Taj Madikeri Resort & Spa, Coorg

Extremely disappointing experience at Taj Madikeri, Coorg. We checked in today with high expectations from a luxury brand like Taj, but the experience has been frustrating from the beginning. The check-in process itself took almost 1 hour, which is unacceptable after a long journey, especially when travelling with a small child. The buggy service is another major issue. Every single time we request a buggy, we end up waiting 25–30 minutes. For a resort spread across a large area, this kind of delay creates unnecessary inconvenience for guests. Today’s dinner experience was also very poor. Restaurant service was slow, unorganized, and staff behavior lacked professionalism and hospitality manners. Even room service and reception staff were not courteous and their attitude felt rude and indifferent. We recently stayed 3 nights at Evolve Back, Coorg, and the difference in hospitality, guest handling, professionalism, and overall service quality is huge. Evolve Back was far superior in every aspect. A luxury resort is not judged only by beautiful property views, but by hospitality and guest experience — and sadly Taj Madikeri has failed badly on that front so far.

We had a lovely stay at Taj Madikeri Resort & Spa. The welcome was warm, and both check-in and check-out were quick and seamless. This was our pet’s first visit, and we truly appreciate how comfortable the staff made her feel. A special thanks to Punit, Sadiya, Suman, staff who welcomed us (i forgot her name) and the team for their courteous and attentive service. While pets are not allowed in the restaurants, which limited our dining experience to in-room meals, we’re grateful to the breakfast buffet manager and servers for arranging a separate seating area so we could still enjoy the buffet. As a suggestion, having a designated pet-friendly dining area would greatly enhance the experience for guests traveling with pets. Overall, a very pleasant and memorable stay.

I had booked our stay in Taj Madikeri Resort and Spa from 27th March 26 to 30th March 26 and I must say that it was one of the most beautiful part of our trip...The property is amazing and so is the staff...The hospitality was top notch... Special mention must be made of Miss Aroopa( ),Mr Manoranjan(Fern tree) and Mr. Rizo(J Wellness Spa)...They took very good care of my family and attended to all our needs.I would love to visit again... Thanks and regards

Overall it was an amazing experience. All the staff were courteous and welcoming. Sadhya from from desk is one name I remember but every staff I interacted with was very warm.

Positive Aspects: Scenic Beauty & Property: Taj Medikeri offers breathtaking views and a well-maintained property that truly showcases the natural beauty of Coorg. The overall ambiance and setting made for a memorable stay. Excellent Breakfast Experience: The complimentary breakfast spread was impressive with a good variety of vegetarian options. The food quality was tasty, and the staff was accommodating when we requested spicier preparations to suit our preferences. Convenient Buggy Service: The buggy service for navigating the expansive property was a thoughtful amenity that made getting around comfortable and convenient, especially given the hilly terrain. Flexible Check-out: We appreciated that the hotel accommodated our request for a late check-out, which was helpful for our travel plans. Serene Environment: Despite the service issues, the property's peaceful setting and natural surroundings did provide moments of relaxation. Areas for Improvement: Birthday Celebration Delay: We visited to celebrate a birthday and had pre-ordered a cake in advance. Unfortunately, the cake was delivered very late at 10:30 PM, which significantly impacted our celebration plans. Better coordination for special occasions would enhance the guest experience. Accessibility Concerns: The property could be more accessible for young children (under 4 years) and elderly guests. Rooms have steps without handrails, which could pose safety concerns. Room Allocation & Billing Issue: We booked Deluxe rooms 2 weeks in advance but were given Superior rooms at check-in due to full occupancy. While we understood the situation and found the rooms acceptable, we were still charged the Deluxe rate. Despite raising this during check-in with assurance it would be corrected, the issue remained unresolved until checkout, requiring 45 minutes to rectify and nearly causing us to miss our flight. This level of follow-through needs improvement. There were occasional power cuts. Recommendation: While the property's natural beauty is undeniable, the multiple service failures significantly detracted from our experience. Improvements in service delivery, billing accuracy, follow-through on commitments, and coordination for special occasions are needed to meet Taj's brand standards.