The best part was the breakfast. Very big selection of foods. And. Emma was fabulous. Always looks after us. Emma era maravilhosa. Siempre a ayudar ! Profesional y con una sonrisa I would return for the breakfast. Also great location of the hotel

My wife and I recently spent 4 days at the Palacio de Tepa, and it was a great experience. The staff was wonderfully attentive to our needs. The second night we were there, there was loud street noise from cars driving over heavy metal construction plates which kept us up most of the night. When we informed the management about the situation, they immediately switched us to an interior room and contacted the city about the noise. The move worked and the city made some attempts to dampen the noise, which helped for the rest of our stay. (And management even sent up a note of apology for the noise [which wasn't their fault!] with a tray of fruit and desserts.) On the last night we ran into trouble with our flight bookings and Patricia, the Guest Relations wizard, sat with me and called the airline to find a solution to the problem. The details aren't important, but what is important is that Patricia—who is an absolute gem—patiently took the time to understand the problem and call on our behalf (which was key, since we don't speak Spanish fluently). Overall a great stay in a great neighborhood full of fantastic restaurants, coffee shops, and bars. You can't do better than staying here!

A solid 4 star hotel. Good locations close to Sol / Gran Via / Plaza Mayor. Clean and very good soundproof room. Bathroom very very small (2x2.5 m)

Palacio de Tepa is a gem of a hotel. It is small enough to feel intimate but not too small to be cramped. The rooms (I was on the 4th floor) were incredible spacious, generously appointed, and immaculate. The staff very friendly and very helpful, and the breakfast buffet was of top quality. The location is ideal: right next to two plazas the are chock full of tapa restaurants and bars; you need walk no further than 500 ft. Within the larger context it is a 10 minute walk from the Prado and a 15 minute walk from Plaza Mayor, and is in a charming quieter neighborhood as compared with further W in the city. I will stay in this hotel whenever I go back to Madrid. Why look elsewhere when I have found perfection?

We have a great experience!. The service was outstanding, starting by Patricia at the guest relations! The location is outstanding, in the middle of everything that you can enjoy from food, and drinks to have a great time with tapas! The room was very clean and well taken care of!