Great location close to shops, businesses and Bernabeu stadium. Friendly staff in hotel and really enjoyed dinner at Lena which is location in same building. I have a bedroom overlooking Paseo de la Castellana and room was spacious, with super comfortable bed & linen

The staff was universally warm and efficient. The room was very comfortable with a great bathroom that included more than sufficient space on the countertop and a wonderful walk in shower (I no longer stay at hotels without walk in showers). The room TV was very large (at least 65 inches I think) and had a pre-connected HDMI2 cable (in addition to Chromecast which I find iffy for connection at times) so that was wonderful to easily stream from my laptop. Breakfast buffet was fantastic with plentify self-service items and others you could order from the very efficient staff. The location was a very short walk to one metro station and only a 10-12 minute walk from the Nuevos Ministerios metro station which has a direct metro line to the Madrid Airport that I used coming and going. It was also convenient between walking and the Metro to reach other areas of Madrid for sight seeing locally or day trip tours. This was my third stay at this location but the longest and I enjoyed it very much and recommend this Hyatt property.

This was the worst 3 nights in Madrid. We even ended up checking out a day early due to lack of sleep. They gave us the so room in the hotel. All night long, you could hear all the water sounds - flushes, shower etc from the rooms above. We asked to be moved to a different room everyday and were told the hotel was full while online it showed availability. I am so disappointed with Hyatt.

The service at this hotel is very bad. This is the second time I've had a bad experience here, and probably the last. You're asked to indicate what time you'd like to check in; for instance, you might put 12:00 PM even though the scheduled check-in time is 3:00 PM. But this is not respected at all. Even 3:00 PM is not respected. And you find yourself waiting without any updates in the lobby. The service is clearly not up to Hyatt or five-star standards. And no comment on the room which is noisy…

The hotel staff provided an incredible service. At the moment that they open the dorr, the ckeck in, restaurant, concierge all super froendly and willing to help. The room was clean and quiet. They provided towels, shampoo, conditioner, and body wash. Additionally, there was a kettle, tea, coffee, and seasonal fruit provided as a welcome gesture. The hotel is situated on Paseo de la Castellana, within walking distance of the tube and the Serrano shopping area. I enjoyed my stay there.