Hesperia Madrid

Location Conveniently located within bus stops and the Metro and about 30 minutes via Uber from the airport and 15 minutes from the train station. Atmosphere Elegant Room We were upgraded to a Premium room. It was luxurious and spacious. Housekeeping was excellent and made sure we had all that we needed as we got to our room. Noise Level Very quiet and relaxing. Service Excellent service at the front desk, bellhop, the breakfast buffet, and housekeeping. We ordered room service and had to call back to follow-up on the order. The front desk promptly corrected the oversight. Before our trip, I sent a message to the hotel that we were celebrating my sister's retirement. The hotel provided a special dessert tray to surprise my sister. Thank you very much for this! She really appreciated the surprise and made our trip much more special.

We recently held a three-day corporate retreat at the Hyatt Regency Hesperia Madrid and had an fantastic experience from start to finish. The hotel is ideally located on Paseo de la Castellana, with excellent access to both the business district and Madrid's main attractions. It proved to be a perfect base for our group. The hotel offers a professional yet welcoming atmosphere, making it equally suitable for business events and leisure stays. The public areas are elegant, comfortable and very well maintained. The guest rooms were spacious, comfortable and well appointed. Our colleagues were particularly complimentary about the quality of the beds, the cleanliness and the overall comfort of the accommodation. Considering the quality of the facilities, service and location, the hotel represents very good value. The hotel was very well maintained throughout our stay. Both the guest rooms and public areas were consistently spotless. Despite being located on one of Madrid's main avenues, the rooms were quiet and provided a restful environment. The service was undoubtedly one of the highlights of our stay. The entire team was exceptionally professional, attentive and responsive throughout both the planning process and the event itself. A special thank you to the Events Team, whose support, flexibility and attention to detail over several months of preparation contributed significantly to the success of our retreat. The meeting facilities were excellent and perfectly suited to our requirements. The food and beverage offerings were of a very high standard, and all event arrangements were executed smoothly and professionally. Overall, we would highly recommend Hyatt Regency Hesperia Madrid for both corporate events and individual stays. We are extremely grateful to the entire team for helping make our retreat such a success and would be delighted to return in the future.

Charming property with great location, service, appropriately decorated and well appointed rooms with great ‘home away from home’ amenities

I recently stayed at the Hyatt Regency Hotel and had an outstanding experience. It was a pleasure being served by Jorge, whose professionalism and exceptional customer service truly stood out. Our group of eight was in town for a work conference, and every day Jorge provided the same level of attentive, first-class service as he did on day one. His consistency, positive attitude, GREAT SENSE OF HUMOR and dedication to ensuring a great experience made a lasting impression on all of us. He is a tremendous asset to the hotel, and I sincerely appreciate the excellent service he provided throughout our stay.

Excellent, clean hotel, and the rooms have enough space to spread out. Staff was very friendly and accommodating and breakfast offered wonderful selections as well as a children’s buffet. We really enjoyed our stay. You can easily take the metro, and we used Uber to go to the city centre, but we learned to use taxis when available. It’s a little farther away from the main historical center, but we liked not having huge crowds. The front desk staff also called taxis to the airport for us. I would highly recommend this hotel!