Hotel Hospes Puerta de Alcala

The staff here absolutely make the Hotel, you feel like a member of a family, nothing is to much trouble ! Ilia and Manual are there for you and so informative on what to do and how to get there! I could not have been in. Better hands They have a lovely open air restaurant literally in front of the hotel! With large overlapping umbrellas you are well protected from the rain or sun, they also have outdoor heaters incase you are a bit cool! The menu is small, however everyone is catered for, The wine list is good. The lovely waitress Alina makes you feel like a long lost friend and makes sure every whim is catered for . A truly beautiful and lovely hotel right in the middle of Madrid and walking distance to all the sights!

Our third visit and it was absolutely super again! The Room very well apointed and spacious! The food, breakfast and lunch very well prepared, extremely high quality and VERY tasty! Sitting on the terrace right at the Puerta Alcala for us is a real exiting location! Retiro is directly opposite and the town center only a couple of minutes walk away! The absolute best for us though is the people that work there! Very professionel, super friendly! They really do care! Impresses us every time we visit!! Gracias!! We have made the same experiences in the Hospes Hotels in Valencia, Alicante and Cordoba!

We stayed in June 2025 in a premium room at the front of the hotel, overlooking the busy street. We selected the hotel based on a previous good experience in Hospes Valencia (albeit in their best room). The room was on the large size: somewhat minimal & monochromatic, which tends to be the style of the Hospes Hotels I have stayed in. The big problem was noise. Be warned there is a LOUD disco bar next door with music until the early hours. If you are in any way noise sensitive this is not the hotel for you. There are shutters on the window, but these do not keep the noise out. Breakfast is in a basement and in not really 5* standard. A minimal experience in a functional space. The individual staff are pleasant, but no evidence of a management presence. The location has benefits, beside the park and underground, good restaurants & shopping in walking distance. But beware, you are on a busy road, with nightlife under your window. We would not select this hotel again.

Lovely property with close proximity to el parque de Retiro and Gran via. Service was very professional. They really tailored to our needs and made us feel special as Bonvoy members. We were celebrating our wedding anniversary and were upgraded to a lovey suite with many amenites.

Situated in the very heart of Madrid at the Plaza de la Independencia, the Hotel Hospes Puerta de Alcalá offers travellers an outstanding combination of location, comfort, and service. Rooms are spacious and beautifully designed, featuring refined décor with a personal and sophisticated touch. The service is impeccable — professional, attentive, and genuinely welcoming. With its proximity to Madrid’s main attractions, luxurious ambiance, and exceptional hospitality, this hotel is undoubtedly one of the best choices for an elegant stay in the Spanish capital.