, and Lucía at breakfast, whose affection and attentive care brighten every single morning. Seeing familiar faces year after year who remember your preferences is what truly sets Belmond apart. The recent enhancements to the property have brought a fantastic new energy. The upgraded gym is outstanding—exceptionally well-equipped with high-level machinery, making it a joy to maintain a full strength and conditioning routine while taking in the views. Furthermore, the new bar and café area is a masterstroke; it has injected vibrant social life into spaces that were previously quieter, creating an inviting atmosphere to unwind with a drink. Dining remains a highlight, particularly the relaxed Spa Lunch experience, where ocean-fresh seafood and pristine local produce take center stage. While we always miss the Chef's daily specials at breakfast, the kitchen team's willingness to cater to any bespoke request is a testament to their dedication to excellence. Reid’s Palace is not just a hotel; it is an unforgettable experience built on heritage, superb detail, and remarkable hospitality. We are already counting down the days until our next return.

This unique old hotel retains its grandeur from times gone by and was one of our ‘go to’ places for cocktails and food on the terrace. Over recent years we have noticed a decline in service and value for money. The menu has been reduced to overpriced, small portion snacks. Another irritation is that smoking is allowed in this eating area which is frequented by families with young children. Not up to standards experienced in previous years.