We stayed in this awesome hotel with our family ,All hotel staff treated us very nicely and professionally , rooms were clean and beautiful with pleasant view , excellent breakfast , great location , all things were wonderful. Something bad happened to us but with their help we passed it .all staff were Very helpful and supportive . If we travel to Madrid again , our only choice is Nh collection (paseo del Prado ) .

Hotel was recently renovated and far exceeded my expectations. The breakfast buffet is huge and amazing. Lucia in customer relations was extremely knowledgeable, friendly and helpful with all our needs- from accommodations to sightseeing, eating establishments and planning. This will be my hotel whenever in Madrid.

The hotel is very nice, well maintained and in a great location, close to the main museums and the city center. The staff is exceptional, always friendly and very helpful, they make you feel at home from the moment you arrive to the one you leave.

We found this hotel to be ideal, close to major museums, restaurants, shopping, and the high speed rail station. In addition, the service we found with all staff was excellent. That said, one individual in particular stood out among the rest. She worked in guest relations at the Hotel del Prado, and her name was Lucia. Too much to good to say about her, so I’ll just say NH is fortunate to have her on their staff. Marty Spellman

I’m in Madrid because Real Madrid match and I really don’t know anything about city and staff is perfect. They are always helped us. Especially Lucia, the concierge, helped us wonderfully from the first day. Thanks to her, I can say that I am now attached to this hotel. thanks.